Iberostar Quetzal

Playa del Carmen - Mexico View map Stays for PP/PN before from USD 91 from USD 91

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Tu búsqueda será para adults adultos y children niño/s, debido al rango de edad de los niños para este hotel

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El rango de edad de los niños puede variar según el hotel El rango de edad de los niños para este hotel es de 0 a 12 años

Reviews

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Reviews

301

  • Antonio Jose Goncalves says:

    April 3th, 2018

    10

    "Perfect place to family holidays"

    If you look for fun, culture and relax, this Hotel in Playa del Carmen is a perfect place to stay.

    Iberostar replies

    July 6th, 2018

    Dear guest,

    Thank you for having stayed at Iberostar Tucan & Quetzal.

    We are happy to read that you greatly enjoyed our environment, entertainment and beautiful facilities.

    Once again thank you for your review and we look forward to offer you another memorable family vacation.

    Kindly,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Alexander Stoytchev Krastev says:

    March 8th, 2018

    6

    "This is a standard holiday hotel that does no stand out in any respect, except the pool size"

    The hotel is not bad, but for this price one can book better hotels.

    Iberostar replies

    March 23th, 2018

    Dear guest,

    We thank you for having recently stayed at Iberostar Tucan & Quetzal.

    We truly regret to read that your expectations were not met and you did not find the quality and charm we are preceded for, as well as for our pleasant pool area. Please know that our guests’ opinion is of great value to identify areas of improvement and continue providing memorable experiences.

    We hope to welcome you again at any of our variety of Hotels & Resorts Iberostar.

    Attentively,

    Quality Manager

    Iberostar Mexico

    User rate:
    6
  • Matthew William Harris says:

    February 20th, 2018

    10

    "Fantastic family vacation in all departments"

    Great hotel is all ways. My second time staying there. Three times for my wife.

    Iberostar replies

    July 6th, 2018

    Dear guest,

    Thank you for spending once again your vacation at Iberostar Tucan & Quetzal.

    It is great to read that you enjoyed every aspect of your family experience and we appreciate your kind compliments, hoping to have the pleasure to welcome you again soon.

    Cordially,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Cindy Leann Alexander says:

    February 3th, 2018

    8

    "Very relaxing place but they need to do something about the beds"

    Iberostar replies

    February 13th, 2018

    Dear guest,

    Thank you for choosing IBEROSTAR Tucan & Quetzal for a relaxing and pleasant vacation.

    We would like to inform you that our guests can ask for bed softeners or any other assistance as our staff will strive to accommodate your preferences.

    We hope to welcome you again soon.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Susana Mendoza Arroyo says:

    December 31th, 2017

    8

    "My experience not so good, Iberoestar can do much better!"

    Food wasn't that great, fruit juces had to much sugar and no flavor. I had better experience before.

    User rate:
    8
  • Alain Noel says:

    December 9th, 2017

    10

    "Very restfull two weeks with exceptional staff service everywhere"

    One downfall: noise on the beach with all the sea jets that keep coming and going all day long.

    Iberostar replies

    January 8th, 2018

    Dear guest,

    We truly appreciate your comments regarding our amazing staff and we are happy to know you had a pleasant stay at our resort. Please know that your opinion will be gladly forwarded to look for improvement.

    We hope to host you again in a close future.

    Kindly,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Mattia Coppa says:

    September 20th, 2017

    8

    "Great"

    Great idea to put in the resort a piece of jungle with a lot of funny animals. Rooms are clean and the guys of the starfriend (animation) really funny and kind. Recommended

    User rate:
    8
  • Josephus Cornelis Maria Daniels says:

    August 27th, 2017

    10

    "A wonderfull Holiday!"

    Top hotel! Will visit again. Only the shower could give More water and the strechers on the beach could be better, otherwise super!

    Iberostar replies

    September 13th, 2017

    Dear guest,

    Thank you for having stayed at IBEROSTAR Tucan & Quetzal for a wonderful holiday and for sharing your feedback to continue improving, as our main goal is to provide you the best services.

    We will gladly be looking forward for your second stay!

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Carlos A Cortes says:

    August 24th, 2017

    10

    "An awesome return!"

    Returning to an Iberostar resort after many years was the best choice we could have made. From day 1 the entire staff was amazing. Everyone went out of their way to assist us and make us feel at home. Food was excellent from all the buffets and restaurants. This time we brought our 2 girls and my wife's parents and they loved it! They already want to plan a return! From many other resorts that were recommended we're happy we decided to try Iberostar again

    Iberostar replies

    September 12th, 2017

    Dear guest,

    We would like to thank you for your recent return to IBEROSTAR Tucan & Quetzal.

    It makes us happy to read that your experience went above and beyond your expectations and that everyone in your family had a marvelous time.

    It would be a pleasure to welcome you again any time.

    Warm regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Anthony Manley says:

    August 18th, 2017

    8

    "Our second visit to this hotel. Amazing"

    Starfriends staff were not very good this time. It was over a week before we had any interaction with them as some of them seemed more keen on chatting up the young female guests. Especially when we compare to 2 years ago at the same resort. Starfiends were very clicky with some staff. The other staff at the resort were excellent and amazing. They could not do enough for us and a credit to your hotel. Food and Entertainment was many times better than our previous visit.

    Iberostar replies

    September 12th, 2017

    Dear guest,

    Thank you for choosing once again IBEROSTAR Tucan & Quetzal to spend your recent holiday.

    It pleases us to know that this time you find some services to be better such as our gastronomy and entertainment. We appreciate and value all our guests’ kind feedback, as it helps us on our everyday improvement and this way continue providing memorable vacations.

    We look forward for your next return for another wonderful stay!

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8

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