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  • IBEROSTAR Quetzal, Standard Room
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  • IBEROSTAR Quetzal, Swim Up Bar

IBEROSTAR Quetzal

Our guests reviewsIBEROSTAR Quetzal

  • Peter Cussons says: 10 months

    See above.

    "This was our third stay in four years at the Iberostar Quetzal on the Mayan Riviera, so obviously we love the resort ! Everything was excellent--the staff, the service, the food, the beverages, the clean, comfortable rooms, the swimming pool complex, the beach and overall friendly atmosphere. It is a great place to take children--our five-year old grand-daughter loved it, with so many activities set up for kids, as well as the fascinating "wildlife"--peacocks, flamingos, cranes, iguanas, monkeys, turtles, agoutis, coati mundis, pelicans, toucans, even a giant tortoise ! The buffet for breakfast and dinner was superb, and we also went to three a la carte restaurants for supper--the Steak House, the Mexican Restaurant and the highly-entertaining Japanese Restaurant--all terrific ! Bottom line--we look forward to coming back to this resort !"

    Rating: 10,0
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  • E Hayes says: 10 months

    An excellent holiday and a delightful hotel

    "Our holiday at the Iberostar Quetzal Playacar was excellent The jungle setting with all the animals and birds in the grounds was delightful The beautiful white sand beach was kept really clean the rubbish disappeared like magic each day. The standard of food in the buffet restaurant was a very good standard likewise the a la carte restaurants. The staff were delightful always smiling pleasant and hard working. The only criticisms I have are that although the rooms are kept spotlessly clean they could do with a refurbishment. Some of the beach umbrellas need replacing and sometimes they run out of them. On some occasions althought the waiters in the main buffet restaurant worked really hard I felt that they were often a bit undermanned and under a lot of pressure. However we really enjoyed every aspect of our holiday thanks to your your delightful staff and would love to return one day "

    Rating: 10,0
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  • Tim Morris says: 10 months

    We have recommended this Resort to Family and Friends and will return ourselves in the near future.

    "My Wife and I have stayed at your wonderful Resort Iberostar Tucan Quetzal twice now and and have had a very enjoyable experience each time.The staff are friendly and helpful and always smiling. The Buffet Restaurants have many delightful food choices too suit any palate and the Ala Cartes are simply superb! I highly recommend the Japanese Steakhouse! The Resort has numerous animals and birds wandering freely about to the delight of your guests eg:Peacocks,Flamingos,agoutis,coatis to name a few. The swimming pool is huge and the beach is wide and long,great for walking. The Resort is 1.5 kilometers from downtown Playa Del Carmen and the Fashionable 5th Avenue. "

    Rating: 10,0
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  • Sherry R says: 10 months

    I was very pleased with our states

    "We had a wonderful time, room was clean, animals on property were amazingly friendly, beach was was well staffed and beautiful. Night time activities were a little wanting could have lasted later"

    Rating: 9,0
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  • Polly Kopala says: 10 months

    Worth a Repeat visit.

    "We only stayed one week at your hotel.The service and food were excellent. The staff were friendly and helpful when they could. Would go back in a heart beat! Thank You"

    Rating: 8,0
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  • Aileen Klawitter says: 10 months

    Unfortunate accident marred our vacation and ruined the last couple days of our stay.

    "My husband and I recently completed a one week stay at the Iberostar Quetzal near Playa del Carmen. Our stay was from Tuesday Feb 11th to Tuesday Feb 18th. We were enjoying our visit but on Sunday Feb 16th I suffered a bad fall on a stairway going down into the bar area of the swim up bar. After the fall, I was told by the customer service rep that the stairs I went down were for employees only as if somehow this was my fault. I pointed out that it should have been marked if that was the case, which it wasn't. After the incident a doctor was called and then I felt they were more concerned about whether I could pay the $145 fee, which of course was outrageous. I had initially been informed that a doctor would be called and there would be no charge and then it was recanted. Overall the lack of consideration and concern was remarkable to me. Fortunately aside from bad bruising in several places and a sprained finger, I am recovering. It did however put the Iberostar resort in a bad light. I would caution anyone older as there are several places where there are slipping hazards at this resort. "

    Rating: 3,0
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  • Peggy Wigmore says: 10 months

    I not so sure

    "The place was beautiful people were nice but the hard pill to swallow was the 2 collect calls to home in Canada cost me 320.00 Dollars. I tried to explain to reception they were collect calls only to be told they do not do collect calls. I got a rate before I called of 28.00 pretty expensive not impressed"

    Rating: 9,0
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