Iberostar Cozumel

Cozumel - Mexico View map Stays for PP/PN before from USD 85 from USD 85

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Reviews

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Reviews

342

  • John Marshall says:

    August 13th, 2018

    10

    "Avery reasonably priced holiday in a beautiful setting with very friendly and helpful staff."

    Maintenance issues with tiles missing on the pool bar and in pool. Lack of ladders to get into and out of pool next to the pool. The quality of coffee in restaurants not very good.

    Iberostar replies

    August 22th, 2018

    Dear guest,

    Thank you so much for having chosen to stay with us and for sharing your experience with the online community.

    We would like to mention that we work under a Maintenance program all year in order to keep our facilities in optimal conditions for our guests’ safety and enjoyment, nonetheless, we thank you for bringing this situation to our attention, and you can be that we will share your comments with the areas involved for a proper follow up.

    It is in our hope that you can give us the distinct honor of welcoming you back and show you our commitment with our guests’ satisfaction. 

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Franziska Riedmaier says:

    August 2th, 2018

    10

    "Thanks Star friends."

    The overall experience was awesome. We (the 4 adults and our kids) loved the entertainment program of the resort. The entertainers were very friendly and became like friends. We would love to come again and watch Orlando, Fernanda, Eric, Manuel, and Margarita perform. They were the best part of the resort. Will see where our next summer trip will go but Iberostar Cozumel is definitely one option.

    Iberostar replies

    August 7th, 2018

    Dear guest,

    Thank you so much for choosing Iberostar Cozumel and for sharing this lovely review about your experience with us.

    We are glad to know that you consider the outstanding service of our staff the best part of our resort, you can be sure that we will forward your review to our Star Team; Orlando, Fernanda, Eric, Manuel and Margarita and we will congratulate them for their excellent work.

    We are looking forward to host you once again on your next summer trip.

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Franziska Riedmaier says:

    August 2th, 2018

    10

    "Thanks Star friends."

    The overall experience was awesome. We (the 4 adults and our kids) loved the entertainment program of the resort. The entertainers were very friendly and became like friends. We would love to come again and watch Orlando, Fernanda, Eric, Manuel, and Margarita perform. They were the best part of the resort. Will see where our next summer trip will go but Iberostar Cozumel is definitely one option.

    Iberostar replies

    August 7th, 2018

    Dear guest,

    Thank you so much for choosing Iberostar Cozumel and for sharing this lovely review about your experience with us.

    We are glad to know that you consider the outstanding service of our staff the best part of our resort, you can be sure that we will forward your review to our Star Team; Orlando, Fernanda, Eric, Manuel and Margarita and we will congratulate them for their excellent work.

    We are looking forward to host you once again on your next summer trip.

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Roger William Pinkelman says:

    May 21th, 2018

    10

    "great vacation"

    About the 10nth time I have been at this resort. The food is good. Nice upgrades going on to the room, not so dark. Beds are comfortable. Drinks are good love the Dos Eques Amber. The reason we keep coming back though is the friendly staff. Love Luis in the restaurant. He always remembers us and takes time to talk with us. Same for David & Adrian at the pool bar and David and Orlando of the Star friends. All staff is great but these are exceptional and friendly.

    Iberostar replies

    May 25th, 2018

    Dear guest,

    On behalf of the team and Management of IBEROSTAR Cozumel, we would like to thank you for your loyalty towards our brand and for choosing us once again on your recent visit to this paradisiacal island.

    We are delighted to hear that you were captivated by the courteous service of our staff, which is what keeps bringing you back to our resort, we will share your comments with our team in order to motive them.

    Moreover, it is rewarding to read that our tasty gastronomic offer and the renovations on our beautiful facilities were of your liking.

    We sincerely hope to welcome back very soon at your home away from home.

    Best regards,

    Quality Manager


    IBEROSTAR Mexico

    User rate:
    10
  • Marian Judith Kennedy says:

    May 19th, 2018

    10

    "Excellente’"

    All your staff from cleaners to entertainers are always polite and very friendly! My husband and I have been to this Resort 3 times and 2 times to the Iberostar over on land— we like Cozumel better—- we have made lots of good friendships at this Resort❤️

    Iberostar replies

    May 24th, 2018

    Dear guest,

    Firstly, we thank you for your loyalty towards our brand and for making

    IBEROSTAR Cozumel your holiday destination for the third time.

    We are happy to read that our staff provided you an exceptional service, and as we know that they are always striving to surpass our guests’ expectations, we will gladly share your kind comments with them in order to recognize their work.

    We look forward to welcoming you and your husband back for the fourth time and many more times to come.

    Kind regards,

    Quality Manager


    IBEROSTAR Mexico

    User rate:
    10
  • IAN SHUKER says:

    April 16th, 2018

    8

    "Overall excellent -but wear earplugs at the Chinese Pagaoda restaurant"

    the Chinese restaurant experience was very poor for us . 1: the room acoustics in the Pagoda were TERRIBLE; the room needs floor coverings and wall coverings (or even a lower ceiling ) to dampen the noise. The noise from other guest in the room was so overwhelming that I had leave before finishing my meal! 2: "mains " were very large portions . Staff could have warned of the size or the menu could offer "half" portions. I was served 2 skewers of 3 meatballs - 1 would have been enough

    Iberostar replies

    April 27th, 2018

    Dear guest,

    First and foremost, we would like to thank you for choosing IBEROSTAR Cozumel to spend your recent vacation and for taking the time to share your review with us.

    It pleases us to read that you enjoyed every aspect of your stay. However, we regret to know that your experience at the Pagoda restaurant did not live up to your expectations. Your valuable suggestions will be taken into consideration for the improvement of our service.

    We hope to have the opportunity to serve you again and make of your vacation an unforgettable experience.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Mark Stein says:

    February 27th, 2018

    6

    "We wanted nothing but to report it and were treated as if we were filing a false complaint."

    I have one complaint, but it was from our stay with you last September. I didn't know how to send it to you. We had 2 pairs of running shoes stolen from our patio. We did not expect to get anything from the hotel, but we wanted to report it to the front desk. I reported it twice to the people at the front desk and both times they would not even talk about it and implied I lost them. I then spoke to a manager and they also implied the same thing. I filed a report.

    Iberostar replies

    March 1th, 2018

    Dear guest,

    First of all, we would like to thank you for choosing our resort as your holiday destination at the paradisiacal Cozumel island.

    We regret to read about the mishap your experienced during your stay, allow us to mention that every report about missing items from our guests is followed up by our Security and Public Relations department, nonetheless, we want to apologize if you felt like your concerns were taken lightly, please know that our priority is your satisfaction, and we constantly strive to offer an attentive and caring service.

    It is in our hope that you can give us another opportunity to host you and offer you a more charming experience in the close future.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    6
  • Sophie Boulard says:

    November 30th, 2017

    10

    "Excellent"

    On,y suggestion, make somme areas reserved for smokkers, to,protect non smokers!

    Iberostar replies

    December 6th, 2017

    Dear guest,

    Thank you for your review and for choosing to stay with us. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests.

    We look forward to welcoming you back, hopefully very soon.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Leonardo Soriano Vargas says:

    May 9th, 2017

    6

    "A poor experience"

    Terrible service with Head waiter (maître) called Emilio. He was so rude.

    Iberostar replies

    May 14th, 2017

    Dear guest,

    Firstly, we really appreciate you reaching out to us your concerns related to your recent stay at IBEROSTAR Cozumel. 

    We would like to offer our apologies for the situation mentioned. We would like to inform you that we are taking part in several initiatives and programs for the reinforcement of training of our employees in specific areas or situations. Our aim is the complete satisfaction of our clients and clearly the service provided by our staff is key. 

    We do appreciate your comments as they can help us to improve. We hope this experience has not tarnished your impression of our chain and that we can welcome you back at any IBEROSTAR hotels worldwide.

    Best regards,

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    6
  • IAN SHUKER says:

    February 17th, 2017

    10

    "Excellent. Will go again"

    This was our 4th visit to this hotel and it was every bit as good as before . The staff is always friendly and welcoming. The place is always very clean and tidy. We like the more intimate setting of this smaller hotel and close proximity to the beach. Resort wide WiFi is a very good addition - appreciated !

    Iberostar replies

    March 8th, 2017

    Dear guest,

    Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

    We truly appreciate your special mention about our impeccable grounds and rooms; we recognize that because of our hardworking staff, we are able to achieve our goal of complete guest satisfaction.

    We appreciate your loyalty to IBEROSTAR hotels. We look forward to having the opportunity to welcome you again here at this little slice of paradise.

    Best regards,

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    10

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