Andrew Ernest Jones says:
October 7th, 20176
"The timing of the maintenance of the pool bar and public areas was terrible 2-3 days no bar!"
This is the 2nd time at this hotel, there have been some changes we noticed, these were small things but taken overall I believe that it is no longer a 5 star experience. The introduction of the timeshare club is very negative to the normal guest experience in a number of ways. The over selling of the weekend guest option spoiled the weekends in some ways, too many people for the number of staff and resources, for the price we paid it reduced the hotel to a cheap budget stay for 3 days twice!View moreCloseIBEROSTAR replies
October 13th, 2017
Thank you for choosing to stay at IBEROSTAR Playa Mita.
We are sorry to read that the service did not lived up to your expectations on second visit.
We would like to mention that our staff is committed to high standards in order to ensure customer satisfaction.
Your feedback has been passed on to our management team for deliberation and immediate measures.
We truly hope we may change your perception on a future stay.
IBEROSTAR MexicoUser rate: 6
Hugo Eduardo Trejo says:
September 17th, 201710
"Excelent, friendly and relaxing"User rate: 10
Aileen Anahi Renteria says:
August 17th, 201710
"An unforgettable experience."
Amazing location, amazing staff, amazing food, everything was just perfect. This has sincerely been the best vacation of my adult life. Keep up the amazing job!View moreCloseUser rate: 10
Riley Shaen says:
August 14th, 201710
"Excellent family time!"
The entertainment staff makes this hotel 5 stars. The host Alex, and his team always keep you smiling and having fun. Oswaldo, Danny, Isabel, and others became my friends over my two week stay. They truly make an extra effort to make you feel welcome. The kids club staff were especially amazing. My children have memories that will last a lifetime. The food and staff was wonderful, with exception of the scrambled eggs. Scrambled eggs need to be cooked longer so they are not scrambled egg soup.View moreCloseUser rate: 10
Jose Nunez says:
August 4th, 201710
"It was a very good experience overall."
It was a very good experience overall.View moreCloseIBEROSTAR replies
August 22th, 2017
Thank you very much for writing about your recent experience at IBEROSTAR PlayaMita.
We are happy to know that you enjoyed all aspects of your holiday with us, and we look forward to welcoming you again in the near future.
IBEROSTAR MexicoUser rate: 10
Juan Carlos Villaseñor Ramos says:
July 24th, 20178
"There is some arbitrary rules in the swimming pool. Like the closing time for the pool is very early"
Why do you offer bottles of wine on the theme restaurants if there is no available?View moreCloseUser rate: 8
Clarence Cornelius C III says:
June 11th, 201710
"Excellent place to stay"
This was the second time with staying at an Iberostar resort and me and my wife are sold on returning to any Iberostar location they have. Service was great, the staff was helpful. The property was always clean and the overall landscape was beautiful. I recommend anyone to stay.View moreCloseUser rate: 10
Jacqueline Susan Jones says:
June 2th, 20178
"The food lets your resort down, I'm sorry to say."
I really like the location and the resort in general, but I really didn't enjoy the food this time. The buffet, while varied, really wasn't the quality that I expected. The Japanese restaurant was good. The French restaurant was OK, the Steakhouse food was indifferent. The soup I had in the Mexican Restaurant was inedible, but I bought it to the attention of the waiter, and he spoke with the chef and sincerely apologized. The other food in the Mexican restaurant was very good though.View moreCloseIBEROSTAR replies
June 11th, 2017
Thank you for choosing us for your vacation and for taking the time to write about your experience at IBEROSTAR Playa Mita.
We are sorry that your return visit was not what you anticipated and you found our food options lacking, your comments will be passed on to management for improvement on our services.
Once again, we thank you for choosing us. We truly hope to remain an option for your future vacations and prove to you our commitment to customer satisfaction.
IBEROSTAR MexicoUser rate: 8
Noel John Osullivan Sullivan says:
May 8th, 201710
"Wonderful hotel. A credit to Mexico."
Our 2nd visit to this wonderful hotel. Lovely atmosphere. Spotlessly clean everywhere you go. Great food & drink. Staff are always friendly and happy to help. Highly recommended.View moreCloseIBEROSTAR replies
May 15th, 2017
Thank you very much for your review of IBEROSTAR Playa Mita. We are very glad to read that you have enjoyed an excellent holiday for a second time.
Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with a good all-round experience.
We thank you once again for your kind comments and we look forward to welcoming you back again.
IBEROSTAR MexicoUser rate: 10
Stanley Wasilewski says:
March 19th, 201710
"This was what we needed again Rate it 5 out of 5"
Every thing was great but the pool is still on the cool side. Very few people use the pool because of that. We have been there 4 times now and it is great to come there and the workers remember us. Your beach bar and restaurant area is great. The workers there treated us like royalty. Juan,Tania,Norma and Jorge were excellent.We had a beach walkout room and the cleaning staff was superb. Jose the bartender at the pool bar is very good at what he does. Pool waitresses like Elvia were great.View moreCloseIBEROSTAR replies
March 31th, 2017
Thank you for giving IBEROSTAR Playa Mita the opportunity to be your home away from home. We are very happy to read that our staff has provided you exceptional experiences that make you want to return so many times!
We will gladly share your comments with all the staff and congratulate Juan, Tania, Norma and Jorge, and Elvia as they have contributed to a another great vacation.
We send you warm greetings and thank you again for your preference.
IBEROSTAR MexicoUser rate: 10