Iberostar Varadero

Varadero - Matanzas - Cuba View map Stays for room/night before from 248 from 248

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Reviews

146

  • Steven David Mann says:

    December 1th, 2018

    10

    "excellent"

    Excellent resort hotel; beautifully landscaped; staff were amazing; could have done with more reliable labelling of foods at the buffet eg each fish platter should be labelled.

    Iberostar replies

    December 4th, 2018

     

    Dear Steven,

    It has been a real pleasure to read this wonderful review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us.  

    We are thrilled to read you enjoyed our incredible resort and its beautiful grounds and that you found our staff amazing.  They work incredibly hard to ensure our guests stay is enjoyable and comfortable and your kind words will be greatly appreciated.  We are also pleased to hear you enjoyed our delicious cuisine and thank you for your suggestion on food labelling.

    We thank you once again for your excellent comments Steven and hope we have the pleasure of welcoming you back to Iberostar in the very near future.

    Best Regards,

    Quality Manager

    Iberostar Varadero

    User rate:
    10
  • Stephen Jones says:

    November 26th, 2018

    10

    "Excellent"

    This was our first visit to Cuba and we decided to stay at the Iberostar Varedero at the end of a 9 day tour. We are widely travelled and found the whole Iberostar hotel experience was excellent and I hope that we may return again at some point in the future.

    Iberostar replies

    November 28th, 2018

    Dear Stephen,


    Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.


    Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.

    Kind Regards,


    Quality Manager

    Iberostar Varadero

    User rate:
    10
  • David Forbes says:

    November 13th, 2018

    10

    "Fabulous"

    Can't really fault this hotel . The staff can't do enough for you and always with a massive smile on their faces ! Such a relaxing holiday and the food was second to none . All I can say is keep up the good work , you've got a hotel to be proud of in the Varadero. Thank you for such a memorable holiday

    Iberostar replies

    November 15th, 2018

    Dear David,

    It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us.

    It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.

     

    Best Regards,

    Quality Manager

    Iberostar Varadero

     

    User rate:
    10
  • Hasan Celal Beyaz says:

    October 22th, 2018

    10

    "Lovely holiday"

    Lovely stay, great service, staff working very hard. Amazing entertainment lovely drinks. Only food was bland for us and not explained/described properly but still a variety of choices and we were never hungry still happy. Would be back definitely!

    Iberostar replies

    October 25th, 2018

    Dear Hasan,


    We are very pleased to read that you had such a pleasant time in our hospitality and want to thank you for sharing with us. Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome their ideas because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration.


    Again we thank you for this wonderfully positive review and look forward to seeing you again soon.

    Best Regards,


    Quality Manager

    Iberostar Varadero

     

    User rate:
    10
  • Zowie Wallace says:

    October 4th, 2018

    10

    "Fantastic hotel!"

    Outstanding hotel! Great room, staff, facilities, pools, beach, entertainment, even a spa and gym, it has the lot! Two small things is the shower isn't up to the very high standard and the bed isn't very wide either but minor things as the whole place is amazing. The upgrade to the bigger spa room with free close access to the spa pool and unlimited free wifi is definitely worth it too.

    Iberostar replies

    October 8th, 2018

    Dear Zowie,

    We want you to know that the description of your stay with us at our hotel is very helpful and we thank you for providing your rating. Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.
    Again we want to thank you very much for sharing your review of our establishment and would be delighted to welcome you back to one of our hotels soon.

    Best Regards,
    Quality Manager

    Iberostar Varadero

    User rate:
    10
  • Elbis Segura says:

    September 5th, 2018

    10

    "Greate"

    User rate:
    10
  • Lazaro Victor Zayas says:

    August 20th, 2018

    10

    "GREATEST EXPERIENCE !!!!!"

    The services and staff personnel services were wonderful. We were 5 adults and 2 children. We had the greatest time ever. We highly recommend this hotel.

    User rate:
    10
  • Katie Louise Pearce says:

    August 11th, 2018

    10

    "Hard working staff., great holiday"

    User rate:
    10
  • Georgina Jane Morgan says:

    August 8th, 2018

    8

    "Come back home having had an incredible holiday."

    Cuba is a very unique destination, not for everyone, but certainly was for us. I would highly recommend a visit to adventurous people and for the R&R part of the holiday, Iberostar Varadero was outstanding.

    User rate:
    8
  • Adrian Paul Shefford says:

    July 18th, 2018

    10

    "Would come again."

    Hotel was a relaxing break after a week touring Cuba. Food & drink excellent; the only negative being served Coffee from a Nescafe Instant coffee machine at breakfast and the buffet, however, the coffee shop was great. The evening entertainment “shows” were way too loud and not that entertaining; but waiter staff at the shows were fantastic. Animators needed too much encouragement to arrange volleyball, football and water polo or hand over “the” balls for others to do so.

    User rate:
    10

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