john e reid says:
November 25th, 20178
"This gave a bad experience over this."
Asked for late check out, had to wait in line were charged $10 not impressed were told they would not charge us & due to staff slow was 1 minute over due to staff.View moreCloseIBEROSTAR replies
December 6th, 2017
On behalf of our staff and management team, we would like to thank you for the time you have taken to share your experience about our beautiful resort.
Regarding your comments, we regret to know about your concern, however, we would like to point out that late check outs are always based on availability and they have an extra charge. In order to avoid waiting lines at the front desk and for the comfort of our guests, we kindly send a reminder to the room the day before your departure, as a notice to approach the front desk and clear the charges before 12 pm, which is the busiest time at the front desk.
We certainly look forward to serving you again and exceed your expectations in a not too distant future.
IBEROSTAR MexicoUser rate: 8
John Foley says:
November 13th, 20178
"We stay at this hotel with 27 family members . The experience was amazing and staff so friendly"IBEROSTAR replies
December 6th, 2017
On behalf of the staff at IBEROSTAR Playa Mita we appreciate the time you have taken to express your comments about our outstanding staff.
Receive a cordial greeting; it will be a pleasure for us to host you again in the near future!
IBEROSTAR MexicoUser rate: 8
Catherine Dora Keaveney says:
October 23th, 201710
Fitness staff like Victor and Eduardo and Ruby were outstanding! Loved the yoga, salsa and Aqua fitness! Rocia, the chef was outstanding. She even granted special requests and personalized our experience. The food was always fresh and delicious. The head chef was visible every day at every place ensuring the food was well presented and fresh. Your recreation group works hard. The coffee shop is outstanding! We loved Pacific Express and the Japanese restaurant. So much fun!!!View moreCloseUser rate: 10
Andrew Ernest Jones says:
October 7th, 20176
"The timing of the maintenance of the pool bar and public areas was terrible 2-3 days no bar!"
This is the 2nd time at this hotel, there have been some changes we noticed, these were small things but taken overall I believe that it is no longer a 5 star experience. The introduction of the timeshare club is very negative to the normal guest experience in a number of ways. The over selling of the weekend guest option spoiled the weekends in some ways, too many people for the number of staff and resources, for the price we paid it reduced the hotel to a cheap budget stay for 3 days twice!View moreCloseIBEROSTAR replies
October 13th, 2017
Thank you for choosing to stay at IBEROSTAR Playa Mita.
We are sorry to read that the service did not lived up to your expectations on second visit.
We would like to mention that our staff is committed to high standards in order to ensure customer satisfaction.
Your feedback has been passed on to our management team for deliberation and immediate measures.
We truly hope we may change your perception on a future stay.
IBEROSTAR MexicoUser rate: 6
Hugo Eduardo Trejo says:
September 17th, 201710
"Excelent, friendly and relaxing"User rate: 10
Aileen Anahi Renteria says:
August 17th, 201710
"An unforgettable experience."
Amazing location, amazing staff, amazing food, everything was just perfect. This has sincerely been the best vacation of my adult life. Keep up the amazing job!View moreCloseUser rate: 10
Riley Shaen says:
August 14th, 201710
"Excellent family time!"
The entertainment staff makes this hotel 5 stars. The host Alex, and his team always keep you smiling and having fun. Oswaldo, Danny, Isabel, and others became my friends over my two week stay. They truly make an extra effort to make you feel welcome. The kids club staff were especially amazing. My children have memories that will last a lifetime. The food and staff was wonderful, with exception of the scrambled eggs. Scrambled eggs need to be cooked longer so they are not scrambled egg soup.View moreCloseUser rate: 10
Jose Nunez says:
August 4th, 201710
"It was a very good experience overall."
It was a very good experience overall.View moreCloseIBEROSTAR replies
August 22th, 2017
Thank you very much for writing about your recent experience at IBEROSTAR PlayaMita.
We are happy to know that you enjoyed all aspects of your holiday with us, and we look forward to welcoming you again in the near future.
IBEROSTAR MexicoUser rate: 10
Juan Carlos Villaseñor Ramos says:
July 24th, 20178
"There is some arbitrary rules in the swimming pool. Like the closing time for the pool is very early"
Why do you offer bottles of wine on the theme restaurants if there is no available?View moreCloseUser rate: 8
Clarence Cornelius C III says:
June 11th, 201710
"Excellent place to stay"
This was the second time with staying at an Iberostar resort and me and my wife are sold on returning to any Iberostar location they have. Service was great, the staff was helpful. The property was always clean and the overall landscape was beautiful. I recommend anyone to stay.View moreCloseUser rate: 10