Julie Iverson says:
July 9th, 2016
"Good location, poor service."
The staff was either VERY kind or ignored us completely. We were that LAST people to get a room, which was not a huge problem, in that we were using our WiFi cards, but we were definitely served AFTER other guests. We took our own luggage to the room, as no one offered to help us. The young man who checked us in was DELIGHTFUL, but the rest of the staff were dismissive and rude. For $300 a night, one would expect some customer service. The staff at the door, and in the bar were WONDERFUL.
Darryl Butler says:
July 6th, 2016
I was familiar with the Iberostar brand from advertisements seen in my home town Chicago, IL however this was my first opportunity to stay at one. It was a welcoming and comforting experience. The accommodations were top notch. My wife and I were able to rest as comfortably as in our own home (with particular emphasis on the mattresses). The bathing facilities were equally satisfying. It was an experience that I will be happy to share with friends and family.
Jaime Folguera Crespo says:
June 23th, 2016
Very nice and convenient hotel in Trinidad that helps a lot to make the visit more pleasant
David Gainford Treweek says:
June 6th, 2016
"Apart from one poor experience, the stay was excellent"
Hotel excellent, generally food excellent with very friendly service. Hotel clean and facilities very good. However, the Italian themed restaurant was appalling. Service was poor, food even worse. This was the worst Italian meal I have ever been served, and 80% was left. Some of the group left before the meal was complete and finished up in the buffet restaurant.
Adam Newton says:
June 2th, 2016
Excellent, one of the nicest hotels we have stayed in.
Maureen Patricia Wells King says:
May 27th, 2016
Hotel could do with a good make over. Dining room very chaotic. Reception toilets need decorating as a very first experience when entering the hotel. Trinidad hotel excellent.
Anne Featherstone says:
May 2th, 2016
Both our hotels in Havanaand Trinidad, were the best of our touring holiday, you put Melia hotels to shame- Thank you
Roger Engstrom says:
April 25th, 2016
too much food, but very good
Harry Moreau says:
April 23th, 2016
"One of the most luxurious hotels we have ever stayed in."
We were a small group of 5 physicians from Florida. We were pleasantly surprised by the luxury and cleanliness of the hotel and professionalism and friendliness of the staff.
Denise Warner says:
April 11th, 2016
Stayed in the park central Havana new part. Nice hotel, food good, but no ambience in the new part so went across to the old part which was very nice in their bar area. Stayed in the Trinidad one as well. This was my favourite. Lovely room and facilities in their. Took a evening meal in this hotel, which was also the best meal I had while in Cuba. Recommend to anyone.
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