Iberostar Club Boa Vista

Boa Vista - Cape Verde View map Stays for room/night before from 110 from 110

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Reviews

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User ratings
IBEROSTAR.com

8,6 746 valuations

Reviews

76

  • Compernolle Marc Frank Johan says:

    October 10th, 2018

    10

    "very positive"

    a hotel that is making progress with positive changes...

    Iberostar replies

    October 23th, 2018

     

    Dear Johan,


    Thank you for taking the time to share your wonderful impressions of your stay at our hotel. It is of the utmost importance to us that our guests can appreciate our well-thought-out holiday concept.  Our daily efforts are to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere.


    Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

    Kind Regards,


    Quality Manager

     

    Iberostar Club Boa Vista

    User rate:
    10
  • Almudena Armada Rodriguez says:

    July 25th, 2018

    10

    "No stress"

    User rate:
    10
  • Anders Gote Medin says:

    March 29th, 2018

    10

    "A great vacation!"

    We had a bit of a problem with mosquitos in our room at night. There are way too many cats at the resort, both at the bars and the restaurants. Some of them were even inside the bars and inside the buffet restaurant, and that is NOT acceptable. The STAR FRIENDS did a great job with activities during the day, and entertainment in the evenings.

    Iberostar replies

    April 17th, 2018

    Dear Anders,

    We would like to thank you for choosing our hotel for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. The fact that you had such a nice time in our hotel is excellent confirmation of our team effort.  The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. It is really important to us all to know that we could achieve this with you. We would also like to thank you for your helpful feedback and will be forwarding it to the appropriate department on your behalf.


    Again we thank you for your kind words and look forward to your next visit to one of our hotels.

    Best Regards,


    Quality Manager

    Iberostar Club Boa Vista

    User rate:
    10
  • Siv Desire Darberg says:

    March 22th, 2018

    10

    "Perfect"

    We are very satiesfied with our holiday. So kind staf every where. Good food in the buffe restaurant. Fine apartment. Cleaning every day. We will recommend this hotel if you need relaxing. Perfect.

    Iberostar replies

    March 23th, 2018

    Dear Siv,

    We would like first and foremost to thank you for choosing Iberostar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home.  Our highly motivated and competent team ensures that our service, as well as our hotel's extensive facilities, provide a holiday feeling of the very special kind for our guests.


    Again we thank you for your feedback and we hope to welcome you back again soon.

    Best Regards,


    Quality Manager

    Iberostar Club Boa Vista

     

    User rate:
    10
  • Carina Helene Svensson says:

    March 1th, 2018

    10

    "Very good place to rest and relax"

    Iberostar replies

    March 22th, 2018

    Dear Carina,

    Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.


    Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.

    Best Regards,


    Quality Manager

    Iberostar Club Boa Vista

    User rate:
    10
  • Carina Minea Elisabeth Wallin says:

    February 15th, 2018

    10

    "verk good"

    I am a catlover and the cats at the hotel are suffering. Theo need to be taken care of. They are starving, sick ill and in bad condition. Signs said that we couldn’t give them. I suffer a LOT when I see them during my staty. Please do something for them. Put a bit can i the reception so everyone can also contribute with money. Thank’s

    Iberostar replies

    March 8th, 2018

    Dear Carina,

     

    Thank you for your review of your recent stay at our hotel.  We regret that you were disturbed during your visit and we will pass on your observations to our management team for their serious consideration, and we are grateful to you for bringing it to our attention.

    We do hope that you enjoyed the rest of your stay and that you took some wonderful memories home with you from Boa Vista. Thank you once more for writing to us and we hope to have the pleasure of your company in the not too distant future at one of our hotels, and until then we wish you all the best.

     

    Kind regards,

     

    Quality manager

    Iberostar Club Boa Vista

    User rate:
    10
  • Peter David Keevil says:

    February 9th, 2018

    10

    "The only small problem was, we suspect with water in the restaurant. We ate different things but bo"

    We had a wonderful holiday. We had a splendid sea view. We will come again.

    Iberostar replies

    March 8th, 2018

    Dear Peter,

    We would like to take this opportunity to thank you very much for your friendly review.  We are grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future.


    Thank you once again for your description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon at one of our hotels.

    Best Regards,


    Quality Manager

    Iberostar Club Boa Vista

    User rate:
    10
  • Jennifer Rome says:

    January 29th, 2018

    6

    "None of staff spoke English and gave us leaflets in German"

    Shower did not work Tiles filthy Very disappointing after choosing 5/6star hotel

    Iberostar replies

    January 31th, 2018

    Dear Jennifer,

     

    Thank you for taking the time out of your day to send us your feedback and for making our hotel Iberostar Club Boa Vista the hotel of your choice for your recent holiday.  We are sorry that we did not fulfil your expectations on this visit.

     

    We were very surprised to read your comments on cleanliness, with thorough cleaning being an absolute must for Iberostar we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness. For future occasions, we strongly encourage that you contact a member of our staff in the event of finding any failure in this area.  It is of prime importance for us to provide total confidence as far as cleanliness is concerned and we will always be more than happy to rectify any situation which is not in accordance with our established high standards. We regret any inconvenience that this has caused you.

     

    And on the same note if you found any discrepancies in our facilities we are very sad that you did not contact reception as one of our professional maintenance team would have assisted you and they are always happy to rectify, restore or replace any implement that is not to your complete satisfaction.

     

    We have taken note of your remarks concerning the knowledge of the English language in our hotel. Please allow us to explain that we do our best to train our staff in the most popularly spoken languages. Our hotel welcomes an international clientele and the nationalities vary greatly throughout the year but as complete customer satisfaction is paramount for us, we have passed on your comment to the management and pledge to improve ourselves in this aspect. We apologise if this aspect made your stay with us seem less than perfect.

     

    On the other hand, we hope that you enjoyed the rest of your stay at our beautiful hotel situated on an idyllic beach in extensive landscaped grounds with two swimming pools and an exclusive beach club.  We hope that you will allow us another opportunity and that we will see you in the future at one of our hotels.  Once more thank you for your review.

     

    Yours sincerely,

     

    Quality manager

    Iberostar Club Boa Vista.

    User rate:
    6
  • Beata Dominika Dimov says:

    October 8th, 2017

    10

    "Really excellent holiday!"

    Friendly staff,the best beach whit a beautiful view and great food.This resort is really beautiful!!!

    Iberostar replies

    October 11th, 2017

    Dear Beata Dominika,

    It has been a real pleasure to read this excellent review of your recent holiday with us at IBEROSTAR Club Boa Vista and we really appreciate that you took the time to write and share it with us and other travellers.

     

    The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us.

    It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.

    Kind Regards,

     

    Quality Manager

    IBEROSTAR Club Boa Vista

     

    User rate:
    10
  • Gareth Absalom says:

    September 20th, 2017

    10

    "Apart from the comments above we have a very enjoyable break - solve those issues and perfect!"

    1. There was no choice in the a la carte restaurant - same menu every night 2. Shocked that in an upmarket al inclusive resort there was a charge to use the safe in the room - what else are you supposed to do with your valuables - unfortunately smacks of trying to make a quick buck from captive tourists - very poor! 3. The flies! Constant presence especially at meal times in the dining areas and in reception was very annoying particularly as the resort seemed to do nothing about it.

    Iberostar replies

    October 13th, 2017

    Dear Gareth,

     

    We want you to know that the description of your stay with us at IBEROSTAR Club Boa Vista is very helpful and we thank you for providing your rating.

     

    Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.

     

    Again we want to thank you very much for sharing your review of our hotel and would be delighted to welcome you back to one of our hotels soon.

     

    Yours sincerely,

     

    Quality Manager

    IBEROSTAR Club Boa Vista

     

    User rate:
    10

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