What measures to promote sustainability and responsible tourism are applied at Iberostar Waves Tucán ?

Iberostar Beachfront Resorts is committed to sustainability and responsible tourism through the Wave of Change programme. This pioneering initiative revolves around three main goals: commitment to circular economy, promoting responsible fish consumption and improving coastal health.

How many stars does this Playa del Carmen hotel have?

Iberostar Waves Tucán is a luxury 5-star hotel designed for the enjoyment of the whole family. An All-Inclusive resort located in the heart of the Caribbean: Playa del Carmen. At this Iberostar hotel you can enjoy elegant accommodation with a tropical atmosphere and all the luxurious details.

How far is it from the hotel to the center of Playa del Carmen?

The hotel is located on the beachfront, in the heart of the Mexican Riviera Maya area. The distance to the center of Playa del Carmen is 2.5 kilometres and you can also access the island of Cozumel, located in front of the hotel, which has daily boats from the port of Playa del Carmen.

What is the location of the hotel within the Riviera Maya?

Iberostar Waves Tucán is a hotel resort located on one of the best beaches on the Riviera Maya, just 2.5 kilometres from the centre of Playa del Carmen. The area in which the hotel is located is very close to the main leisure parks in Mexico and also to the ancient Mayan city of Tulum, as it is only 1 hour away from the resort. An ideal place to enjoy a vacation of relaxation, beach and culture.

What reviews have clients staying at Iberostar Waves Tucán left?

Customer reviews of Iberostar Waves Tucán are very favourable. On TripAdvisor it has a rating of 4.5 out of 5. On Google, the hotel has also been awarded 5 awards, two of which are part of the TripAdvisor certificate of excellence. The most favourable opinions refer to the location of the resort, the family entertainment activities and the facilities.

What kind of services are included in the All-Inclusive regime?

Iberostar Waves Tucán offers an All-Inclusive stay. This is a type of rate that includes accommodation, all the main meals and drinks you consume during your vacation. A perfect option to know he price you will pay from the beginning and not have any surprises in the final bill. A more comfortable and relaxed way to travel for your vacation in Riviera Maya.

What child-friendly facilities are available at the resort?

At Iberostar Waves Tucán the youngest members of the family will be able to enjoy a wide range of activities specially designed for them. At Star Camp they will find workshops and games carried out by entertainers that will allow them to have a great time. In addition, the hotel hosts magic shows, acrobatics, stand-up and live concerts for the whole family to enjoy. A resort designed for everyone, children and adults alike, to enjoy an unforgettable vacation.

What activities can I do at Iberostar Waves Tucán?

This Riviera Maya resort is a tropical paradise. Thus, it offers a wide range of activities that will be ideal for your vacation. You can relax in the four outdoor swimming pools or enjoy a moment of peace and serenity in the hotel's SPA area with high quality facilities, enjoying massages and treatments. At Iberostar Waves Tucán you will find a program of relaxing activities to connect with yourself such as yoga, meditation, Pilates, etcetera. And, of course, an extensive entertainment program for adults and children that will make your evenings lots of fun.

At what time is the hotel check-in and check-out?

Check-in at this Playa del Carmen hotel is from 15:00 on the first day; check-out must be done before 12:00 on the day you leave the hotel.

Iberostar Waves Tucán

Live a 5-star All-inclusive experience for the whole family

Iberostar Waves Tucán (previously Iberostar Tucán) is an authentic tropical paradise preserved with the utmost care, and an All-inclusive 5-star resort with a design inspired by local culture in the middle of a tropical rainforest. Not only is it located directly on one of the most stunning beaches along the Riviera Maya, it’s also the ideal starting point for visiting the best theme parks that Mexico has to offer. And of course, the hotel’s setting in the Mayan heartland means that you can visit Tulum in under an hour. Enjoy a family getaway in a destination with ideal weather. The hotel’s Star Camp program offers activities and facilities designed specifically with our youngest guests in mind. Share memorable moments with your loved ones at one of our 4 pools; discover local gastronomy and more international options at our 8 restaurants; and connect with yourself and nature with a massage in the jungle.

The same jungle as always but with new colors

Ready to discover a new concept of fun? The next chapter of your vacation will burst with new energy after the renovation we’ve undergone for you and your family.

The scenery around the hotel will be filled with life, with new slides and the splash pad area for having fun in the water, as well as the tranquility of the sun loungers under the trees and the refurbished sun terrace area. Your taste buds will also savor new experiences thanks to the future buffet and the refurbished themed restaurants, which will fill your days with flavor alongside the new area featuring a taqueria, hamburgers, pizzas, and an ice cream parlor. You’re guaranteed to enjoy a relaxing time at the Star Café, the spa, or the two new bars with panoramic views of the pool and the ocean.

All of this awaits you along with fully refurbished rooms and new room types, such as swim-up rooms that give you direct pool access to enjoy a little more fun. Finally, our reception will feature a new color and design, the starting point for your best memories as a family.

Discover our All Inclusive

Breakfast, lunch and buffet dinner in the main buffet restaurant.
Unlimited speciality dinners.
Snack bar open between lunch and dinner
Bar service with local and imported drinks
Minibar restocked daily and
Daily sports and activity programmes
One hour per day of non-motorised activities (Hobie cat, kayaking, snorkelling, windsurfing)
Activities for children at Star Camp
Live show every evening
Beach towels
Access to facilities and restaurants at Iberostar Waves Quetzal

Iberostar Waves Tucán

Gastronomy

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La Góndola Italian Restaurant

Italian restaurant with freshly made wood-fire pizzas, different types of pasta and traditional desserts like tiramisu or panna cotta.

Bonsai Japanese Restaurant

This restaurant will take you to Japan through gastronomy. With its diverse menu, this restaurant is the most popular among guests. Choose from makis, nigiris, California rolls, gyozas, and meat, fish, and vegetable teppanyaki… not to mention the mouth-watering desserts, such as green tea cheesecake and lemon yuzu cake. All the fish served has been sustainably caught.

Uxmal Beach Grill

Located beside the beach and the pool, this snack bar is the ideal place to grab a quick bite to eat, like a burger, between swims.

Mare Nostrum Restaurant

À la carte restaurant with Mediterranean specialties featuring a station of starters and meze from the Mediterranean coast and main courses such as chicken kebabs or paella with prawns.

Smoke House La Hacienda

The best cuts of meat cooked Texan-style: slowly, at a low temperature, smoked over wood and indirect fire, tender and full of flavor.

Uxmal Mexican Restaurant

International buffet for lunch and à la carte dinner featuring the best and most popular Mexican dishes, including an appetizer station, tacos, and delicious dishes from different regions in Mexico.

Tulum International Buffet

International buffet featuring live cooking demonstrations. Dishes include pasta, meat, sustainably caught fish, vegetables, and salads. Themed Mexican and gala evenings. Breakfasts with a wide variety of fruit, dairy products, cured meats, and hot dishes.

Cozumel buffet

The hotel’s main buffet with Mexican and international dishes. An available salad bar and stations serving burgers, pizza, pasta, vegetables, and grilled meat and fish show-cooking, among others. At the breakfast buffet choose from a wide variety of fruit, hot dishes, cereal, dairy products, and more.

La Cascada Pool Bar

At this bar located by the pool, you can order your favorite cocktail, beer or refreshment and sip it in the pool’s lounge chairs while you soak up the sun—or while sitting on the underwater bar stools.

El Kiosko

Sip a caipirinha made with the traditional cachaça while sinking your feet into the white Caribbean sand… vacations are for enjoying moments like this. Located on the beach, here you can choose from an extensive menu of refreshments, beer and cocktails.