Iberostar Tucán

Playa del Carmen - Mexico View map Stays for PP/PN before from USD 116 from USD 116

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Reviews

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Reviews

352

  • Donald Peter Maclennan says:

    March 8th, 2018

    10

    "Fantastic"

    Our primary reason for the stay was scuba diving so the resources at the resort were somewhat wasted on us since we were either diving eating or sleeping to get out 9 dives in. We really enjoyed the ECO park in the middle of the resort with the Flamingos, monkeys, Agouti, Tucans, etc., on the site.

    Iberostar replies

    March 23th, 2018

    Dear guest,

    Thank you for having chosen IBEROSTAR Tucan & Quetzal to stay for your recent scuba trip.

    We are happy that your vacation was enjoyable and that the jungle atmosphere and roaming wildlife on our facilities were of your liking.

    We hope to host you again on a close future for another pleasant experience.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Kathy De Cano says:

    March 8th, 2018

    10

    "Excellent and relaxing"

    It would be nice if the daytime entertainment were not as close to the quieter pools. When they moved to the beach, it was better. The theatre at night is also too close to some of the rooms for those who want to rest early. Otherwise, everything was just perfect. I really enjoyed my stay. The food was phenomenal. Please keep all the fresh vegan options! They were great. The jungle massage and hydrotherapy experiences were over the top. Yudy gave me an amazing massage.

    Iberostar replies

    March 23th, 2018

    Dear guest,

    We would like to thank you for your recent stay at IBEROSTAR Tucan & Quetzal.

    We are happy to read that your experience was a memorable one with our tasty gastronomic offer, the natural layout and the SPA’s wonderful services.

    Your kind feedback will be forwarded to look for improvement and please know that our guests can gladly ask for assistance to continue having a pleasant experience.

    We look forward for the opportunity to welcome you again for another relaxing vacation in the Riviera Maya.

    Cordially,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Brian Dunsby says:

    January 10th, 2018

    8

    "Nice place when you find it. All inclusive is expensive but great from families with teenagers"

    Our main problem was finding Iberostar TUCAN on arrival in a hire car. Totally inadequate signs on main road 309 and lack of detailed directions on-line. We ended up travelling up and down the 309 betweeen Playacar and Paraiso looking for signs to TUCAN without success so we had to go into Paraiso and ask them for directions but they could not help - IN ENGLISH! They put me through to Tucan where Angel was very helpful - but then the long drive back to Playacar after a long flight was bad

    Iberostar replies

    February 1th, 2018

    Dear guest,

    Thank you for having chosen IBEROSTAR Tucan & Quetzal on your recent visit to Playa del Carmen.

    We are sorry to hear the inconvenience you went through on arriving to our hotel. We will address this information to look for improvement.

    We sincerely hope it did not diminish you from enjoying your stay at our hotel as we hope we have the pleasure of welcoming you again soon.

    Kindly,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Marcel Belisle says:

    December 16th, 2017

    10

    "beautifuel, good,"

    Iberostar replies

    January 8th, 2018

    Dear guest,

    We are happy to read that you had a pleasant time at our resort and we hope to have the pleasure of welcoming you again soon!

    Kindly,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Gonzalo Chavez says:

    October 17th, 2017

    10

    "Beautiful hotel and friendly staff"

    Iberostar replies

    November 24th, 2017

    Dear guest,

    It is great to know that you had a wonderful stay at IBEROSTAR Tucan & Quetzal and we hope we can serve you again in a close future.

    Kindly,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Russell Schwenkler says:

    September 17th, 2017

    10

    "Affordable luxury defined."

    Affordable luxury defined. Tucan is a casual, well appointed resort with many activities and features. The grounds and gardens are beautiful and clean. The "jungle" is a very fun natural feature. Monkeys! Beach is well maintained and has drink service, activities, security and lifeguard. The pool is massive, unique, spotless and beautifully designed. Perfect for families with lots to do for kids.

    Iberostar replies

    October 14th, 2017

    Dear guest,

    Thank you for having recently stayed at IBEROSTAR Tucan & Quetzal.

    It pleases us to read that our natural features, accommodating facilities and variety of activities were a positive remark on your stay and that you enjoyed a pleasant vacation at our hotel.

    We hope to welcome you again in a close future.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • SALVADOR CORONA PADILLA says:

    August 21th, 2017

    8

    "Horrible housekeeping"

    As I mentioned in the TripAdvisor review, we had a horrible experience with our housekeeping. Our room was not cleaned 2 out of 5 nights. We had to call and complain to get the maid to - begrudgingly - come make our room. There seemed to be a larger conflict with the maids. Every person we asked would say that our room was not "theirs" and would blame someone else for not having it made.

    Iberostar replies

    September 13th, 2017

    Dear guest,

    Firstly, we thank you for having recently stayed at IBEROSTAR Tucan & Quetzal.

    We would like to offer our sincere apologies for the inconveniences mentioned. It is our main concern to provide the best quality service for our guests to enjoy their experience and please know that we will forward your comments to the corresponding department for its attention.

    We hope to have another opportunity to prove our true IBEROSTAR service and welcome you again in a close future.

    Attentively,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Rui Goncalo Ferreira says:

    July 20th, 2017

    8

    "Memorable!"

    We had an enjoyable time at your resort. We just wished we had more access to your specialty restaurants.

    User rate:
    8
  • YVES SCHOLLAERT says:

    April 17th, 2017

    6

    "Good to very good, but I've visited better Iberostar hotels in the Caribbean"

    Please look for a new, more experienced crew who runs the entertainment programs . Maybe a beachbar with caribean music located in the sand would be a nice thing

    User rate:
    6
  • Kenna Gosselin says:

    March 28th, 2017

    10

    "Amazing"

    Iberostar Tucan was such an amazing resort to break out of the Cold Northern Canadian weater during March break! All the animals, Scenery, and amazing staff, make up this great resort which in my opinion can accomidate to Familys, couples, singles, Retired folk, and weddings! As soon as you open your room door its almost like a Little Zoo where kids can be close and safe to the animals and for myself I am quite scared of any animals/ insects (anything that moves) I felt 100% great all around!

    Iberostar replies

    April 6th, 2017

    Dear guest,

     

    We are thankful for your recent stay at IBEROSTAR Tucan & Quetzal.

     

    It is great to know that the amazing tropical grounds and our comfortable and pleasant facilities provided you with an unforgettable experience.

     

    We hope to welcome you again for another wonderful vacation.

     

    Cordially,

     

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10

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