Iberostar Tucán

Playa del Carmen - Mexico View map Stays for room/night before from USD 212 from USD 212

Close
Enter a destination or hotel
Optional dates
Rooms 1

Your search will be for adults adults and children children, due to the age range for children at this hotel

Your search will be for rooms rooms, adults adults and children children, due to the age range for children at this hotel

Allocate people to rooms

Room

Remove room
The age range for children may vary from one hotel to another
The age range of children for this hotel is from 0 to 12 years old
Riviera Maya Iberostar Tucan awards and reviews

Reviews

355

  • Erkan Gunvar says:

    June 26th, 2019

    10

    "Very good Hotel, nice Vacation :-)"

    Iberostar replies

    June 28th, 2019

    Dear guest,

    It has been a pleasure to welcome you at Iberostar Tucan & Quetzal on your recent vacation.

    We are pleased to know that you have enjoyed a wonderful stay with us and we hope that our culinary offer, entertainment activities and stunning facilities.

    It will be a pleasure to welcoming you back once again.

    Best regards,

    Quality Manager

    Iberostar Tucan & Quetzal

    User rate:
    10
  • Marsha Rae Jaeger says:

    June 17th, 2019

    10

    "Wonderful resort stay with family"

    We stayed in June of 2019 with our family. Very nice resort. We loved to see the free-roaming animals (not the 2 caged birds though). We were pleased to discover it's an eco-friendly resort. Beautiful big beach with very little seaweed y they did a great job of keeping it cleaned up. Wonderful drinks, beach server Ofelia was lovely, night shows ok, food as good as can be expected for a resort. Rooms very nice y clean. Gorgeous lush grounds. We were very pleased and will definitely return.

    Iberostar replies

    June 19th, 2019

    Dear guest,

    Thank you for enjoying your recent family vacations at Iberostar Tucan & Quetzal; it was an honor to host you.

    We are glad to know that your pleasant stay was surrounded by our unique natural grounds, our wildlife, and our beautiful beach. Your recognition towards our efforts to maintain an eco-friendly environment and to keep our beach free of seaweed are truly appreciated.

    Moreover, we thank you as well for highlighting the attentive service of Ofelia, to whom we will share your words.

    We are already looking forward to welcoming you back in the close future.

    Sincerely,

    Quality Manager

    Iberostar Tucan & Quetzal

    User rate:
    10
  • Marc Carrier says:

    June 2th, 2019

    10

    "Excellent stay!"

    Iberostar replies

    June 5th, 2019

    Dear guest,

    We would like to thank you for having chosen Iberostar Tucan & Quetzal to spend your vacations.

    It is a pleasure to read that you had a wonderful vacation and enjoyed every aspect of your stay with us.

    We are looking forward to hosting you again soon.

    Cordially,

    Quality Manager

    Iberostar Tucan & Quetzal

    User rate:
    10
  • Kathy De Cano says:

    March 8th, 2018

    10

    "Excellent and relaxing"

    It would be nice if the daytime entertainment were not as close to the quieter pools. When they moved to the beach, it was better. The theatre at night is also too close to some of the rooms for those who want to rest early. Otherwise, everything was just perfect. I really enjoyed my stay. The food was phenomenal. Please keep all the fresh vegan options! They were great. The jungle massage and hydrotherapy experiences were over the top. Yudy gave me an amazing massage.

    Iberostar replies

    March 23th, 2018

    Dear guest,

    We would like to thank you for your recent stay at IBEROSTAR Tucan & Quetzal.

    We are happy to read that your experience was a memorable one with our tasty gastronomic offer, the natural layout and the SPA’s wonderful services.

    Your kind feedback will be forwarded to look for improvement and please know that our guests can gladly ask for assistance to continue having a pleasant experience.

    We look forward for the opportunity to welcome you again for another relaxing vacation in the Riviera Maya.

    Cordially,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Donald Peter Maclennan says:

    March 8th, 2018

    10

    "Fantastic"

    Our primary reason for the stay was scuba diving so the resources at the resort were somewhat wasted on us since we were either diving eating or sleeping to get out 9 dives in. We really enjoyed the ECO park in the middle of the resort with the Flamingos, monkeys, Agouti, Tucans, etc., on the site.

    Iberostar replies

    March 23th, 2018

    Dear guest,

    Thank you for having chosen IBEROSTAR Tucan & Quetzal to stay for your recent scuba trip.

    We are happy that your vacation was enjoyable and that the jungle atmosphere and roaming wildlife on our facilities were of your liking.

    We hope to host you again on a close future for another pleasant experience.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Brian Dunsby says:

    January 10th, 2018

    8

    "Nice place when you find it. All inclusive is expensive but great from families with teenagers"

    Our main problem was finding Iberostar TUCAN on arrival in a hire car. Totally inadequate signs on main road 309 and lack of detailed directions on-line. We ended up travelling up and down the 309 betweeen Playacar and Paraiso looking for signs to TUCAN without success so we had to go into Paraiso and ask them for directions but they could not help - IN ENGLISH! They put me through to Tucan where Angel was very helpful - but then the long drive back to Playacar after a long flight was bad

    Iberostar replies

    February 1th, 2018

    Dear guest,

    Thank you for having chosen IBEROSTAR Tucan & Quetzal on your recent visit to Playa del Carmen.

    We are sorry to hear the inconvenience you went through on arriving to our hotel. We will address this information to look for improvement.

    We sincerely hope it did not diminish you from enjoying your stay at our hotel as we hope we have the pleasure of welcoming you again soon.

    Kindly,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Marcel Belisle says:

    December 16th, 2017

    10

    "beautifuel, good,"

    Iberostar replies

    January 8th, 2018

    Dear guest,

    We are happy to read that you had a pleasant time at our resort and we hope to have the pleasure of welcoming you again soon!

    Kindly,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Gonzalo Chavez says:

    October 17th, 2017

    10

    "Beautiful hotel and friendly staff"

    Iberostar replies

    November 24th, 2017

    Dear guest,

    It is great to know that you had a wonderful stay at IBEROSTAR Tucan & Quetzal and we hope we can serve you again in a close future.

    Kindly,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Russell Schwenkler says:

    September 17th, 2017

    10

    "Affordable luxury defined."

    Affordable luxury defined. Tucan is a casual, well appointed resort with many activities and features. The grounds and gardens are beautiful and clean. The "jungle" is a very fun natural feature. Monkeys! Beach is well maintained and has drink service, activities, security and lifeguard. The pool is massive, unique, spotless and beautifully designed. Perfect for families with lots to do for kids.

    Iberostar replies

    October 14th, 2017

    Dear guest,

    Thank you for having recently stayed at IBEROSTAR Tucan & Quetzal.

    It pleases us to read that our natural features, accommodating facilities and variety of activities were a positive remark on your stay and that you enjoyed a pleasant vacation at our hotel.

    We hope to welcome you again in a close future.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • SALVADOR CORONA PADILLA says:

    August 21th, 2017

    8

    "Horrible housekeeping"

    As I mentioned in the TripAdvisor review, we had a horrible experience with our housekeeping. Our room was not cleaned 2 out of 5 nights. We had to call and complain to get the maid to - begrudgingly - come make our room. There seemed to be a larger conflict with the maids. Every person we asked would say that our room was not "theirs" and would blame someone else for not having it made.

    Iberostar replies

    September 13th, 2017

    Dear guest,

    Firstly, we thank you for having recently stayed at IBEROSTAR Tucan & Quetzal.

    We would like to offer our sincere apologies for the inconveniences mentioned. It is our main concern to provide the best quality service for our guests to enjoy their experience and please know that we will forward your comments to the corresponding department for its attention.

    We hope to have another opportunity to prove our true IBEROSTAR service and welcome you again in a close future.

    Attentively,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8

Did you like this hotel?

Save it as a favourite hotel so it is always at hand on My Iberostar

This hotel is one of your favourites!