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Iberostar Hotels & Resorts
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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Beach
  • IBEROSTAR Tucán, Beach


Our guests reviewsIBEROSTAR Tucán

  • Alexander Perea says: 18 days


    "A beautiful resort with a great atmosphere... Except for the al la carte restaurants. The dress code just isn't enforced and its rather pathetic. Our last night I saw tons of people in flip flops, shorts and t-shirts. It's pretty misleading when you expect the atmosphere of a somewhat decent restaurant and end up with the sizzler."

    Rating: 7,0
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  • Jessica Lambourne says: 21 days


    "My boyfriend and I stayed at the Iberostar Tucan from the 13th to 27th September this year. It was my first time in Mexico and my boyfriends third time, so I had heard a lot about how fantastic Mexico was. I was certainly not disappointed! The hotel was fantastic. The pools are excellent and so big there is no way you can get under anyone's feet. Some of the areas are quite deep but I didn't mind that. The pools were always being checked and cleaned by staff. The hotel staff were very friendly and always willing to help in any way they can. The food was great. There was always a lot of choice so even the fussiest of people can be catered for. During our two week stay we ate at all of the a la carte restaurants. The Japanese was by far our favourite of the restaurants but all of them were lovely. We'd heard some bad reviews about the drinks but we thought the selection was excellent. The cocktails were nice and there was a good selection of premium branded alcohol for the nights you just wanted a rum and coke! The beach is gorgeous. One day we walked to the right passed all the hotels and there is a lovely Bay Area which is quite quiet if you want to get away from the bustle of the hotels beach area. The rooms were spacious and comfortable, and always very clean. Fantastic stay and looking forward to planning a trip back next year. Thank you for making out holiday great!! "

    Rating: 10,0
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  • Sam Tephabock says: 21 days

    Beautiful Resort in the Jungle

    "We stayed at the Iberostar Tucan on September 20-27th 2014. We were a party of 6 people. We all thoroughly enjoyed our stay at this all-inclusive resort and would return for another visit! Our favorite things: The star friends made for good entertainment and activity every day. All the star friends were so friendly and made sure to make the trip enjoyable. The jungle in the middle of the resort is amazing with some incredible sights including monkeys, peacocks, and other animals. The resort is well maintained for being 20+ years old. We loved all the open areas including the lobby. Our least favorite things: the food was okay (no one should go hungry) but it was very monotonous. We wished for more of a variety. The Mexican and Carribean specialty restaurant were horrible. The food was cold and so much food was wasted by people not eating the meals. They have so much potential and hopefully will improve. The Italian and Japanese specialty restaurants are great! "

    Rating: 7,0
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  • Marguerite Johnson says: 22 days

    Our experience was great - and we hope to visit another of your Iberostar locations in the near future! Thank you again for a wonderful vacation!

    "We thoroughly enjoyed our wonderful week with you at the Iberostar Tucan. It was a fabulous week! The staff is excellent - the view is breathtaking! I only have two negative comments: 1 - It would be nice if the swim up bar would be available a little longer than 5pm. That is a very enjoyable location and it closes too early! 2nd - the one restaurant on site we visited twice. One night it was Mexican and the 2nd was Tropical. The hostess at this restaurant was the least friendly staff member that we encountered our entire stay. And the food on both evenings was not good. We saw alot of food wasted both nights from not only us, but other tables that were not eating the food that they were served. The food was not hot, nor was it prepared well. However - even with those two experiences - I would return there again to enjoy all the good points of your resort. We truly had one of the best vacations of our life! Thank you - Margie and Roger Johnson"

    Rating: 9,0
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  • Addie Zwakhals says: 27 days

    Very pleasant hotel with good services and very friendly staff.

    "After 5th stay in a row in iberostar tucan this is still a very good hotel. We enjoyed our stay very much. Staff is very friendly, service good. Anomation is very good, shows in the evening are fine to watch. But there are some remarks to make: Food in buffet restaurant is not warm in the evening, except mexican buffet and create-your-own pasta. Diversity of food is good. A lot of renevations going on causing closure of restaurants and creating longer waiting times (up to 5 days)to book e.g specialty restaurants. Also services went down e.g had to get your own tea in buffet restaurant or wait 5-10 minutes to be serviced in buffet restaurant. During weekend before mexican indepence day nearly 100% occupation of the hotel. It seems the hotel cannot cope with such a lot of people. Services and availibility of went down. Diversity of shows in the evening might be changed more, now 1 new show per seaon. A lot of show are in the program for several years. "

    Rating: 8,0
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  • Groote says: 27 days


    "It was a very special experience! We stayed in Hotel Tucan and this hotel (inclusive staff) is really amazing! We hope to come back soon!"

    Rating: 9,0
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  • John Irsak says: 29 days


    " We stayed at Iberostar Tucan for 6 nights. Our room was great. Loved loved the pool and turquoise water. Service was good. The reservation restaurants had better food than the buffets. My only complaint would be poor selection of wine and the entertainment was lacking. There should be two different options. Other than that we had a great time. "

    Rating: 9,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)