Iberostar Varadero

Varadero - Matanzas - Cuba View map Stays for room/night before from 231 from 231

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Reviews

136

  • Ashley Mark Allan says:

    May 27th, 2018

    10

    "good holiday"

    Good hotel, good food although variety at breakfast could be better. Deserves its 4 star rating,even for Cuba. Main pool a bit shallow Excellent service. Nice spacious rooms, with separate shower cubicle Lovely grounds and beach

    Iberostar replies

    May 29th, 2018

    Dear Ashley,

    We would like to thank you for choosing Iberostar  Varadero for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were.
    The fact that you had such a nice time in our hotel is an excellent confirmation of our team effort. The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. It is really important to us all to know that we could achieve this with you. We would also like to thank you for your helpful feedback and will be forwarding it to the appropriate department on your behalf.
    Again we thank you for your kind words and look forward to your next visit to one of our hotels.

    Best regards,


    Quality Manager

    Iberostar Cuba

    User rate:
    10
  • Margaret Josephine Holloway says:

    May 1th, 2018

    8

    "Average to good"

    The hotel was good overall. The staff very happy and friendly and the service very good. The consierges attached to our room were extremely helpful. We were disappointed in the food in the "Gourmet" and "Japanese" restaurants but found the food and staff at the Mediterranean restaurant, which we dined at as often as possible, excellent. The entertainment was good on the first 2 nights then became very similar and lower quality thereafter.

    Iberostar replies

    May 17th, 2018

    Dear Margaret,

    First of all, we thank you for choosing Iberostar Varadero for your holiday. Your comments are an incentive for us to strive daily to the best of our ability so that all our guests feel as comfortable as you did whilst staying with us. The fact that you could have such a very good time at our hotel is an excellent confirmation of our efforts.

    However, we are very sorry for appearing to not completely satisfy your culinary wishes at the Japanese and the Gourmet restaurant. This is very disappointing with a passion for gastronomy being such an important facet of our company our talented team of professional chefs prepare a wide variety of both local and international cuisine using the highest quality ingredients available and also regularly rotating our menus to cater for all possible dietary requirements and please the most discerning palates, we really are sorry that on this occasion we were not able to conquer yours.
    We would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels.
    Thank you once again for sharing this review of your holiday with us, we hope you had a nice journey home and that you will continue to keep us a part of your future holiday arrangements.

    Best regards,


    Quality Manager

    Iberostar Cuba

    User rate:
    8
  • Rebecca Emily George says:

    April 30th, 2018

    10

    "Experience the experience!"

    Great all round experience but what makes us come back each time is the people. The daytime entertainment team are a credit to the hotel, they go out of their way to make the experience of a lifetime. Bar staff and restaurant staff are the happiest I have ever seen and always engage with the clients. The hotel is well kept and the gardens are beautiful. The only negative is the evening entertainment which is very boring and repetitive, needs more client participation.

    Iberostar replies

    May 17th, 2018

    Dear Rebecca,

    We would like first of all to thank you for your most appreciative review of Iberostar Varadero.
    Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.The same way we will forward your message to our animation team, so they can work on improving their options thinking of a more active show. 
    It is nice to know that you hold us in fond memories and we hope that you visit us again soon.

    Best regards,


    Quality Manager

    Iberostar Cuba

    User rate:
    10
  • Dolores Sugnaux says:

    April 18th, 2018

    10

    "A very nice experience"

    A very nice experience. Only a bad point to mention : too much noise and people in the Buffet Restaurant

    Iberostar replies

    April 20th, 2018

    Dear Dolores,

    We would like to thank you for choosing Iberostar  Varadero for your holiday. Your friendly comments are an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality.

    We promise to investigate theyour concerns about the buffet because we know it is through constant communication with our guests that we can  be made aware of their particular wishes and preferences, although we want to point out that we hold about eight hundred guests every day and this might give you the idea of being crowded.

    Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future.

    Best regards,


    Quality Manager

    Iberostar Cuba

    User rate:
    10
  • Charlotte Victoria Haines says:

    April 16th, 2018

    10

    "Overall, very positive experience at the Iberostar Varadero."

    We travelled with several age groups and all had a very positive experience. The rooms were clean and the grounds were very well kept. The entertainment staff should be the envy of any other resort in the area, as they were personable, knowledgeable, and energetic. We enjoyed the main buffet, and found the selection, presentation and quality to be excellent. Small suggestions for the buffet: having hand sanitizer available, and separate cooking utensils for raw/cooked meat. Excellent holiday!

    Iberostar replies

    April 20th, 2018

    Dear Charlotte,

    First of all, we thank you for choosing Iberostar Varadero for your holiday. Your comments are an incentive for us to strive to the best of our ability so that all our guests feel as comfortable as you were whilst here. The fact that you could have such a wonderful time at our hotel is an excellent confirmation of our efforts. Our animation team will be glad to hear about your praise to their work.
    We would like to thank you for your helpful feedback and will gladly forward it on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels. Our chef executive will be reviewing your suggestion in order to make the necessary improvements.
    Thank you once again for sharing this review of your holiday with us, we hope you had a nice journey home and that you will continue to keep us a part of your future holiday arrangements.

    Best regards,


    Quality Manager

    Iberostar Cuba

    User rate:
    10
  • Celine Danielle Chollier says:

    April 6th, 2018

    10

    "Good hollidays in this hôtel"

    Iberostar replies

    April 20th, 2018

    Dear Celine,

    We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar and want to thank you for sharing your opinion with others.

    We will be delighted to welcome you back to one of our hotels soon.

    Best regards,


    Quality Manager

    Iberostar Cuba

     

    User rate:
    10
  • Colleen Catherine Carriere says:

    March 19th, 2018

    10

    "Excellent"

    An excellent and restful holiday. Thoroughly enjoyed the area, the beach and the food. Would love to return.

    Iberostar replies

    April 20th, 2018

    Dear Colleen,

    We would like first and foremost to thank you for choosing Iberostar Varadero for your recent holiday.
    Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Our highly motivated and competent team ensures that our service, as well as our hotel's extensive facilities, provide a holiday feeling of the very special kind for our guests.
    Again we thank you for your feedback and we hope to welcome you back again soon.

    Best regards,


    Quality Manager

    Iberostar Cuba

    User rate:
    10
  • Maria Firmina Meza Farrugia says:

    March 13th, 2018

    10

    "We had and unforgettable experience and such beautiful island."

    We have had a wonderful time in Cuba, hotel first class all staff were very friendly, specially our Rep ( Lizbeth who was very helpful and friendly) We would ighly recommend this hotel.

    Iberostar replies

    April 20th, 2018

    Dear Maria,

    Thank you for choosing us as your preferred stay in Varadero, Cuba. We are more than pleased to read you highly recommend our hotel to other travelers.

    It is of utmost importance to us that our guests can appreciate our well-thought-out holiday concept.  Our daily efforts are to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere.
    Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

    Kind regards,


    Quality Manager

    Iberostar Cuba

    User rate:
    10
  • Alison Ann Brown says:

    March 2th, 2018

    10

    "Very enjoyable apart from the comment above."

    The one thing that soured our stay was that clothing was taken from our room and so we had to lock our suitcases which was very inconvenient.

    Iberostar replies

    March 6th, 2018

    Dear Alison,

    First of all, we want to thank you for choosing to stay with us at Iberostar Varadero whilst on your recent holiday and also for the time you have taken to write and share your experience with us.
    We have always taken every aspect of our profession into consideration to create the best environment possible for our guests.

    It is really concerning to read that you had some clothing lost in your room. We would like to highlight the fact that every report about missing items from our guests is documented accordingly and our Security Team along with our Public Relations Department are in charge of following through the investigation. The full cooperation from the guest affected as well as the immediate submittal of the report is essential. Please contact us to follow up through this issue.

    Most importantly we thank you for letting us know that you were comfortable in our hospitality and we hope to see you again soon.

    Best regards,


    Quality Manager

    Iberostar Cuba

    User rate:
    10
  • Susanne Victoria Marr says:

    February 7th, 2018

    10

    "Not my usual type of travel but I will be back due to the wonderful people!"

    Fantastic staff overall; wonderfully positive & amazing friendly attitudes. What makes Iberostar Varadero stand above all the other resorts, is the way it is run; has to be the attitude from the management/supervisory end. With such a huge staff I'd say the management team is doing an excellent job of ensuring that all employees enjoy their work & they have some great team building skills. Not all was perfect but every concern, if addressed was looked after. Kudos to all xo

    Iberostar replies

    February 14th, 2018

    Dear Susanne,

    We are grateful to read you stay was great due to our good services and our wonderful staff. Please, come back any time you want to, we will be more than please to welcome you always.

    Warmest regards,

    Quality Manager

    Iberostar Cuba

    User rate:
    10