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  • Book online IBEROSTAR Quetzal with IBEROSTAR Hotels & Resorts
  • IBEROSTAR Quetzal, Standard Room
  • IBEROSTAR Quetzal, Lobby
  • IBEROSTAR Quetzal, Swim Up Bar


Our guests reviewsIBEROSTAR Quetzal

  • Stephen Wilson says: 3 months

    Good location and good atmosphere.

    "Second visit to this hotel, still a very good destination, beach is excellent.Free WiFi should be included.The hotel staff are friendly in all areas, the entertainment staff are good and produce some good evening shows. On this visit, more sea food and fish were on the menu which on some days were the only option, not good as my wife struggled on these days as she does not eat fish etc. The chairs and cushions need to be replaced in all areas as they are worn out,they make your back ache...... Overall I would visit this hotel again,make sure you keep your receipts for things like WiFi etc as they did try to charge me again for this on check out,even though I had the receipts they still questioned me about making another payment, get the member of staff to sign the receipts."

    Rating: 9,0
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  • Wiesner Ks says: 4 months

    Wonderful time!

    "Fantastic resort. Second year in a row we have stayed at the Iberostar in Playa Del Carmen. We love this resort. The food and specialty restaurants are very good. The Japanese is our favorite. All the staff are so friendly and very helpful. Love the jungle with the monkeys and the wildlife. This resort is very clean, they are always working on it nonstop to keep it clean. Went out at 6am every morning to claim some beach chairs and to watch the sunrise. Everyone needs to watch the sun rise it is so beautiful. We booked excursions through both Apple and Funjet. The snorkeling is amazing. Did the Catamaya snorkel and party boat. Have been to all the ruins and the Mayan people were and are amazing people. Everywhere we went the Mexican/Mayan people were very friendly. The STAR staff at the resort and fun and always full of smiles and excitement. Love love this resort and will go back for a third time!!!"

    Rating: 10,0
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  • George Bianco says: 4 months

    We would love to and plan to go back - or possibly try an Iberostar at another of your locations. You have the all inclusive experience perfected.

    "Family of 11 - 5 ocean front rooms - and everyone of us were totally satisfied with the rooms, the service, the cleanliness, prompt attention ... and I haven't even started talking about the food. We buffets were fresh and plentiful. We ate at the Japanese, Mexican, and Italian Restaurants. Surprisingly the one we liked the least was the Mexican - while we all thought it was very good - everyone thought the Mexican food served at the buffet was actually better ... but it was still very good."

    Rating: 10,0
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  • Melanie says: 4 months

    Not a 5 star resort

    "Too big, too many people, the food was sub par."

    Rating: 4,0
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  • Mrs Shanks says: 4 months

    Lovely holiday in a very nice hotel in a great country


    Rating: 9,0
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  • Marian Doyle says: 4 months

    Great hotel, fabulous food, and excellent service.

    "Fabulous hotel and service. Food was great. Only bad point was all 80 tv channels were in Mexican. One of these channels should have been in English BBC World Service or CNN or Sky news."

    Rating: 9,0
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  • Jamie says: 4 months

    The activities were much better & more organized than the previous places we went to. We enjoyed the grounds with the birds, monkeys & turtles.

    "We've stayed at 2 other places in the same area & enjoyed Iberostar Quetzal again so much that we just booked for April 2015 with 2 other couples. The food was very good & never tired of it, beach was wonderful. Since we left we have just been thinking about returning."

    Rating: 10,0
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)