Iberostar Cozumel

El Cedral, Q. Roo - Mexico View map From USD 132

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335

  • Sophie Boulard says:

    November 30th, 2017

    10

    "Excellent"

    On,y suggestion, make somme areas reserved for smokkers, to,protect non smokers!

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    IBEROSTAR replies

    December 6th, 2017

    Dear guest,

    Thank you for your review and for choosing to stay with us. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests.

    We look forward to welcoming you back, hopefully very soon.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Leonardo Soriano Vargas says:

    May 9th, 2017

    6

    "A poor experience"

    Terrible service with Head waiter (maître) called Emilio. He was so rude.

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    IBEROSTAR replies

    May 14th, 2017

    Dear guest,

    Firstly, we really appreciate you reaching out to us your concerns related to your recent stay at IBEROSTAR Cozumel. 

    We would like to offer our apologies for the situation mentioned. We would like to inform you that we are taking part in several initiatives and programs for the reinforcement of training of our employees in specific areas or situations. Our aim is the complete satisfaction of our clients and clearly the service provided by our staff is key. 

    We do appreciate your comments as they can help us to improve. We hope this experience has not tarnished your impression of our chain and that we can welcome you back at any IBEROSTAR hotels worldwide.

    Best regards,

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    6
  • IAN SHUKER says:

    February 17th, 2017

    10

    "Excellent. Will go again"

    This was our 4th visit to this hotel and it was every bit as good as before . The staff is always friendly and welcoming. The place is always very clean and tidy. We like the more intimate setting of this smaller hotel and close proximity to the beach. Resort wide WiFi is a very good addition - appreciated !

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    IBEROSTAR replies

    March 8th, 2017

    Dear guest,

    Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

    We truly appreciate your special mention about our impeccable grounds and rooms; we recognize that because of our hardworking staff, we are able to achieve our goal of complete guest satisfaction.

    We appreciate your loyalty to IBEROSTAR hotels. We look forward to having the opportunity to welcome you again here at this little slice of paradise.

    Best regards,

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    10
  • Anwen Robinson says:

    February 15th, 2017

    8

    "Overall a good experience. Planning on a trip Jan 2018 with our adult kids"

    Staff was overall superb. Rita cleaned our room and she was very good. Enjoyed the various towel animals left. Service on beach/bars were great. Ana and Ximena in particular were very good to deal with. Dive instr Jose was phenomenal - aren't Iberostar but... Food overall was good. Chef Rodrigo was very personable/friendly. David helped us move/with suit cases a number of times. Very friendly, professional and efficient.

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    IBEROSTAR replies

    March 7th, 2017

    Dear guest,

    It is always a pleasure to receive feedback like yours, and on behalf of the entire team here at IBEROSTAR Cozumel, we would like to express our gratitude for detailing your vacation experience

    Our team takes a lot of pride in what we do each and every day for our guests and we are glad it reflected in your stay. We will pass on the accolades to Rita, Rodrigo and David and all the rest of the staff who make your stay even more memorable. We know that they are the key in our success.

    Regarding the comment about the Dressel Divers we will forward your comments to them.

    Thank you very much for all the positive points you mentioned about our gastronomy, grounds and beautiful wildlife

    Thank you very much for trusting us, we hope to see you again in our resort in the near future and provide the fantastic service that you deserve.

    Sincerely, 

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    8
  • Jon Conlin Koeze says:

    October 3th, 2016

    10

    Iberostar is our favorite place to stay on Cozumel.

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    IBEROSTAR replies

    November 7th, 2016

     

    Dear guest,

    It was our pleasure to have hosted you on your recent vacation. We appreciate the fact that you are sharing your experience with other worldwide travelers. Your kind compliments will encourage our staff keep working hard.

    We will be waiting for you again for your next vacation in Cozumel.

    Kind regards, 

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    10
  • Shawna Marie Jamison says:

    September 27th, 2016

    8

    Needed to do a better job of getting the outdoor music around the pool area to play to keep people entertained and also the pool closing hours need to be moved up later, no more pool time after 7pm was ridiculous.

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    IBEROSTAR replies

    November 7th, 2016

     

    Dear guest,

     

    Firstly we would like to thank you for choosing our IBEROSTAR hotel for your visit to Cozumel and for the time you spent to share your feelings on your stay; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review.

     

    Your suggestion will be taken in consideration by Management

     

    Last but not least, we would like to mention that our pools have a specific internal program to control of water quality in the pools and ideal chemical parameters have been effectively maintained in order to assure the safety and health of our swimming pool users for this reason the schedule is 7am until 7pm to have the correct treatment with chemicals.

    We wish you all the best in your future vacations and hope that you will one day reconsider returning to our hotel

     

    Sincerely, 

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    8
  • Alessandro Fuchs says:

    September 13th, 2016

    6

    The lunch buffet food quality was poor. Every time I ate at that buffet I got sick. All food at the buffet was luke warm temperature making the odds of food borne illness high. I would seriously examine this aspect of your operation. The main buffet and theme restaurants were better in this regard. The general room quality was not good. Mattresses were very warn and stiff. Paint all over the room was flaking and we had a swarm of ants in our bathroom. We won't return to this hotel again.

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    IBEROSTAR replies

    September 19th, 2016

    Dear guest,

    Thank you for taking time to share your experience and observations about our hotel. It was our pleasure to have hosted you on your recent vacation. 

    As per the food comments, we are saddened to read it was not of your liking. We have one main buffet for dinner where we offer a vast variety of different international dishes, please let us clarify that our Executive Chef and his team of cooks work with fresh ingredients in order to provide variety and quality to our worldwide guests.

    In addition we lament hearing you was sick, we would like to clarify for you and the rest of the online community, that our company has a very strict Health & Safety policy, and apart from an in-house H&S Department, we get regular control audits from an external company called Saniconsult. A variety of causes could be associated with an ailment such as change of climate, consumption of alcohol, the change of food and water type, or even catching a stomach bug from another guest. 

    Again, we are very sorry that your overall experience did not live up to your expectations. We thank you for the time you took out of your day to inform us of these inadequacies you experienced during your stay. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality.

    Sincerely, 

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    6
  • Vikki Ann Crane Small says:

    September 7th, 2016

    8

    Overall the experience at this resort was excellent with the exception being the room. Our room was very musty and damp. Both my wife and I have returned with bronchial issues that may be attributed to the room. We did consider to request a room change, however, seeing as we were only there for a week we decided to stay. Should we return again and if the room was once again musty and damp we would definitely request a room change. Stayed in room 3101.

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    IBEROSTAR replies

    September 26th, 2016

     

    Dear guest,

    On behalf of the IBEROSTAR Cozumel staff and Managers, we would like to thank you for choosing our resort for your vacation.

     

    We took good note of your comments about the smelled, some areas might smell moldy without the actual mold being present, Cozumel has an average humidity of 85% which can cause a musty smell and mold. But our front desk staff is always available to assist you with any request or room change.

    Thank you for your constructive comments and we look forward to welcoming you again in the near future.

    Best regards,

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    8
  • Lorrie Mason says:

    September 6th, 2016

    10

    Great staff, beautiful atmosphere with lush plants, cool animals. Beach area & pool are fun & comfortable. The food is abundant & is good to great. In 5 years of staying there things continue to improve - an emphasis on repairs, additional services like daily beach lunches and free internet. So easy to relax & enjoy this place.

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    IBEROSTAR replies

    September 26th, 2016

    Dear guest,

    Thank you for your kind words regarding the service and the quality of experience we offer to our dear guests, we all at IBEROSTAR feel honored to receive such a positive feedback. 

    We are pleased to have delivered you a fabulous vacation; we will forward your comments and greetings to our Staff that made your stay a very special holidays. 

    We hope you give us the chance to stay again at Iberostar; our staff would be waiting for your next visit to Cozumel Island.

    Sincerely,

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    10
  • John Peter Benner says:

    September 5th, 2016

    10

    We tried the Pagoda, Tex-Mex, and Steak house theme restaurants. The first two were great in all ways. The Steakhouse had excellent service, drinks and salad bar. The steaks were a little disappointing. Large portions, but not top quality

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    IBEROSTAR replies

    September 14th, 2016

    Dear guest,

    Thank you for staying at IBEROSTAR Cozumel; we are honored to host you during your vacations.

    Moreover, we would like to thank you for your highlights on our restaurants and we are very pleased to read that you particularly enjoyed La Pagoda y Las Dos Marias restaurant. Also we will forward your comment to Claudio, our Executive Chef, who is always attentive to the quality of the food and we will look into your comment about the steak.

    We look forward to welcoming you once again at your home away from home

    Warmest regards,

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    10