Services at IBEROSTAR Quetzal Hotel



Playa del Carmen, Quintana Roo - Mexico View map



The only thing better than a great vacation is one that’s perfect. The 5-Star, all-inclusive IBEROSTAR Quetzal have on staff a team of professionals dedicated to providing you with all the conveniences and services to ensure a flawless stay.


  • Concierge

    Eager and knowledgeable, ready to help you make the most of your stay.
    Hours: 8:00 AM-11:00 PM.

  • Gratuities & Taxes

    All tips and taxes are included, so there’s nothing to worry about.

  • Room Service

    Enjoy food and drinks without leaving your room
    Hours: 11:00 AM-11:00 PM.

  • Palapas

    A shady spot to take a nap.
    Hours: 24 hours

  • Game Room and Library

    Enjoy a hand of cards or curl up with a good book.
    Hours: 24 hours

  • Cyber Café

    IBEROSTAR Quetzal's portal to all things web-related. 
    Hours: 24 hours a day.  

Services with extra charge

  • Sensations Spa

    Pamper yourself with a full range of spa services including massage, facials and therapies that calm and soothe. Additional charges apply.
    Hours: 8:00 AM-7:00 PM.
    Reservations: Required.

  • Starmarket

    Exclusive Iberostar products are on offer as well as conveniences and sundries. Additional charges apply.
    Hours: 8:00 AM-11:00 PM.

  • Babysitter

    Happy to look after the little ones for you. Additional charges apply.
    Hours: 24 hours a day.
    Reservations: Required.

  • Medical Service

     Better be safe. Additional cost
    Hours: 24 hours a day puf