Iberostar Playa Mita

Riviera Nayarit - Mexico View map Stays for PP/PN before from USD 113 from USD 113

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The age range for children may vary from one hotel to another
The age range of children for this hotel is from 0 to 12 years old
Riviera Nayarit Iberostar Playa Mita awards and reviews

User ratings
IBEROSTAR.com

9,2 1355 valuations

Reviews

471

  • Sylvie Gamache says:

    February 16th, 2019

    10

    "Extraordinary stay!"

    Fantastic stay! Marco from Entertainment team and Claudia at pool service were remarkable! Everywhere we were treated like valued guests.

    User rate:
    10
  • Antonio Zanon says:

    February 14th, 2019

    6

    "Already stated not nearly as good as previous 3 stays."

    Shout to the entertainment staff Alex, Marco and Marcelo they do a fantastic job. Our room 3012 was damp all the time. Very bad. Floors were wet and they were slippery all the time. First week of the stay they ran out of white wine, champagne and even beer for a coupe of days. This was our 4th visit to this hotel and it was not wheres as good as the other visits. Very crowded the second week. Hard to get service and the waiters are run off their feet. Not pleasant to see this.

    Iberostar replies

    February 18th, 2019

    Dear guest,

    Thank you for your visit us and for taking the time to share your comments on your vacation at Iberostar Playa Mita.

    We are concerned to read that there were some aspects of your stay that did not meet your expectations; we assure you that your comments, will be taken into consideration as they help us to continue improving on the aspects where we have room for improvement.

    We hope to have another opportunity in the near future, to make your holiday unforgettable. If you decide to give us another chance, please do not hesitate to contact us.

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    6
  • Brian Douglas Woods says:

    February 8th, 2019

    10

    "Winter holidays"

    David in nightly entertainment was excellent. Macelo and Marco were excellent from the entertainment group. Edith is a delight to speak with each day even when she is just passing by. New staff, names unknown, are energetic and ready to help and assist.

    Iberostar replies

    February 13th, 2019

    Dear guest,

    Thank you for choosing Iberostar Playa Mita as your recent holiday destination in Mexico.

    We are grateful for your praising words and for highlighting the friendly and courteous service of our team, who daily strives to exceed our guests’ expectations.

    Likewise, we will share your comments with our Star Friends, especially with David, Marcelo, and Edith; we are sure they will be motivated by your kind words.

    It will be an honor for us to welcome you back, to offer you another great time.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Richard Kudryk says:

    December 20th, 2018

    8

    "The evening entertainment was exceptional and the "Rock" show was AMAZING!"

    Bouquets to Ilse Castorena from the Public Relations for her friendly, calming demeanor and professionalism. Concierge Derek, Alfredo G, Rosie and Moises for their exceptional friendliness and accommodating manner. Frank who was a consummate advocate for the Iberostar Club, always greeted with warmth and enthusiasm; that includes Antonio and Nathalia. Vanessa from maid services for her artistry and pride in her work. Gabrielle, Jesus x2, Emmanujel. Thank you all for a great experience!

    Iberostar replies

    December 24th, 2018

    Dear guest,

    Thank you so much for staying with us at Iberostar Playa Mita on your recent vacations.

    We are happy to hear that you had a great stay and that our amazing nightly shows and the excellent service of our team were the highlights of your stay, we assure you that we will congratulate the members of the staff you mentioned, for providing you a friendly and attentive service during your stay.

    It will be an honor to host you in the close future!

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • Elsa Da Silva says:

    November 29th, 2018

    10

    "Most of the staff was very friendly and helpful."

    I had a wonderful time it was an amazing resort. Wish I was rich and had enough money to stay much longer.

    Iberostar replies

    December 3th, 2018

    Dear guest,

    Thank you for giving us the opportunity to host you at Iberostar Playa Mita on your recent vacations.

    It pleases us to hear that you had a wonderful time at our resort and we hope that you have enjoyed our different entertainment activities, gastronomic venues, stunning pools, and amazing nightly shows.

    We are looking forward to welcoming you again and offer you the excellent service that we are well-known for.

    Kind regards,

    Quality Manager

    Iberostar México

    User rate:
    10
  • Kirk Stanley Sortland says:

    July 16th, 2018

    8

    "Better pillows would be nice. The mini fridges do not get cold enough"

    It would be very appreciated if the roof top bar overlooking the ocean stayed open as late as the lobby bar. Many of our group wanted to be outside enjoying the evening. There should be a bathroom close to this bar added

    Iberostar replies

    July 19th, 2018

    Dear guest,

    On behalf of our Management we thank you for taking the time to share your opinion with us and the online community.

    We are glad to read that you had a good time with us. On the other hand, we have noted your feedback regarding the different areas you mentioned. We will make sure to share your comments with our Management for a proper follow-up.

    Once again, we thank you for the honor of hosting you and we hope that we remain an option for your future vacations to prove you our commitment to our guests’ satisfaction.

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • Wendy Vob Fong says:

    June 28th, 2018

    10

    "Best all-inclusive vacation"

    This is the first time we have tried an all-inclusive. We love it! The shows were amazing and not to be missed! We also enjoyed the activities especially archery and rifle shooting. The instructors were energetic and took the time to let everyone have a good time. Food was great! Chicken was always perfect and moist. The beef at the Japanese restaurant was delicious. My favorite was the passion fruit eclair. Fruits were fresh and very sweet. The resort was beautifully maintained.

    Iberostar replies

    June 29th, 2018

    Dear guest,

    Thank you for choosing Iberostar Playa Mita to spend your recent vacations, and for taking the time out to write this review of your first all-inclusive resort.

    It is always a pleasure to hear that we were helpful in making your stay oustanding, and we are especially happy to know that you enjoyed the entertainment activities, and tasty gastronomic offer.

    We look forward to hosting you again in the near future.

    Best regards,

    Quality Manager

    Iberostar México

    User rate:
    10
  • Ian Somerville says:

    June 4th, 2018

    10

    "Good value for your money."

    Ample, friendly, hard working, staff. Immaculately clean suites maintained twice daily. Flawless ground keeping. Food out of this world. Lots to do or just relax by the canopy covered infinity pool. Park your wallet in the safe upon arrival. Other than well deserved tips, in American dollars, it's all covered. Just nothing like this concept in Canada or the USA. All inclusive is definitely the way to go. Mexican temperature is hot and humid, so after one week I was ready to return to normal.

    Iberostar replies

    June 5th, 2018

    Dear guest,

    Thank you so much for choosing to stay at IBEROSTAR Playa Mita and for taking the time to write about your experience with us.

    We are elated to know that you spent a wonderful vacation time and we exceeded you expectations in every aspect. We truly appreciate all the positive remarks you wrote about our hotel, as it is our number one objective to provide memorable moments for our guests.

    It will be an honor to welcoming you once again in a near future.

    Cordially,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Scott Dakin Mackinnon says:

    April 24th, 2018

    8

    "Scott Mackinnon"

    Great week at the Iberostar Playa Mita. I would recommend having the check in staff inform the guest checking in that their bed type request was not met. I requested a kind and was surprised when I walked in to two doubles/twins. I rated the bathroom so low due to the set up of the shower. Not having a shower door all the way across made for a very dangerous exit to the shower when both the bathroom floor and front entrance floor were absolutely flooded. Very dangerous.

    Iberostar replies

    April 27th, 2018

    Dear guest,

    Thank you for taking the time to express your opinion about your recent vacations. We are pleased to read that you had a pleasant stay with us.

    We thank you for your suggestions in regards to the information provided at check in as well as the set-up of the bathrooms in the rooms. We have directed these to our respective managers for their consideration.

    We hope to have another opportunity to welcome you back in the near future.

    Kind regards,

    Quality Manager
    IBEROSTAR México

    User rate:
    8
  • Daniel Gavenda says:

    April 5th, 2018

    8

    "Also you should explain the pool policies upon check in. We were fine with it"

    We were there for fiesta night with our 6 year old grandson. As you know carnival games are very hard for adults even harder for children. The games are impossible for a 6 yr old to win. One game, the ball toss where the goal is to get 2 out of three thru the hole was very upsetting to my grandson. He got one out of three and tried again and got another one. In his mind he got his 2 that he needed. He was in tears and your employee knew this and he truely thought he won. Very upsetting

    Iberostar replies

    April 12th, 2018

    Dear guest,

    Thank you for taking the time to write about your recent experience at IBEROSTAR Playa Mita.

    We regret you felt the service was not up to our usual standards. Regarding to your comments, we would like to kindly invite you to visit our Kid’s Club where your grandson will be able to find an array of activities especially design for children, nevertheless we truly appreciate your feedback as it help us to identify the areas where we can improve in order to provide and excellent service for our beloved guests.

    We sincerely hope to host you in the future and offer you a more charming experience.

    Sincerely,

    Quality Manager

    IBEROSTAR México

    User rate:
    8

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