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JOIA Paraíso by Iberostar
JOIA Paraíso by Iberostar
JOIA Paraíso by Iberostar
Excellence at one of Mexico’s top award-winning hotels
The all-inclusive JOIA Paraíso by Iberostar (formerly Iberostar Grand Paraíso) on the Riviera Maya is located right on the beachfront and has been designed with adults in mind. This superior-category, majestic, elegant, and luxurious hotel is located in the Paraíso Complex along with 4 other hotels. Boasting extraordinary architectural features and spacious suites with high-quality amenities, this hotel imparts tranquility and comfort while immersing you in the surrounding natural landscape.
We invite you to listen to your body and pamper yourself with relaxing treatments or a session at the Spa. We’ll help you take care of yourself and have fun with the wide array of activities we offer. What’s more, enjoy healthy dining options inspired by local and international gastronomy at our 5 themed restaurants and buffet. There’s time for it all. You can even try our diving school or one of our cooking or dance classes. Bring your A game to our 18-hole Golf course designed by P.B. Dye and relax on the beach or in one of our pools. JOIA Paraíso by Iberostar offers excellent butler services for select rooms and concierge services to customize your relaxation.
We’re experts in unforgettable vacations!
Adults-only beachfront hotel
5 culinary experiences and access to the entire complex
Excellent service appreciated by our guests
Made up entirely of Suites and Villas
Free transfers
24-hour room service
18-hole golf course
Consumption of 100% responsibly sourced fish
Traveller Review Awards 2025 and
16 more awards
A walk around the hotel
Why choose a JOIA vacation?
Exclusive benefits
This All-inclusive hotel is the only adults-only one in the complex. Among other benefits, your JOIA vacation features:
- Unlimited visits to the spa’s water circuit
- Free transfers
- Balinese beds available at no extra charge
- Full access to the facilities at all 5 hotels in the complex
- A customizable minibar that is restocked daily and also upon request, as well as snacks in the room
- 24-hour room service
Butler service
In select rooms, your butler will make you feel at home 24 hours a day. He or she will show you to your suite, help you unpack your luggage, and customize your pillow, your aromatherapy essence, and your minibar service. He or she can draw a relaxing bath for you or attend to your laundry or shoe-shining needs.
Free private transfer
Free transfers to and from Cancún International Airport (CUN) for stays of 3 or more nights.
- Service available for bookings made starting on 01/09/2024 and for stays until 12/31/2025.
- Service only available for bookings made online at www.iberostar.com (except Flight + Hotel) and via the Iberostar Contact Center.
Unlimited golf at Iberostar Playa Paraíso Golf Club
Enjoy some unique days of golf at Iberostar Playa Paraíso Golf Club’s very own prestigious golf course. JOIA-category guests benefit from a special price with unlimited rounds. What’s more, the experience includes:
- Round-trip transfers between the course and the hotel
- A golf cart
- Use of the practice area
- A bar cart with snacks and drinks
*Experience subject to charge. Check the rates.
Gourmet gastronomy
Enjoy flavors from around the world at our 5 à la carte restaurants, in addition to the buffets with unique choices every day of the week and a gala night. Our house wines are from Mexico, Spain, Italy, the United States, and Chile. You can enjoy our gourmet menu anytime without leaving your room, since our room service is available 24 hours. You also have the option of making a reservation at any of the a la carte restaurants in the complex, as well as entry to the different buffets.
Rooms
Choose the best room at JOIA Paraíso by Iberostar
-
Oceanfront Butler Suite
60 m²DetailsOceanfront Butler Suite
This suite faces the Caribbean Sea, so you can admire its waves from the terrace and go for a swim within a matter of minutes. The room’s interior is carefully designed with you in mind, with restful details like fine European bed linens, a whirlpool bath, gourmet room service offered 24 hours a day, as well as a butler committed to providing you with a personalized experience.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 60 m²
- King size bed (79in x 79in) or two double beds (53in x 79in)
- Beachfront location
- Butler service
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
-
Romance Villa with Private Pool & Butler Service
194 m² Exercise bikesDetailsRomance Villa with Private Pool & Butler Service
The Villas are located in a remote area of the complex equipped with its own pools and gardens for an extra air of privacy. Offering 2,088 ft² of pure luxury and elegance, the Villas include one bedroom, bathroom with hydro-massage tub, living room, and spacious private terrace with hammocks and deckchairs by the pool. Grand Star service offers extra details like in-room check-in, private transport within the complex, and concierge committed to helping you create the vacation experience that’s perfect for you.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 194 m²
- Private area
- King bed (2x2m)
- Private pool
- Butler service
- Minibar
- Ceiling Fan
- Exercise bikes
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
-
Upper Floor Suite
60 m² Garden or Jungle viewDetailsUpper Floor Suite
You’ll be treated to serene views of the surrounding jungle from one of the hotel’s highest floors. The room is located in the main building, which means you’ll have more convenient access to the hotel’s restaurants and services. Excellence awaits you both inside and outside the room, where everything is designed to cater to your wishes.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 60 m²
- King size bed (79in x 79in) or two double beds (53in x 79in)
- Garden or Jungle view
- Located on the upper floors
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
-
Panoramic Ocean Front Butler Suite
60 m²DetailsPanoramic Ocean Front Butler Suite
The Seafront Superior Suite faces the Caribbean Sea, on the highest floors of the hotel. You can listen to the ocean waves from your balcony while enjoying one of the gourmet dishes from room service. Your personal concierge will ensure your experience is fully personalized, and in your room, you’ll find all of the finest luxuries and comforts: fine European bed linens, hydro massage bathtub, minibar replenished daily…Your vacation by the sea will be a unique and unforgettable experience.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 60 m²
- In-room Butler Service
- Minibar
- Ceiling Fan
- Beachfront location
- King (2x2m) or double bed (1,35x2)
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
-
Pool View Suite
60 m² Located near the poolDetailsPool View Suite
Enjoy the hotel pool right in front of your room. Inside the Suite, an experience designed to meet your every need awaits, with a pillow menu, gourmet room service, and other luxurious details. You’ll enjoy your vacation at a hotel that is free of single-use plastics and that has an ambitious plan for a circular economy, among other measures to protect the environment.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 60 m²
- King bed (79in x 79in)
- Pool view
- Located near the pool
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
-
Suite with Pool Access
60 m² Pool access from your terraceDetailsSuite with Pool Access
If you choose the Suite with Pool Access, you can access the hotel’s laidback swimming pool right from your terrace, as it offers direct access so you can take a dip as many times as you want. The suite and the entire complex feature measures to protect the planet, such as the elimination of single-use plastics.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 60 m²
- King size bed (79in x 79in) or two double beds (53in x 79in)
- Garden or Jungle view
- Pool access from your terrace
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
-
Oceanfront Butler Corner Suite
66 m² Located on the upper floors Outdoor whirlpoolDetailsOceanfront Butler Corner Suite
Enjoy unbeatable views of the ocean. Nestled in the corners of the building’s highest floors, these rooms offer panoramic views of the Caribbean, whose natural beauty is truly breathtaking. You can also enjoy your surroundings while submerged in the whirlpool bath or from the sun loungers on the terrace. Comfort and luxury await you throughout your stay, along with our butler service.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 66 m²
- King bed (79in x 79in)
- With ocean views
- Butler service
- Located on the upper floors
- Beachfront location
- Outdoor whirlpool
- Ceiling Fan
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
-
Suite Ocean Front with beach access and butler service
60 m²DetailsSuite Ocean Front with beach access and butler service
This suite is located on the ground floor and the only thing that separates you from the beach is a little gate on the terrace. Inside the suite, you have all the comforts you need at your fingertips with a personalized butler service, all while respecting the environment and without single-use plastics. You can enjoy exclusive and unforgettable service while staying in this suite.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 60 m²
- King size bed (79in x 79in) and two double beds (53in x 79in)
- Beachfront location
- Butler service
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
-
Oceanfront Butler Penthouse Suite
240 m² Outdoor whirlpool Living roomDetailsOceanfront Butler Penthouse Suite
In this suite, you’re in for an elegant vacation experience, starting with over 2,500 sq ft of pure luxury and comfort at your disposal. Amenities include a private, oceanfront terrace, whirlpool bath, sun loungers, a spacious bedroom with a king-size bed, living room, dining area and kitchenette. You can enjoy the refreshing sea breeze, stunning Caribbean views, and an ambiance of total tranquility and relaxation, all from the comfort of your room. These unbeatable facilities are matched by nothing less than impeccable service. Your butler will turn your vacation into a bespoke experience and, on top of that, you can indulge in gourmet room service that is available 24 hours a day. The suite also comes with Grand Star service, which includes champagne awaiting you in your room after you check in, help with unpacking and hanging up your clothes in the closets, breakfast in bed and private transport throughout the complex.
*In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 250 cleaning and sterilization fee.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 240 m²
- King bed (79in x 79in)
- Beachfront location
- With ocean views
- Outdoor whirlpool
- Butler service
- Living room
- Kitchenette
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
-
Suite
60 m²DetailsSuite
In the Suite, you’ll enjoy a luxurious Caribbean vacation at one of the Riviera Maya’s most exclusive adults-only resorts. Take in views of the lush tropical vegetation in the garden and surrounding jungle from the Suite’s spacious private terrace. Furthermore, all of our rooms are free of single-use plastics.
Rest assured while we take care of the environment
- Room free of single-use plastic
- Unlimited purified water
This room includes:
- 60 m²
- King size bed (79in x 79in) or two double beds (53in x 79in)
- Garden or Jungle view
All the rooms in the hotel include:
- Terrace
- Turndown service
- 24-hour Room Service
- Whirlpool bath
- No smoking
- Bathrobe and slippers
- Pillow Menu
- Separate bathtub and shower
- Daily minibar service
- Air conditioning
- Safe
- TV
- Ceiling fan
- Free Wi-Fi
- Coffee maker
In order to keep our rooms clean, we remind our guests that smoking is prohibited in hotel rooms and on terraces. Any breach of this rule will result in the automatic application of a USD 300 cleaning and sterilization fee.
Special deal
Book early, save big!
Planning your vacation in advance comes with many benefits. Choose the destination you’ll travel to in Mexico or Dominican Republic in 2025 and get the best prices!
Apply code:
Booking until 07/03/25 - Stay: from 09/01/25 to 10/01/25
Up to
10
%
Extra discount
The best last-minute deals!
You still have time to get an extra discount on any of the Iberostar hotels included in this offer by using the promotional code LASTMINUTE. Don’t miss out!
Apply code:
Booking until 05/15/25 - Stay to 05/31/25
Up to
35
%
discount
JOIA Paraíso by Iberostar
Enjoy the excellence and comfort of this 5-star hotel designed especially for adults, the JOIA Paraíso by Iberostar, located in an unmatched slice of paradise in the Riviera Maya. Exclusivity, carefully-created architecture, large suites with ocean views, concierge and butler service, a spa, a golf course, free transfers… And if you’re planning a honeymoon, you’ll have all the comforts of this award-winning luxury hotel at your disposal for an enjoyable and worry-free experience. Book now and discover it.
Booking until 07/03/25 - Stay to 07/31/25
All-inclusive Day Pass
Enjoy the different All-inclusive Day Pass experiences offered at the hotel. Choose the one that best suits you and give yourself or whoever you choose the gift of an unforgettable day.
Discover our All Inclusive
- Breakfast, lunch, and buffet dinner
- Unlimited speciality dinners
- Bar and nightclub service with domestic and international beverages and a minibar that’s restocked daily
- Workshops, sports and entertainment program, and a nightly show.
- An hour per day of non-motorized aquatic activities (Hobie Cat, kayaking, snorkeling, windsurfing)
- Free access to the spa hydrotherapy area
- Beach towels
- Access to the facilities and restaurants at Iberostar Selection Paraíso Maya, Iberostar Selection Paraíso Lindo, Iberostar Waves Paraíso Beach, Iberostar Waves Paraíso del Mar, Iberostar Selection Cancún, Iberostar Selection Coral Cancún, Iberostar Waves Tucán, Iberostar Waves Quetzal, and Iberostar Waves Cozumel
Gastronomy
Choose between 5 à la carte restaurants and the buffet
Legado
L’Atelier haute cuisine
Venecia wine cellar
Haiku Japanese Restaurant
Ember Steak House
The Grand Cellar
Bella Vista Buffet
Rhapsody Cocktail Bar
Health Bar
El Mirador Lobby Bar
La Brisa beach bar
La Sirenita Aqua Bar
Access the entire Iberostar complex
Experiences at JOIA Paraíso by Iberostar
Swimming pools with different atmospheres
The hotel has three swimming pools with very different atmospheres. In the saltwater infinity pool, you can relax in the four whirlpool baths, enjoy a drink at the pool bar without leaving the water, or join in the water-based activities to the rhythm of the music. If you are looking for something more peaceful, the complex has another freshwater swimming pool, complete with two whirlpool baths, located in a quiet area. And for an even more relaxing experience, the covered and heated spa pool boasts water jets, 2 whirlpool baths and the Health bar where you can enjoy a healthy drink.
Golf at Playa Paraíso
Designed by the renowned architect P.B. Dye, the first-rate golf course of the Playa Paraíso Golf Club is perfect for both beginners and experts. With memorable greens and strategically placed bunkers, its different tee levels present a proper challenge to golfers of all levels. Play a round of golf while enjoying the sea breeze and the sun on your skin. If you would like, private classes with golf pros are available.
In addition, you’ll enjoy great benefits if you stay at JOIA Paraíso by Iberostar, including reduced green fees.
If you have any questions, you can contact us directly:
(+52) 984 877 2847 Ext: 8594/8590
Dream Weddings
Our facilities are perfect for the moment you say “I do.”You’ll be able to take unforgettable photos with the best sunsets just steps away from one of the most famous barrier reefs. View all the information about your wedding on the Riviera Maya and get in touch with our specialists to start planning your wedding.
A wedding beside the crystal-clear waters of the Caribbean Sea, in an elegant and exclusive setting, with luxury facilities and expert staff to take care of the smallest details… Your dream is a reality at JOIA Paraíso by Iberostar. Personalized packages give the bride and groom countless details to choose from to create a one-of-a-kind, perfect celebration. Consult the Iberostar wedding portal.
This superior-category hotel also has an on-site convention center that holds up to 1,500 people.
SPA Sensations
Discover a new level of relaxation in the Turkish and Roman baths, in the thalassotherapy pools, or by slipping into the whirlpool bath in the wellness center. The personalized treatments in the SPA Sensations also combine the natural properties of different elements like stones, plants and water with massages or steam, body wraps of facial masks. Discovering new sensations with organic mud treatments, essential oils, chocolate or tropical fruits, not to mention the option to get a massage on the beach is as pleasant as it is healthy.
Sports Facilities
The hotel has a fitness center with strength and cardio machines. A comprehensive fitness center is also available in the complex. Equipped with the latest machines and devices, you’ll also have a cycling studio that runs daily classes and two multi-sport rooms where you have the chance to try yoga, a boot camp, Zumba, kickboxing, body pump, and more. All of the activities are led by certified trainers, and you also have the option of hiring a personal trainer.
If you prefer being in the ocean and taking part in water sports, you can enjoy the first hour of kayaking, catamaran sailing, snorkeling, or windsurfing for free.
We offer our most active guests the opportunity to learn how to scuba dive at the diving school. Observing sea turtles, admiring Playa del Carmen’s stunning coral reefs, or taking sailing classes are just some of the activities that are sure to make your experience unforgettable.
Fun at the hotel
Within the resort, our guests can enjoy wine tastings, cooking and dance classes, pool tables in the lobby, or games and activities near the main pool, organized by expert members of the hotel’s entertainment staff.
You can also have fun at the various shows or themed nights that take place in different theaters around the complex.
Download the Iberostar app today and start planning your vacation!
Area map
Plan your trip to Mexico
- Located on the beachfront of Playa Paraíso
- In front of Arrecife de Puerto Morelos National Park
- 30-minute drive from Xcaret Park (19.3 miles)
- 1-hour drive from Tulum (53.4 miles)
- 2.5-hour drive from Chichén Itzá (123.7 miles)
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Take a virtual tour of your hotel before you arrive
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Iberostar Wave of Change
Enjoy the peace of mind of having made the right choice
Creating opportunity
Creating opportunity
Committed to uplifting and nurturing people
Locally Committed
Locally Committed
Fostering resilient destinations
Ocean Love
Ocean Love
Working to create an experience in harmony with nature
Deliciously Responsible
Deliciously Responsible
Supporting sustainable fishing practices and communities
Treading lightly
Treading lightly
Driving innovation to tackle climate change
Going Circular
Going Circular
Reducing our impact and preserving resources
Growing together
Growing together
Collaborating for a positive future
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