GET THE MOST FROM YOUR HOLIDAY!

Save up to 15% extra on your bookings with My Iberostar

Discover a new world of benefits for your holiday, get the best prices, fantastic gifts and exclusive services just for being a member of our programme.

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Your search will be for adults adults and children children, due to the age range for children at this hotel

Your search will be for rooms rooms, adults adults and children children, due to the age range for children at this hotel

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Benefits

As well as many more advantages:

  • Exclusive Discounts

  • IberostarPOINTS

  • Exclusive Offers

  • Voucher up to €50

Exclusive prices

Simply for belonging to My Iberostar you have discounts to take advantage of

Get additional discounts on your bookings

Get a 10% discount on your first booking and 15% from your second booking on. 

You just have to register on My Iberostar and you’ll discover a new world of benefits for your holiday.

Remember that if you are registered, you just have to log in with your user name and password to begin enjoying all that My Iberostar has to offer.

How does it work?

Customer level

  • Level 1

    Just for signing up!

    • Get an extra discount of up to 10% on all your bookings. *

    • Get 10% of the cost of your booking in IberostarPOINTS. *

  • Level 2

    After your first trip

    • Get an extra discount of up to 15% on all your bookings. *

    • Get 12% of the cost of your booking in IberostarPOINTS. *

    • Late check-out: until 14:00. **

    • You have up to €25 credit to use in the hotel on dining and spa services. **

  • Level 3

    Frequent traveller

    • Get an extra discount of up to 15% on all your bookings. *

    • Get 15% of the cost of your booking in IberostarPOINTS. *

    • Late check-out: until 14:00. **

    • You have up to €50 credit to use in the hotel on dining and spa services. **

(1) Up to 15% discount My Iberostar: valid at all Iberostar hotels in Europe, Africa and the Americas. Offer may be combined with other promotions. In some exceptional circumstances, Iberostar may decide to exclude this discount in instances when other offers or special discounts are applied to the booking.

(2) IberostarPOINTS: points programme that excludes Iberostar hotels in the Americas.

(3) Late check-out: until 14.00. Requires a minimum stay of 2 nights. Subject to availability and on request. Excludes the following: Iberostar hotels in America, Iberostar Club Boa Vista, Iberostar Bellevue, Iberostar Saidia Iberostar Selection Kuriat Palace, Iberostar Selection Diar el Andalous and urban hotels. 

(4) Restaurant voucher 25€: valid for customers in level 2 of the programme. Requires a minimum stay of 2 nights. Subject to the specific My Iberostar conditions. Excludes the following: Iberostar in America, urban hotels, Iberostar Las Dalias, Iberostar Club Boa Vista, Iberostar Bellevue, Iberostar Heritage Grand Perast, Iberostar Bijela Delfín, Iberostar Bijela Park, Iberostar Selection Kumbor Iberostar Founty Beach, ,Iberostar Club Palmeraie Marrakech, All hotels in Tunisia, Iberostar Cala Domingos, Iberostar Heritage Llum Portocolom. Use this restaurant voucher during your stay at our hotel (one voucher per room). Only valid for restaurant and spa services at the hotel (please consult the specific conditions applicable to spa services, and availability at your hotel).  The voucher is non-refundable, non-transferable and cannot be redeemed for cash or combined for another stay. Services provided by external companies within the hotel are excluded from this offer. Check in each individual case. The voucher cannot be exchanged for a room category or meal plan upgrade.

(5) Restaurant voucher 50€: valid for customers in level 3 of the programme. Requires a minimum stay of 4 nights. Excludes the following: Iberostar hotels in America, urban hotels, Iberostar Las Dalias, Iberostar Club Boa Vista, Iberostar Bellevue, Iberostar Heritage Grand Perast, Iberostar Bijela Delfín, Iberostar Bijela Park, Iberostar Selection Kumbor, Iberostar Club Palmeraie Marrakech, Iberostar Selection Kantaoui Bay ,Iberostar Selection Kuriat Palace, Iberostar Mehari Djerba, Iberostar Selection Diar el Andalous, Iberostar Cala Domingos, Iberostar Heritage Llum Portocolom. Voucher to be used during your stay at the hotel (one voucher per room). Only valid for restaurant and spa services at the hotel (please consult the specific conditions applicable to spa services, and availability at your hotel).  The voucher is non-refundable, non-transferable and cannot be redeemed for cash or combined for another stay. Services provided by external companies within the hotel are excluded from this offer. Check in each individual case. The voucher cannot be exchanged for a room category or meal plan upgrade.

 

 

Frequently asked questions

Do you have any questions?

What are IberostarPOINTS?

They are points that registered My Iberostar users receive for each booking made in any of the Iberostar hotels participating in the programme, through www.iberostar.com or our Contact Centre. You can redeem your IberostarPOINTS for amazing gifts and discounts, either immediately or up to 10 days before your check-in at the hotel. Enjoy them during your stay or save them to use on future bookings.

How can I receive IberostarPOINTS?

Register on My Iberostar, or log in with your user name and password if you’re already registered and make your booking through www.iberostar.com, www.thegrandcollection.com or our Contact Centre. Choose the hotel in the programme that best suits you and the dates of your trip, and in the booking process you will see how many IberostarPOINTS you’ve generated, how many you’ve accumulated as a whole and the available gifts you can redeem them for.

How can I redeem my IberostarPOINTS?

 You can do it immediately once you’ve made your booking to enjoy them during your stay at the hotel, or save them instead to use on future bookings. It’s important that you identify yourself as a registered user before making a booking, because if not, you will not receive IberostarPOINTS. You'll be able to redeem your IberostarPOINTS up to 10 days before you arrive at the hotel. After this period, the points will be stored in your account and you’ll be able to redeem them in future bookings. Remember that under no circumstances will you be able to redeem them during your stay.

How many IberostarPOINTS will I receive for each booking?

The more bookings you make with us, the more and better gifts you’ll receive. Check your user level to know how many IberostarPOINTS you’ll receive with each booking:

  1. Registered user without any bookings. In this case, you’ll receive the equivalent of 10% of the final booking cost in IberostarPOINTS.
  2. Registered user with 1 stay in an Iberostar hotel. You’ll receive the equivalent of 12% of the final booking cost in IberostarPOINTS.
  3.  Registered user with 3 stays in an Iberostar hotel, or with 1 or 2 stays at a total price of €5,000. At this level, you’ll receive the equivalent of 15% of the final booking cost in IberostarPOINTS.

 

When will I receive my gift?

You’ll receive the gifts during your stay at the hotel.

When are points that I haven’t redeemed accumulated?

At the moment you leave the hotel, the points from that booking are accumulated.

What happens if I cancel my booking and can’t go to the hotel?

You keep the points you had before, but you lose the ones you generated with that booking.

What happens if I want to exchange my gift?

You can do so, but you have up to 10 days before your arrival at the hotel to change your choice through your private area or by calling the Contact Centre.