WHY DO WE USE COOKIES AND PROCESS BROWSING DATA?

We use cookies on this website. By using our website without deactivating cookies, you indicate and it is understand that you give consent for their installation.

What is a cookie?

A cookie is a file that is transferred by a website to the devices that connect to them. While the purposes of cookies are often only technical, they can also allow, among other things, the storage and recovery of information about the browsing habits of a user or their computer and, depending on the information they contain and how they use your computer, they can be used to identify the user.

Some cookies are controlled and managed by the owner of the website (known as first-party cookies) and others are from third parties (known as third-party cookies), because, for example, they provide a tool or functionality incorporated on the website.

Certain cookies are cancelled after you have finished browsing on the website (session cookies), while others may remain stored on users' computers and be accessed for a longer period of time (persistent cookies).

What type of cookies do we use and why?

On this website we use the following cookie types:

1. Technical cookies or those that are essential for providing our services.

These cookies are processed by third parties or us and allow the user to browse a website, platform or application, and use the various options or services it makes available. They also include cookies used to manage and operate the website and enable its features and services, for example, to control traffic and data communication, identify the session, access restricted areas, record elements that make up an order, make a purchase, manage payment, prevent fraud related to the safety of the service, subscribe or apply to participate in an event, count visits for software licence invoicing purposes for the operation of the service (website, platform or application), use safety browsing features, store content to broadcast videos or sound, enable dynamic content (e.g. animated text or images) or to share content on social networks. 

This category of cookies also includes those used to manage our advertising spaces, in line with technical criteria, such as edited content, the frequency with which adverts are shown or to control the origin of the potential client when the client has activated an advertising link from an affiliated website within a marketing programme.

These cookies are exempted from compliance with the obligations set forth in Article 22.2 of Law 34/2002 on information society and e-commerce services – LSSI -.

2. Personalisation cookies.
In order to optimise the experience of using our website, we use personalisation cookies that allow us to configure the website and its services according to the user’s preferences or according to the general characteristics of their computer, for example the browser used and its version, the operating system installed, etc.

These cookies are used to, for example, remember the parameters that were chosen by the user during their visits, adapt the content of the website according to their language or location or maintain the authorised status of registered users.

You may accept or reject the use of these cookies in the cookies control panel. 

3. Analysis cookies:
These cookies are processed by third parties or us and allow us to count the number of users and statistically measure and analyse user behaviour on the offered service. In order to do so, they analyse how users browse our website with the aim of improving the products and services we offer.

You may accept or reject the use of these cookies in the cookies control panel.

Third-party cookies: Below you will find a list of the third parties who handle the information collected by third-party cookies:

 

COOKIE

 

SUPPLIER

ADDITIONAL INFORMATION

GOOGLE ANALYTICS

Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA

+ info at: https://support.google.com/analytics/answer/6004245
http://www.google.com/intl/es/policies/privacy/

You can deactivate these cookies by installing the disabling component that is available at: https://tools.google.com/dlpage/gaoptout?hl=es

 

HOTJAR

Hotjar Ltd, with address at Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Tel. +1 (855) 464-6788.

+ info at  https://www.hotjar.com/cookies (in English).

You can deactivate HOTJAR cookies by following the instructions provided by Hotjar Ltd at the following link: https://www.hotjar.com/opt-out

 

YANDEX.METRICS

Ulitsa Lva Tolstogo 16, Moscow, Russia 119021

+ info at https://yandex.com/legal/privacy/

 

You can deactivate these cookies by installing the disabling component

that is available at: https://yandex.com/support/metrica/general/opt-out.html

4. Targeted advertising cookies: 
We also use cookies that allow us to analyse our users’ browsing habits to build specific profiles and show personalised advertising that targets said profiles.
We use an online targeted advertising programme to ensure our advertising is adapted and relevant to our users. The companies with which we collaborate within the targeted advertising programme may show you adverts in line with your likes and interests, based on information collected on how you browse our website or the website of third parties who participate in said programme. For such purposes, the companies with which we collaborate may install a cookie in your browser to identify you as part of the targeted audience. They can also detect that you have previously visited our website by installing tracking cookies.

Our marketing communications, websites, mobile applications and other web assets may equally contain tracking pixels or codes that once activated may trigger the creation of cookies, or may read or amend cookies in your browser’s cache. These pixels and cookies are used to create or amend unique identifiers and track the behaviour of users or email recipients on our websites, for analysis and marketing purposes.
 
You can find more information about online behavioural advertising and how to manage your browser’s privacy by disabling this type of advertising at: https://www.youronlinechoices.eu

You may accept or reject the use of these cookies in the cookies control panel.

Third-party cookies: Below you will find a list of the third parties who handle the information collected by third-party cookies:

TYPE

COOKIES

RESPONSIBLE

ADDITIONAL INFORMATION

Advertising

KAYAK

Kayak Europe GMBH, with address at Fraumünsterstrasse 16, 8001 Zurich, Switzerland

+ info at https://www.kayak.com

Advertising

TRIPADVISOR

Tripadvisor Ltd, with address at 7 Soho Square, West Central, London,  W1D 3QB, United Kingdom

+ info at http://www.tripadvisor.com

Affiliate Marketing

INGENIOUS

Ingenious Technologies, AG, with address at Französische straße 48, 10117 Berlin, Germany.

+ info at https://www.ingenioustechnologies.com/privacy-policy/

Affiliate Marketing

TRADEDOUBLER

 

Tradedoubler España, S.L., with address at c/Gran Vía 30, 6ª planta a, 28013 Madrid, Spain.

+ info at https://www.ingenioustechnologies.com/privacy-policy/

Affiliate Marketing

AFFILIRED

Edificio NTIC, Pol. Parc BIT, Carrer Ada Byron, s/n, 07121 Palma, Balearic Islands

+ info at https://www.affilired.com/privacidad/

Selective advertising

GA AUDIENCES

Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA

+ info at http://www.google.com/policies/technologies/ads/

Selective advertising

DoubleClick

Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA

+ info at http://www.google.com/policies/technologies/ads/ and https://support.google.com/adsense/answer/2839090?hl=en. You can deactivate DoubleClick cookies by visiting the DoubleClick cookie disabling website (in English: http://www.doubleclick.com/privacy/dart_adserving.aspx

Selective advertising

GOOGLE ADWORDS

Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA

+ info at http://www.google.com/policies/technologies/ads/

Selective advertising

GOOGLE DYNAMIC REMARKETING

Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA

+ info at http://www.google.com/policies/technologies/ads/

Selective advertising

YOUTUBE

Google, Inc., 1600 Amphitheatre Parkway. Mountain View, CA 94043. USA

+ info at https://policies.google.com/technologies/cookies?hl=es

Selective advertising

CUSTOM AUDIENCE FACEBOOK

Facebook, Inc., with address at 1601 Willow Road, Menlo Park, CA 94025, USA.

+ info at www.facebook.com/ads/website_custom_audiences/. Find more information about the cookies used by Facebook at https://www.facebook.com/help/cookies/?ref=sitefooter. Find more information about disabling Facebook cookies at https://es-es.facebook.com/help/cookies/ and as indicated at https://www.facebook.com/about/privacy/en.

Selective advertising

SALESFORCE DMP & KRUX DIGITAL

Salesforce.Com Emea Limited, with address at Village 9. Floor 26 Salesforce Tower 110 Bishopsgate, London, UK EC2N 4AY

These cookies are for the following purposes:

 

Cross Device: These cookies allow registered users to associate browser sessions on various devices with one same user (for example, if you initiate a browsing session on your computer and continue browsing on your smartphone). This cookie is anonymous – it does not contain any identifying information and it only indicates that the user is a registered user.

 

Sharing Data: This allows for the sharing of information collected from your browser with companies with whom we share audience. The information we share is anonymous and serves only to identify you as the targeted audience. 

 

Re-identification: Only in the case you consent to the use of personal data to build profiles, the information collected from your browsing will be linked to your profile and will be used to create notifications or send you marketing communications.  

+ info at https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-privacy/

Selective advertising

SALECYCLE

SaleCycle, Ltd., with address at Alexander House, Cygnet Way, Rainton Bridge, Tyne & Wear, DH4 5RA, UK.

+ info at https://www.salecycle.com/service-privacy-notice/

Selective advertising

TWITTER

 

Twitter, Inc., with address at
1355 Market Street, Suite 900 San Francisco, CA 94103, United States.

 

+ info at https://twitter.com/privacy?lang=en

 

Selective advertising

ADARA

Adara Media

+ info at https://adara.com/privacy-promise/

Selective advertising

ADGRAVITY

ADGRAVITYGROUP SL

+ info at https://web.adgravity.com/en/politica-de-privacidad/

Selective advertising

AMAZON

Amazon Online Spain Sl

+ info at https://www.amazon.es/gp/help/customer/display.html

Selective advertising

APPNEXUS

APPNEXUS SPAIN SL/ Appnexux Inc

+ info at https://www.appnexus.com/corporate-privacy-policy

Selective advertising

BING ADS

Microsoft Inc. With address at One Microsoft Way, Redmond, WA 98052, USA.

 

+ info at https://privacy.microsoft.com/en-gb/privacystatement/

 

Selective advertising

DATAXU

Dataxu Gmbh

+ info at https://www.dataxu.com/about-us/privacy/data-collection-platform/

Selective advertising

SIZMEK

Sizmek Technologies Ltd

+ info at https://www.sizmek.com/privacy-policy/

Selective advertising

SOJERN

Sojern Limited / Sojern Inc

+ info at https://www.sojern.com/privacy/product-privacy-policy/

Selective advertising

THEHOTELNETWORK

EIGHTY CO.

+ info at https://www.thehotelsnetwork.com/en/cookies-policy

Selective advertising

YANDEX

Ulitsa Lva Tolstogo 16, Moscow, Russia 119021

+ info at https://yandex.com/legal/privacy/

Selective advertising

ROCKET FUEL

 

Rocket Fuel Ltd.
34 Bow Street
London, England
WC2E 7AU
+44 20 3651 1300

+ info at http://rocketfuel.com/es/privacy/

Selective advertising

YAHOO

Oath (EMEA) Limited (previously known as Yahoo! EMEA Limited)
5-7 Point Square
North Wall Quay, Dublin 1
Ireland

+ info at https://policies.yahoo.com/ie/en/yahoo/privacy/index.htm

Selective advertising Dynamic Yield GmbH Kurt-Baum-Platz 8 63450, Hanau, Germany. more info at https://www.dynamicyield.com/platform-privacy-policy

You can find more information about transfer to third countries, where applicable, by third parties identified in this cookie policy in corresponding policies (see the sections on Third-party Cookies).

FAQS

For how long will my data be stored? 


Certain cookies are cancelled after you have finished browsing on the website (session cookies), while others may remain stored on users' computers and be accessed for a longer period of time (persistent cookies).

Expiry of third-party cookies: You can find more information about how long the third parties identified in this cookie policy store cookies in their corresponding cookie policies (please check the links provided in the Third-party Cookies sections).

Are cookies anonymous?

The installation of third-party cookies can involve the collection of personal browsing data, such as IP addresses and online identifiers by companies for marketing purposes or other purposes under their responsibility. You can find for information about the handling of personal data, where appropriate, by the third parties identified in this cookie policy and how to exercise your rights in their corresponding policies (see the links provided in the Third-party Cookies sections).

As regards our use of cookies, the information obtained from cookies can only be associated with a specific user in the event that said user is identified on the website. If this is the case, such data will be processed in accordance with the provisions of our guest and client privacy policy.

If you authorise the Iberostar Group to create a commercial profile with your personal data, the information gathered from cookies will be included in your profile to personalise our services, offers and marketing communications. This information will be processed in accordance with the privacy policy applicable to the creation and use of marketing profiles on the part of the Iberostar Group.

At any time, affected users have the right to request access to their data and to rectify, delete, restrict its processing and transfer it, as well as to object to its processing and to file a complaint to the relevant control authority. 

+ info on data protection on our privacy portal.


How can I manage cookies?

You can manage cookies via the website’s cookie control panel.

Likewise, you can allow or block cookies, as well as delete their browsing data (including the cookies) from your browser. In order to do so, consult your browser’s options and instructions. Please bear in mind that if you accept third-party cookies, you must delete them from the browser settings.

To disable the use of third-party advertising cookies, you can also visit the deactivation website of the network's marketing initiative (NAI, Network Advertising Initiative. Webpage in English

To manage the pixels or tracking codes included in our e-mails, you can adjust your email settings so that remote content and images are not automatically downloaded.

You may not be able to use all of the website's functions if you disable cookies.