Iberostar Playa Mita

Riviera Nayarit - Mexico View map Stays for PP/PN before from USD 101 from USD 101

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Reviews

463

  • Scott Dakin Mackinnon says:

    April 24th, 2018

    8

    "Scott Mackinnon"

    Great week at the Iberostar Playa Mita. I would recommend having the check in staff inform the guest checking in that their bed type request was not met. I requested a kind and was surprised when I walked in to two doubles/twins. I rated the bathroom so low due to the set up of the shower. Not having a shower door all the way across made for a very dangerous exit to the shower when both the bathroom floor and front entrance floor were absolutely flooded. Very dangerous.

    Iberostar replies

    April 27th, 2018

    Dear guest,

    Thank you for taking the time to express your opinion about your recent vacations. We are pleased to read that you had a pleasant stay with us.

    We thank you for your suggestions in regards to the information provided at check in as well as the set-up of the bathrooms in the rooms. We have directed these to our respective managers for their consideration.

    We hope to have another opportunity to welcome you back in the near future.

    Kind regards,

    Quality Manager
    IBEROSTAR México

    User rate:
    8
  • Daniel Gavenda says:

    April 5th, 2018

    8

    "Also you should explain the pool policies upon check in. We were fine with it"

    We were there for fiesta night with our 6 year old grandson. As you know carnival games are very hard for adults even harder for children. The games are impossible for a 6 yr old to win. One game, the ball toss where the goal is to get 2 out of three thru the hole was very upsetting to my grandson. He got one out of three and tried again and got another one. In his mind he got his 2 that he needed. He was in tears and your employee knew this and he truely thought he won. Very upsetting

    Iberostar replies

    April 12th, 2018

    Dear guest,

    Thank you for taking the time to write about your recent experience at IBEROSTAR Playa Mita.

    We regret you felt the service was not up to our usual standards. Regarding to your comments, we would like to kindly invite you to visit our Kid’s Club where your grandson will be able to find an array of activities especially design for children, nevertheless we truly appreciate your feedback as it help us to identify the areas where we can improve in order to provide and excellent service for our beloved guests.

    We sincerely hope to host you in the future and offer you a more charming experience.

    Sincerely,

    Quality Manager

    IBEROSTAR México

    User rate:
    8
  • David Huelsmann says:

    March 2th, 2018

    10

    "Great resort neither too big nor too small."

    This was our third trip to this Iberostar which, as you can tell, is one of our favorite vacation spots. Usually warm in late February, this time it was cool, mid to lower 70's with wind, rather than the 80's we have experienced in the past. The resort has not changed. The staff is warm and friendly and a number of them recognized us as being there before. The food is great and head chef Aldo is a very helpful person who assists us with dietary restrictions.

    Iberostar replies

    March 27th, 2018

    Dear guest,

    Thank you for choosing IBEROSTAR Playa Mita to spend your recent vacation.

    We are elated to read what we have achieved throughout your visits with our warmth-welcoming staff, attentive service, great location and tasty gastronomy.

    Thank you once again for choosing us as your vacation destination, and we hope to have the honor of welcoming you back in a near future.

    Kind regards,

    Quality Manager

    IBEROSTAR México

    User rate:
    10
  • Michael Henry Sandeis says:

    February 21th, 2018

    8

    "The room attendant did an excellant job. All staff was very friendly. The food in the buffets and al"

    The rooms are not really suitable for a group of three. If the beds were queen size rather than double would be better. The pull out couch was a very poor design with the two mattresses sluding apart, the more traditional style with a single mattress works better. There is very little space to put your clothing. The design of the shower causes water to run all over the floor, we had to roll a bath towell as well as the mat on the edge of the shower. The large patio and quiet was appreciated

    Iberostar replies

    March 1th, 2018

    Dear guest,

    Thank you for choosing our resort as your holiday destination on your recent vacations at the beautiful Riviera Nayarit.

    We would like thank you for your kind words about the great job of our housekeeping team, our friendly staff, and tasty gastronomic offer.

    On the other hand, we regret to hear that you did not find our room suitable to your needs, allow us to mention that through our call center our guests are able to book a room with the guidance of our team, which is always at your service and willing to explain every detail of our accommodations.

    We hope to have the opportunity of hosting you once again in the near future.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • douglas gordon says:

    February 20th, 2018

    8

    "would like a promo/discount to stay in the future"

    shoot out to mildred she saved the day ...our vacation and also the bar outside by the jacuzzi i believe his name was mario he was great

    Iberostar replies

    March 1th, 2018

    Dear guest,

    Thank you for your choosing to stay at IBEROSTAR Playa Mita on your most recent vacations.

    It pleases us to know that the excellent service of our staff was of your liking, we are sure that Mildred and Mario will feel motivated by reading your kind recognition.

    It will be our pleasure to welcome you again on your next visit to the Riviera Nayarit.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • LINDA CLARKE says:

    February 7th, 2018

    8

    "The staff tried hard to eliminate the smell by changing all the curtains and thoroughly cleaning."

    The staff make the holiday at this Hotel, they truly are amazing! They will do their best to solve any problem you may have. However, although we had a lovely room, the minute we opened the door there was an over powering smell of damp and mould! There was a large de-humidifier in the room (which my husband emptied twice daily of at least 10 litres of water each time! ) So obviously the managers were aware there was a problem. All our clothes smelled of damp and I developed a chest infection.

    Iberostar replies

    February 28th, 2018

    Dear guest,

    Thank you so much for taking the time to share with your vacation experience with us at IBEROSTAR Playa Mita.

    We are glad to know that the attentive service of our staff contributed to make your stay a memorable experience. On the other hand, we would like to thank you for your kind observations about the smell in your room as we rely on the feedback of our guests to be aware of specific issues that might have disturbed them during their stay. Moreover, we would like to apologize for the discomfort this situation caused you.

    It is in our hope to have the opportunity of serving you once again in a not distant future.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Tamara Eleanqr Lynn Strecker says:

    January 31th, 2018

    8

    "Overall, a positive experience."

    1. On the down side, we never got any "towel animals" like other patrons received. 2. In our room, the ridge on the shower floor needs to be bigger. Our bathroom floor got flooded every day. 3. The beach was red flagged all but one day. Not a swimming friendly beach. 4. Edgar was great!....wherever he was. 5. The gardeners did a fantastic job! 6. All the public bathrooms were so clean! 7. The coffee bar was great as well....maybe could have used more staff, as they were always busy.

    Iberostar replies

    February 13th, 2018

    Dear guest,

    Thank you for taking the time to share your experience at IBEROSTAR Playa Mita.

    We thank you for letting us know about your suggestions, your point of view is truly important for us because this way we can identify the areas where we can improve. We will make sure to share your comments with our management team for an appropriate follow up.

    Once again we really appreciate your comments and we hope to welcome you back in the near future.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • john e reid says:

    November 25th, 2017

    8

    "This gave a bad experience over this."

    Asked for late check out, had to wait in line were charged $10 not impressed were told they would not charge us & due to staff slow was 1 minute over due to staff.

    Iberostar replies

    December 6th, 2017

    Dear guest,

    On behalf of our staff and management team, we would like to thank you for the time you have taken to share your experience about our beautiful resort.

    Regarding your comments, we regret to know about your concern, however, we would like to point out that late check outs are always based on availability and they have an extra charge. In order to avoid waiting lines at the front desk and for the comfort of our guests, we kindly send a reminder to the room the day before your departure, as a notice to approach the front desk and clear the charges before 12 pm, which is the busiest time at the front desk.

    We certainly look forward to serving you again and exceed your expectations in a not too distant future.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • John Foley says:

    November 13th, 2017

    8

    "We stay at this hotel with 27 family members . The experience was amazing and staff so friendly"

    Iberostar replies

    December 6th, 2017

    Dear guest,

    On behalf of the staff at IBEROSTAR Playa Mita we appreciate the time you have taken to express your comments about our outstanding staff.

    Receive a cordial greeting; it will be a pleasure for us to host you again in the near future!

    Sincerely,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Catherine Dora Keaveney says:

    October 23th, 2017

    10

    "Outstanding"

    Fitness staff like Victor and Eduardo and Ruby were outstanding! Loved the yoga, salsa and Aqua fitness! Rocia, the chef was outstanding. She even granted special requests and personalized our experience. The food was always fresh and delicious. The head chef was visible every day at every place ensuring the food was well presented and fresh. Your recreation group works hard. The coffee shop is outstanding! We loved Pacific Express and the Japanese restaurant. So much fun!!!

    User rate:
    10