Pay at Hotel Rate


Book with peace of mind knowing you can cancel at no extra cost and with no advance payments necessary.

  • No advance payments
View hotels

Where do you want to spend a fabulous holiday?

Enter a destination or hotel
Optional dates
Rooms 1

Rooms Advice People

Rooms Advice


Created with Sketch.

One moment, please

Just in case you change your mind…

Book with peace of mind knowing you can cancel for free at no extra cost, and with no advance payments necessary. Discover the benefits of the Iberostar Pay at Hotel Rate . Select this payment method when completing your booking without worrying about unforeseen events or last-minute changes. These are our offers! Choose a rate, make your booking and if you change your mind… you’ll always have the chance to cancel at no extra cost.

Please note the cancellation conditions for the Pay at Hotel rate:

  • Applies to Iberostar hotels (holiday resorts and urban hotels) in Europe and the Mediterranean.
  • No advance payments necessary. Pay for your booking directly upon arrival at the hotel.
  • Free cancellation up to 96 hours (4 days) before arrival at holiday resort hotels and up to 24 hours (1 day) before arrival at urban hotels. Time of arrival at the hotel is understood to be 12:00 p.m. noon.
  • Cancellations made during the 4 days prior to the check-in date (holiday resorts) will be subject to a charge of €20.
  • Cancellations made during the 24 hours prior to the check-in date (urban hotels) will be subject to a charge of €20.
  • No-shows at the hotel with no prior cancellation will be subject to a charge equal to the price of a one-night stay.

And if you want to enjoy a holiday in any of the America Iberostar hotels, you’ll always have free cancellation rates to choose from. Check all information for our hotels in United States, Mexico, the Dominican Republic, Jamaica, Brazil and also Cuba.

a man in a blue shirt

You need assistance?

We have adapted our modifications and cancellations policies to offer additional flexibility to our guests. Check the modifications and cancellations policies.

As always, we are here for you! You can contact our team for anything you might need.

Do you need some help or advice?

Call us for free to the following number +1-855-378-9011