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  • IBEROSTAR Playa Mita - IBEROSTAR Hotels & Resorts
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Our guests reviewsIBEROSTAR Playa Mita

Sp says: 6 months

Loved every minute being there. Gorgeous nature, Great Service, Delicious Food, Beautiful environment, Talented entertainers. Definitely going to come back

"Loved every minute being there. Gorgeous nature, Great Service, Delicious Food, Beautiful environment, Talented entertainers. Definitely going to come back. "

Rating: 10,0
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Stephanie E says: 6 months

I would dfinitely return in the near future

"One of the best vacations I have had. The resort was clean, beautiful and friendly. Great for families and couples. There were many activities for teens and adults. The entertainment was wonderful. The area was remote but we enjoyed the resort so much that we did not have the need to leave the resort. A shuttle in to town would be a plus for those wanting to experience the city."

Rating: 10,0
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Marian says: 6 months

Good we had wonderful time as a family.

"We stay at the Iberostar Playa Mita and had a wonderful time for 7 days. We are a family with 2 kids. The hotel has a beautiful facilities for the kids club, however the person who is running the club is not the most friendly person with the kids. I am wondering if she has any training to be with the kids (she played unsafe activities at the pool with the kids like finding rocks on the pool). Also, the kids club only takes kids older than 4 years old. It will be helphul if they change this policy to take the 3 years old. But I noticed that this policy does not apply to everyone as there were kids ages 3 who were there without parents. On the other hand, the day that we checked in we have to fill a form which requested a lot of private and personal information like passport number, etc. We stayed at Iberostar in Playa del Carmen and in Varadero and they never asked for this information. I would preferer to have the option of not giving as this is private. We have to do it but I would appreciate if you keep it private. Not happy with that. Our favorite food was "arrachera steak" and our kids loved. We eat it all the time but there were 2 times that the restaurant close to the pool run out of the steak. Jorge (from Spain) was very kind to provided to us eventhoug there was a mexican man who 2 times told us that they don't have it but at the end he lied becouse Jorge gave to us. I think the mexican man is not doing a very good job by denied food to the guest. Management should consider to do something about that. They had a very nice Mexican show that we all enjoyed, however, the rest of the nights were boring. The kids disco was boring everyday the same activities. The price charged for a kid is way more that it competitors. Only one kid got special rate for the other kid the rate was 18% less than the rate pay by an adult. Very expensive in my opinion."

Rating: 8,0
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Jdp says: 6 months

You would think a 5 star would haave a heated pool

"Everything was great except you would think a 5 star would have a heated pool"

Rating: 9,0
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M & B Tew says: 6 months

Overall our stay was great and our experience a good one.

"Services and accommodations were great. Everyone was most helpful and pleasant. We found the food however to be uninspired. Good but not exceptional. We did enjoy however the Mexican and Japenese specialty restaurants very much. All the staff were great, always a smile and a greeting. Exploring outside the resort poses a bit of a challenge. Town distances are great, taxis are expensive and buses not very frequent. Being right on The ocean was fantastic and the beach was endless and the ocean was warm."

Rating: 9,0
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Danielle G says: 6 months


"This resort is beautiful, located about an hour outside of the airport (cab ride), in a secluded town outside of Puerto Vallarta. This was a very nice feature as the views from the resort are beautiful, mainly ocean and forest. There are several bars, which is very nice, the best were the swim up bar (Alex-bar tender), the lobby bar (Hector-bar tender), lounge area bar (Oscar-bar tender). The main staff that stand out are the awesome activities staff we had the pleasure of meeting and doing activities with (Armando, Moses, GG, Martin, Bryant), they are great people, very helpful and very up-beat! The boss of the activities staff (a different man named Armando) seemed to be mean to the staff, which I didn't think was necessary. The waiters at the restaurants were all very nice and helpful, though they are under-staffed. It was not always fast service due to this. Also the restaurants were only half-manned and every night that I was there, all but one restaurant was booked and we could not get in. This was the main out-point, despite the hotel only being at 16% capacity while we were there. Otherwise the food was pretty good, but could also be improved. Overall I give the hotel a 5 as I was very pleased with my trip and would come back! "

Rating: 10,0
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Carlos Calderon says: 7 months

All in all we enjoyed our stay and anticipated a few glitches as new staff are being trained and resort is still being put together so to speak. Was a good value and resort is nice and staff did go out of their way to please.

"Staff was very accommodating. Everyone very friendly. The activities planned for the children on Christmas day were well done. We realized this is a new resort and there are a few issues. Food was fair. Would like to have had more variety. Restaurants were OK, but not quite gourmet. Rooms are clean, a little Spartan. Did not get serviced regularly – did have to request soap and towels. Had a smell in the room – apparently there was a sewage issue. Room charges got mixed up with our traveling companions. Our charges were put on their bill and vice-versa. "

Rating: 8,0
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Call Center

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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)