Antonio Jose Goncalves says:
April 3th, 2018
"Perfect place to family holidays"
If you look for fun, culture and relax, this Hotel in Playa del Carmen is a perfect place to stay.
Alexander Stoytchev Krastev says:
March 8th, 2018
"This is a standard holiday hotel that does no stand out in any respect, except the pool size"
The hotel is not bad, but for this price one can book better hotels.
Matthew William Harris says:
February 20th, 2018
"Fantastic family vacation in all departments"
Great hotel is all ways. My second time staying there. Three times for my wife.
Cindy Leann Alexander says:
February 3th, 2018
"Very relaxing place but they need to do something about the beds"
February 13th, 2018
Thank you for choosing IBEROSTAR Tucan & Quetzal for a relaxing and pleasant vacation.
We would like to inform you that our guests can ask for bed softeners or any other assistance as our staff will strive to accommodate your preferences.
We hope to welcome you again soon.
Susana Mendoza Arroyo says:
December 31th, 2017
"My experience not so good, Iberoestar can do much better!"
Food wasn't that great, fruit juces had to much sugar and no flavor. I had better experience before.
Alain Noel says:
December 9th, 2017
"Very restfull two weeks with exceptional staff service everywhere"
One downfall: noise on the beach with all the sea jets that keep coming and going all day long.
January 8th, 2018
We truly appreciate your comments regarding our amazing staff and we are happy to know you had a pleasant stay at our resort. Please know that your opinion will be gladly forwarded to look for improvement.
We hope to host you again in a close future.
Mattia Coppa says:
September 20th, 2017
Great idea to put in the resort a piece of jungle with a lot of funny animals. Rooms are clean and the guys of the starfriend (animation) really funny and kind. Recommended
Josephus Cornelis Maria Daniels says:
August 27th, 2017
"A wonderfull Holiday!"
Top hotel! Will visit again. Only the shower could give More water and the strechers on the beach could be better, otherwise super!
September 13th, 2017
Thank you for having stayed at IBEROSTAR Tucan & Quetzal for a wonderful holiday and for sharing your feedback to continue improving, as our main goal is to provide you the best services.
We will gladly be looking forward for your second stay!
Carlos A Cortes says:
August 24th, 2017
"An awesome return!"
Returning to an Iberostar resort after many years was the best choice we could have made. From day 1 the entire staff was amazing. Everyone went out of their way to assist us and make us feel at home. Food was excellent from all the buffets and restaurants. This time we brought our 2 girls and my wife's parents and they loved it! They already want to plan a return! From many other resorts that were recommended we're happy we decided to try Iberostar again
September 12th, 2017
We would like to thank you for your recent return to IBEROSTAR Tucan & Quetzal.
It makes us happy to read that your experience went above and beyond your expectations and that everyone in your family had a marvelous time.
It would be a pleasure to welcome you again any time.
Anthony Manley says:
August 18th, 2017
"Our second visit to this hotel. Amazing"
Starfriends staff were not very good this time. It was over a week before we had any interaction with them as some of them seemed more keen on chatting up the young female guests. Especially when we compare to 2 years ago at the same resort. Starfiends were very clicky with some staff. The other staff at the resort were excellent and amazing. They could not do enough for us and a credit to your hotel. Food and Entertainment was many times better than our previous visit.
September 12th, 2017
Thank you for choosing once again IBEROSTAR Tucan & Quetzal to spend your recent holiday.
It pleases us to know that this time you find some services to be better such as our gastronomy and entertainment. We appreciate and value all our guests’ kind feedback, as it helps us on our everyday improvement and this way continue providing memorable vacations.
We look forward for your next return for another wonderful stay!