Iberostar Hotels & Resorts
Hotels in America
Hotels in Rest of Europe and Africa
Hotels in Spain
  • IBEROSTAR Cancún, Birds-eye view
  • IBEROSTAR Cancún - IBEROSTAR Hotels & Resorts
    From USD


Our guests reviewsIBEROSTAR Cancún

Rick B Canada says: 6 days

Top Notch

"My stay was unbelievable I was catered to all the way. The staff from check in with the Bell man to maids, Waiters, Bartenders, Iberostar Friends, You name it top notch. Plan on staying at Iberostar anywhere I go next. Will be tough to beat Cancun though. Food was 10/10 as well, in all restaurants as well as Buffet. My favorite was Steak House. Gourmet as well but all were excellent. moue be en spelling aside. Say Hi to Eric Iberostar friend, and Hawkeen waiter at buffet, say hi to all others also. SALLUTE Cheers. "

Rating: 10,0
| read commenthide comment share
Gord Bochek says: 7 days

"This was our first "all-inclusive" trip ever. It cost a small fortune, but we felt it was worth it. Our travelling party consisted of two parents and two teenage daughters. I was not happy to hear that the 8 main Iberostar reps that seem to be there every minute of every day put in over 90 hours a week and that they are employed on a month to month contract. That seems harsh. The beach and pool areas are gorgeous! My main complaint here is that the tourists get up at 5:30 to go put out their beach towels to reserve loungers in the prime location by the pool. I wish there was a way to stop this. I didn't much care for having to get up every morning so early just to go put out a towel, then go back to bed. But this really only applied to the pool area. Food: The main buffet is very clean and well stocked. Unfortunately, we had a few occurrences where the chicken we got freshly cooked on the grill was still raw in the middle. The Japanese Restaurant was our favourite. Even thought they messed up my order both times we were there. The chefs put on a very good show and are quite talented and fun. It was a nice experience. The Steakhouse restaurant was only so-so. My Rib Eye was tough and I heard others complain about that as well. The Gourmet restaurant was really nice. Great food and great service. Entertainment The shows every night at 9:30 were ok. The first 15 minutes is a bit of a waste of time. The singers and dancers are very talented. I just wished there was a few other options other than they 9:30 shows. Something like a pool party or a luau type of thing. And we had hoped to go into one of the Jacuzzi's in the evening, but for some reason they turn the heat off. I didn't try the spa because I looked at the prices of everything. Holy crap! Way over-priced! The rooms were very clean and comfortable and well stocked with everything. We had an amazing view! Loved waking up to seeing the Sea and pools. All the staff were amazingly friendly. Overall, we really enjoyed our stay. This was our first ever tropical vacation with the family and our first ever all-inclusive. We haven't had the luxury of being able to afford it, so we had to save for a long time for this. We hope to come back again someday."

Rating: 9,0
| read commenthide comment share
Michelle Villarreal says: 8 days

The best vacation

"The iberostar was amazing. The last three times in cancun we stayed at moon palace and this by far exceeded our expectations. We will be back. Freddy in the cigar bar was the best. Thank you"

Rating: 10,0
| read commenthide comment share
Lisa says: 8 days

I have only positive comments on this vacation (March 31st thru April 4, 2014) - location, rooms, beach, food and drink at the Iberostar Cancun, perfect!!! Thank you for making our Spring vacation one of the best ever!!! My husband is already planning o

"This was our 4th stay at an Iberostar Resort in the last 8 years and we LOVE them all! Actually choose this vacation at the Iberostar Cancun because of the Iberostar name!!!"

Rating: 10,0
| read commenthide comment share
Elizabeth Jane says: 10 days

restful and great weather

"This resort was great....clean....excellent staff...good food..."

Rating: 9,0
| read commenthide comment share
Harry says: 13 days

Very relaxing

"great service,good food and drink.No complaints."

Rating: 8,0
| read commenthide comment share
Hope Power says: 14 days

I would recommend this hotel to anyone and would stay there again. Pools were beautiful, lots of chairs to choose from. I emailed ahead to get reservations at a la carte restaruants. My favorites were the steakhouse (best appetizers and dessert at the res

"This was our first trip to Cancun and our first stay at an all-inclusive. Loved the fact that we pre=paid for trip and spent not a penny more besides the tips we voluntarily gave for service above and beyond. The hotel was lovely and everyone was so friendly. Found a few special waiters, such as Carlos in the buffet and Javier the Captain. Javier was everywhere and always helpful! Loved the StarFriends that led games around the pool and were involved in the entertainment at night. Our favorite star friends by far were Omar and Carlos."

Rating: 9,0
| read commenthide comment share

Call Center

Ico_usa USA +1-888-923-2722 0

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)

Welcome -current_user_web_name- Logout