Iberostar Sábila

Costa Adeje - Tenerife - Spain View map Stays for room/night before from 143 from 143

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Reviews

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Reviews

429

  • Kathleen Winifred Ravenscroft says:

    November 10th, 2018

    8

    "Would love to stay again"

    Hotel overall very good. We asked for a sea view room which we got but had a long walk to lift, plus we have a view of 2 cranes from the building work next door. The staff were very helpful and friendly, nothing seemed too much trouble. Would certainly try an Iberostar hotel again.

    User rate:
    8
  • Jacey Louise Bunker says:

    November 6th, 2018

    10

    "Just amazing"

    Experience was amazing from start to finish, only disappointing thing was confusion during booking as we thought we were all inclusive which didn't end up being the case.. Otherwise, the hotel was clean and beautiful, and we really enjoyed our stay.

    Iberostar replies

    November 12th, 2018

    Dear Jacey Louise,

    We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. It is very pleasing to know that our strong service concept was evident during your stay as our daily efforts are geared towards creating the quality atmosphere and bespoke service you experienced.   We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future.
    Thank you once again for your detailed description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon.

    Best Regards,
    Quality Manager

    Iberostar Sábila

    User rate:
    10
  • Larry Don Allen says:

    November 2th, 2018

    8

    "Very nice"

    As an international hotel,the English language is a necessity...that was not always the case! No other complaints...we will come back!

    Iberostar replies

    November 12th, 2018

    Dear Larry,

    We would like to thank you for choosing our hotel for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. The fact that you had such a nice time at our hotel is excellent confirmation of our team effort.  The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. It is really important to us all to know that we could achieve this with you. We would also like to thank you for your helpful feedback and will be forwarding it to the appropriate department on your behalf.
    Again we thank you for your kind words and look forward to your next visit to one of our hotels.

    Best Regards,
    Quality Manager

    Iberostar Sábila

    User rate:
    8
  • JOHN ALAN STEWART says:

    October 25th, 2018

    6

    "Disappointing due to construction activities next door"

    We felt we should have been forewarned of the adjacent construction by both Hotels.com and Iberostar which would have influenced our choice of hotel, no apology was forthcoming from your front desk when we changed rooms and we did book a sea view not a side sea view or particularly a construction site view!

    Iberostar replies

    October 29th, 2018

    Dear Mr Stewart,

    Thank you for taking the time to write to us and share your recent holiday experience at our hotel.

    We are sorry to hear that the beginning of your stay was not as you expected due to the construction occurring outside hotel grounds. We do apologise for your displeasure and for any disturbance experienced due to noise or obstruction. Our main priority is to ensure all our guests enjoy a restful stay.  As we are not always made aware of when construction is due to commence or finish, it is at times, therefore, difficult to forewarn our guests. However, when there is likely to be ongoing construction adjacent to our hotel, we take every measure possible to avoid our guests from being disturbed and rooms that are in relative proximity are not in use.  We are happy to read your room allocation was changed and hope that the rest of your holiday was thoroughly enjoyable.

     Your comments regarding this issue Mr Stewart, are very much appreciated and have been passed on to the relevant team for further consideration.

    Best regards,

    Quality Manager

    Iberostar Sábila

    User rate:
    6
  • Maria Johanna Van Der Ham says:

    October 10th, 2018

    10

    "It was a great experience !"

    Nice Hotel with beautiful light collars. The beds by the pool were great ! The food was also very good !

    Iberostar replies

    October 24th, 2018

     Dear Maria,


    Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about our prime pillars we set in place to ensure splendid vacations for our guests.  Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future.

    Best Regards,


    Quality Manager

    Iberostar Sábila

    User rate:
    10
  • James William Lambie says:

    October 3th, 2018

    8

    "Good experience"

    Disappointed we didn't get the personal attention as per star prestige promised particularly at check in and we did not get personal tour of the facilities . We did not get sea view as promised but were upgraded to all inclusive instead which we were happy with All staff in dining area were excellent and very attentive. Cleaning staff all very friendly and efficient

    Iberostar replies

    October 17th, 2018

    Dear James,

    It has been an absolute pleasure to read this great review of your recent stay at our hotel and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.
    It is nice to know that you felt so comfortable with us and that have chosen to share that fact with others and we hope to see you again soon.

    Best Regards,
    Quality Manager

    Iberostar Sabila

    User rate:
    8
  • Janet May Stuart says:

    September 20th, 2018

    8

    "Excellent Hotel"

    Excellent hotel a little expensive but you get what you pay for.

    Iberostar replies

    September 25th, 2018

     

    Dear   Janet,

    Your review of our hotel is very much appreciated.

    We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.
    Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.
      
     

    Again, we thank you for your kind comments and we look forward to welcoming you back again soon.

    Best Regards,


    Quality Manager

    Iberostar Sábila

    User rate:
    8
  • James Eugene Rafferty says:

    September 13th, 2018

    10

    "This is a well appointed hotel"

    Iberostar replies

    September 17th, 2018

    Dear James,


    First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar and we want to thank you for sharing your experience with others.
     

    Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.

    Best Regards,


    Quality Manager

    Iberostar Sábila

    User rate:
    10
  • James Eugene Rafferty says:

    September 13th, 2018

    10

    "This is a well appointed hotel"

    User rate:
    10
  • Alexandra Plekhanova says:

    August 15th, 2018

    10

    "Marvelous"

    Our stay at hotel was absolutely marvelous! The only couple of things I would change - quality and taste of food in main buffet restaurant (especially dinners) and evening shows, cause the ones which we visited were pretty boring comparing to shows in Iberostar we stayed before in a different location. Nevertheless friendly and extremely caring attitude from the personnel and hotel facilities fully cover tiny disadvantages above. We will definitely choose iberostar chain for our future trips.

    Iberostar replies

    August 29th, 2018

     

    Dear Alexandra,

     

    We are very pleased to read that you had such a pleasant time in our hospitality and want to thank you for sharing with us. Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome their ideas because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration.

    Again we thank you for this wonderfully positive review and look forward to seeing you again soon.

     

    Best Regards,

    Quality Manager

    Iberostar Sábila

    User rate:
    10

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