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Iberostar Hotels & Resorts
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  • IBEROSTAR Cozumel - IBEROSTAR Hotels & Resorts
  • IBEROSTAR Cozumel,  Swimming Pool
  • IBEROSTAR Cozumel,  Beach
  • IBEROSTAR Cozumel, Lobby


Our guests reviewsIBEROSTAR Cozumel

  • Lauren says: 6 days

    Good. Food could have been much better. Keep it simple.

    "The location is nice and the staff was very nice. There was a leak in our room and all of our clothes smelled musty when we left. Breakfast was good. However, we were not a fan of lunch and dinner. All of the food attempted to be American food, however missed the mark. I would have loved to be able to get a plain piece of grilled chicken or fish. The mexican restaurant and steakhouse were good."

    Rating: 6,0
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  • S. And J., British Columbia Canada says: 7 days

    Many great qualities

    "The highlights of the resort for us were the friendly staff, the food, the well kept grounds,and the overall cleanliness. The beach area was also very lovely except for the rocky shelf at the shore, but the water was easily accessible from the hotel's pier. "

    Rating: 8,0
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  • Peter says: 7 days

    Ibero Stars did very well and are talented and are great with kids , much appreciated .

    "Had terrific time(4 adults 2 kids)but were very concerned about some very bad behaving drunk Canadians, but management made the right decision and asked them to leave, which pleased many people around the pool who had observed the Canadians. Another suggestion make earned diplomas ( for kids) available during the day, instead forcing this silly rule attendance at 930pm when kids are in bed. "

    Rating: 10,0
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  • William Carey says: 8 days

    We have stayed at the Palace, Park Royal, and El Cozumeleno 3 times, and now Iberostar.. Although the food n staff were very good we come to Cozumel to snorkel and from the people we met while there they do too. Most people we met felt trapped as they co

    "We enjoyed the grounds, the food at Mexican & Steakhouse, staff was very good, pool was very nice and sunsets were great.We didn't like the 0% entrance into the ocean from beach ( only from pier) Snorkeling was horrible. The resort should shuttle guests out to the reefs instead of charging $50 per person for a snorkel tour that is too high above reef to even see anything good. "

    Rating: 7,0
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  • Natalie S says: 10 days

    Love this hotel and would be back!

    "We stayed in Iberostar for 5 days in November and were very happy. Location is excellent, close to the reef, everything was perfect. Hotel territory is beautiful, nice beach, nice pools, helpful staff, very good buffet, but one thing that is horrible is restaurants. We visited Mexican and Steakhouse - and this is the worst food we ever had... Hope you guys will be able to fix it for our next stay!"

    Rating: 9,0
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  • Jennifer says: 12 days

    fun in the sun

    "fun layout of buildings. lots of wildlife. buffet food is average. restaurant food wonderful. night shows are phenomenal. charge for wifi was a big surprise. staff friendly and accommodating. I would return to this resort."

    Rating: 9,0
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  • Alan Coleman says: 13 days

    relaxing, peacful, and fun.

    "I enjoyed the resort, the staff was friendly, the food good, just what the doctor ordered to recharge the battery. It was relaxing and I would return. I had zero complaints it was a prefect 5 day stay."

    Rating: 10,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)