Thank you for taking the time out of your day to send us your feedback and for making our hotel Iberostar Club Boa Vista the hotel of your choice for your recent holiday. We are sorry that we did not fulfil your expectations on this visit.
We were very surprised to read your comments on cleanliness, with thorough cleaning being an absolute must for Iberostar we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness. For future occasions, we strongly encourage that you contact a member of our staff in the event of finding any failure in this area. It is of prime importance for us to provide total confidence as far as cleanliness is concerned and we will always be more than happy to rectify any situation which is not in accordance with our established high standards. We regret any inconvenience that this has caused you.
And on the same note if you found any discrepancies in our facilities we are very sad that you did not contact reception as one of our professional maintenance team would have assisted you and they are always happy to rectify, restore or replace any implement that is not to your complete satisfaction.
We have taken note of your remarks concerning the knowledge of the English language in our hotel. Please allow us to explain that we do our best to train our staff in the most popularly spoken languages. Our hotel welcomes an international clientele and the nationalities vary greatly throughout the year but as complete customer satisfaction is paramount for us, we have passed on your comment to the management and pledge to improve ourselves in this aspect. We apologise if this aspect made your stay with us seem less than perfect.
On the other hand, we hope that you enjoyed the rest of your stay at our beautiful hotel situated on an idyllic beach in extensive landscaped grounds with two swimming pools and an exclusive beach club. We hope that you will allow us another opportunity and that we will see you in the future at one of our hotels. Once more thank you for your review.
Iberostar Club Boa Vista.