Iberostar Anthelia

Costa Adeje - Tenerife - Spain View map Stays for room/night before from 205 from 205

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Tenerife Iberostar Anthelia awards and reviews

Reviews

276

  • Roger Silverans says:

    January 14th, 2019

    10

    "Excellent 4 days stay at Iberostar Anthélia"

    Excellent hotel. Only minor point: missing sound isolation inbetween interconnecting doors of interconnected rooms (you can hear people talking in other room).

    Iberostar replies

    January 15th, 2019

    Dear Roger

    We would like to thank you for choosing our hotel for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. The fact that you had such a nice time at our hotel is excellent confirmation of our team effort.  The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. It is really important to us all to know that we could achieve this with you. We would also like to thank you for your helpful feedback and will be forwarding it to the appropriate department on your behalf.
    Again we thank you for your kind words and look forward to your next visit to one of our hotels.

    Best Regards,
    Quality Manager

    Iberostar Anthelia

    User rate:
    10
  • Norma Lorraine Wright says:

    December 24th, 2018

    10

    "Brilliant"

    Never stayed anywhere in the world where the staff were as friendly and pleasant, will definitely be recommending and staying in this and other Iberostar Hotels.

    Iberostar replies

    December 28th, 2018

    Dear Norma,

    We would like first of all to thank you for your excellent review of Iberostar. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. We promise to extend your praise to all of our dedicated colleagues because we do have quite a remarkable team here.
    It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.

    Best Regards,
    Quality Manager

    Iberostar Anthelia

    User rate:
    10
  • Margaret Elizabeth Di Mascio says:

    December 4th, 2018

    10

    "Great hotel !"

    Very clean comfortable hotel . Excellent, friendly , helpful staff . Pool area and towels excellent. We had booked bed and breakfast . Would have paid for evening meal, if it had not been not so expensive !!

    Iberostar replies

    December 7th, 2018

    Dear Margaret,

     

    We want you to know that the description of your stay with us at our hotel is very helpful and we thank you for providing your rating. Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concern you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.

    Again we want to thank you very much for sharing your review of our establishment and would be delighted to welcome you back to one of our hotels soon.

     

    Best Regards,

    Quality Manager

    Iberostar Anthelia

     

    User rate:
    10
  • Railton Howes says:

    November 23th, 2018

    10

    "Can't say much more than excellent, better than a five star!"

    A first class hotel with friendly and experienced staf, food excellent with lots of choice, a lovely hotel

    Iberostar replies

    November 27th, 2018

    Dear Railton,

     

    First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.


    We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.

    Best Regards,


    Quality Manager

    Iberostar Anthelia

     

    User rate:
    10
  • Julie Page says:

    November 9th, 2018

    8

    "The little extra touches mean so much please reinstate them"

    We love staying at the Anthelia it's was our 3rd visit in 12 months but during this stay we noticed cut backs. We were served cheap brandy in the bar and charged the same price as before for Good brandy, we were charged the same price for small beers as large beer. The entertainment during the day had disappeared as had the Little treats around the pool. The breakfast buffet had also been reduced. Booking direct is also now more expensive than tour operators and hotels.com

    Iberostar replies

    November 13th, 2018

    Dear Ms. Page,

    We would like to take this opportunity to thank you very much for your loyalty and for choosing once again our beautiful hotel for your most recent holiday.

    Thank you for writing down your review of our hotel and sharing it with others.  Whilst we are thrilled to hear how much you love staying at our hotel and we are equally thrilled to welcome you every visit, we are sorry if, on this occasion, you feel your stay was less than perfect.  Complete guest satisfaction is always our goal as we strive to provide the best hotel experience possible so we will take your comments regarding our delicious cuisine and beverages and pass them on to the relevant team for their further consideration.

    We hope the remainder of your stay was thoroughly enjoyable and that you left our establishment with some wonderful memories, Ms. Page.  Once again, thank you for your comments and we do hope to have the pleasure of welcoming you back once more in the near future. 

    Best Regards,

    Quality Manager

    Iberostar Anthelia

    User rate:
    8
  • Jane Gant says:

    October 30th, 2018

    10

    "Excellent visit"

    User rate:
    10
  • Gaspar Stark says:

    October 28th, 2018

    10

    "Excellent"

    Perfect stay as usual.

    Iberostar replies

    October 30th, 2018

    Dear Gaspar,

    First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.
    We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.

    Best Regards,
    Quality Manager

    Iberostar Anthelia 

     

    User rate:
    10
  • Carmel Joanne Mullan says:

    October 15th, 2018

    10

    "Very relaxing experience"

    The front desk staff were incredidbly friendly and helpful. A particular thanks to Marina for securing my parents a ground floor room. The staff in the buffet restaurant were excellent.

    Iberostar replies

    October 17th, 2018

    Dear guest,

    We are grateful to you for choosing Iberostar for your latest holiday, and for sharing the experience with us. Your enthusiastic comments about the prime pillars we set in place to ensure amazing holidays for our guests are great to receive.  Beautiful locations, helpful and friendly staff, cleanliness of our hotel and high standards of gastronomy are some of the most important elements of our company and reading that you found them all to your liking is brilliant news.
    Once again, we thank you for this complimentary review of your time in our hospitality.

    Best Regards,
    Quality Manager

    Iberostar Anthelia

    User rate:
    10
  • Vermeiren Peter says:

    October 9th, 2018

    8

    "Love the hotel, the huge space, swimming pool, quietness, garden etc."

    We had a meal in the Poseidon restaurant. I started with 'shavings of foie gras'. The taste was not as expected but what is more, my wife and I became sick overnight... Main course was veal, taste was also not very convincing , I ate it all but my wife was very disappointed. It is really a very nice place to dine, with a lovely view over the sea, reason why we wanted to have dinner in the Poseidon , but the quality of the food was (again) poor and not what we expect for a 5 star hotel.

    Iberostar replies

    October 17th, 2018

    Dear Peter,

    It has been an absolute pleasure to read this great review of your recent stay at our hotel and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.
    It is nice to know that you felt so comfortable with us and that have chosen to share that fact with others and we hope to see you again soon.

    Best Regards,
    Quality Manager

    Iberostar Anthelia

    User rate:
    8
  • Derek Nigel Beeton says:

    May 20th, 2018

    10

    "Excellent!"

    It`s a nice resort hotel, I enjoyed a lot while staying at Iberostar Anthelia. Good facilities, nice food, friendly staff and good location.

    Iberostar replies

    May 21th, 2018

    Dear Derek,

     

    First of all, we want you to know that we are really pleased you had such an excellent holiday with us at our hotel. Our staff will be particularly pleased with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.

    Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.

     

    Best Regards,

    Quality Manager

    Iberostar Anthelia

    User rate:
    10

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