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Frequent Questions at Iberostar.com
Customers choose us for our unbeatable locations, because at Iberostar, you'll be right on the seafront, in the heart of the city or in the midst of the finest architecture. They choose us for the quality of our cuisine, in which we combine traditional recipes with new concepts, using only the finest quality ingredients. We take care of every detail, creating a unique experience and providing excellent service in all of our hotels. And all of this with a commitment to the future, since sustainability is the basis of our business philosophy.
By booking on iberostar.com, you'll receive the best online price guaranteed and will be able to choose the room that best suits your needs and those of your companions. What's more, by registering with My Iberostar, you'll enjoy benefits and additional discounts with your bookings. More information
Our advisers will help you and recommend the best options for your holiday. They have first-hand knowledge of the Iberostar experience and want to share it with you. Whatever your question, just ask our advisers. They speak your language and have in-depth knowledge of our hotels and destinations.
Being registered on My Iberostar offers you exclusive benefits, such as 20% extra discount on bookings, gifts, email updates with the best deals and recommendations, access to your booking history, and total confidentiality and security when providing personal data.
What is a promotional code, what is it for and how do I use one?
What is “Best Price Guaranteed”?
Always book your Iberostar hotel on iberostar.com, because you won’t find a better price elsewhere for the same booking. And if you can, we'll apply an additional discount of 5% on the best price found. View conditions.
My search hasn't produced any results. What should I do?
If there is no availability, the hotel requires a minimum number of nights for your dates or you exceed the maximum occupation per room. Please contact our customer service. Our advisers will make a note of your request and do all they can to help you. Contact us.
How can I modify or cancel my booking?
You can modify your booking directly via the website or by calling our customer service number free of charge, where an Iberostar adviser will help you.
-If you're already registered with My Iberostar, you can access this easily via the My Bookings section.
-If you haven't yet signed up, you can access this from the Manage Booking option on the website main menu.
You will need your booking reference to hand and the email address you entered when you booked, or the confirmation email, hotel and check-in date.
If your booking has been affected as a result of COVID-19, please consult the various options that are available to either modify or cancel it. These options are completely flexible taking into account the status of your booking.
My booking has been affected as a result of COVID-19. Can I modify it or cancel it?
What are the check-in and check-out times at the hotel?
What are the benefits of online check-in?
Can I choose the exact room I will stay in at the hotel?
I can't decide between two or more hotels.
If you're having trouble choosing between several of our hotels, you can use the comparison tool on iberostar.com to view their specific features and make the right choice for your stay. Or if you prefer, contact our customer service team, where a specialist will help you choose the best hotel for your holiday.
I can't decide which room to choose.
On Iberostar.com, we provide a room comparison tool to help you pick the most suitable room for your needs. You can access this from either the hotel information page or during the booking process.
And if you're still having trouble choosing, you can contact our customer service team. Contact us.
I can't decide which rate to choose.
On Iberostar.com, we offer various types of rate to suit your needs: with an additional discount, without advance payment, with free changes and cancellations, etc.
Once you've chosen your hotel, dates of your stay, number of rooms and guests, you can find the conditions of each rate by clicking on View Conditions of Rate.
Or if you prefer, you can contact our customer service team free of charge and an Iberostar adviser will help you to choose the most suitable rate for you.
Call us for free to the following number +1-855-378-9011Call us for free to the following number +1-855-378-9011
Monday to Friday (09:00 to 19:00) (GMT-05:00)
Saturday and Sunday (09:00 a 18:00)
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