Iberostar Paraíso Maya

Riviera Maya - Mexico View map Stays for PP/PN before from USD 144 from USD 144

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Reviews

329

  • Dean Filion says:

    January 2th, 2018

    6

    "Our return"

    Food was largely inedible. Steaks were very salty and unedible. Italian restaurant has few Italian dishes. Tomato sauce was glorified ketchup. Tough to get reservations yet restaurants were empty once inside. Buffets often ran out and I repeatedly had to ask for replacements. Asked for early check in but was not honored. Registered on line to avoid check in but had to repeat anyway. Everyone was very nice and attentive and we enjoyed our stay but poor food quality across the board will prevent

    User rate:
    6
  • Rogerio Zeimert says:

    December 24th, 2017

    10

    "Great value on prime location"

    Amazing experience people make the difference! Clean and well entertained. Animated high quality shows and respectful staff.

    User rate:
    10
  • Denis Androsov says:

    November 13th, 2017

    10

    "Excelent !!!!"

    User rate:
    10
  • Marisol Cortes says:

    October 18th, 2017

    6

    "The hotel was beautiful but the staff needs a lot of work."

    The staff need to work on their customer service and be more friendly and helpful.

    Iberostar replies

    November 15th, 2017

    Dear guest,

    We would like to thank you for choosing IBEROSTAR Paraiso Maya to spend your vacation.

    We are really concerned to hear that the service provided by our staff did not meet your expectations. Our main goal is to always provide the best service for our guests and exceed their expectations. We have forwarded your comments to our Chief Concierge who will verify that our staff is correctly following our service standards.

    Hopefully you can give us another opportunity to pamper you and provide you the great service that characterize us.

    Best regards,

    Gerente de Calidad

    IBEROSTAR Mexico

    User rate:
    6
  • Paula Cruz says:

    August 9th, 2017

    8

    "Great"

    My first day experience was horrible due to the A/C of the room and also my wife told me couple times bell boys with poor attitude but overall the facility, food, entertainment exceeds my standards,

    Iberostar replies

    August 31th, 2017

    Dear guest,

    We would like to thank you for choosing our hotel to spend your vacation.

    Thank you for your nice comments about the food and the entertainment team.

    On the other hand we truly appreciate the time you took to share your comments with us. We regret to hear that you had some inconveniences with your air conditioning and with the bell boy service. Before any arrival our maintenance department verifies that everything inside the room is working correctly, we apologize for the mishaps you experienced.

    Regarding your comments, one of our standards is to always provide a courteous and friendly service. Rest assured that we will share your comments with our Front Desk Manager who will directly verify that our bell boy staff is following correctly our standards.

    It will be a great pleasure to welcome you back soon.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • WALTER LEE MOORE says:

    August 2th, 2017

    10

    "Wife's Birthday Celebration"

    The staff were amazing. Orlando that did the breakfast, Iseral at Mexican restaurant, Angel golf cart driver, Nester and Jimenez the Concierge for building 60 were beyond amazing!!!! The bartender that worked at the bar at the swim up pool was a great person and he did an amazing jobs with our drinks. The lady that checked us in was super nice and friendly!!!

    Iberostar replies

    August 31th, 2017

    Dear guest,

    Thank you for sharing your comments about your recent stay at IBEROSTAR Paraiso Maya.

    It is really satisfying to read that our staff made a great job and took care of all your needs. Your comments motivate us to keep doing our best in order to make sure that our guests will have the best vacation experience at our resort.

    We are looking forward to welcoming you back soon.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Ardina Cerra says:

    June 29th, 2017

    10

    "Just what I was expecting and looking forward to."

    I recommend this Hotel for anyone who wants to relax the moment you enter. Plenty to do and to just relax if that is what you want.No hassles or issues with anything.The staff was so friendly and efficient. I was impressed.

    Iberostar replies

    July 22th, 2017

    Dear guest,

    We would like to thank you for sharing your comments about your recent stay at IBEROSTAR Paraiso Maya.

    It is a pleasure to know that you had an awesome vacation with us. We would also want to thank you for your great comments about the friendliness of our staff, we will share your review with our whole team they will feel excited to read them.

    We are looking forward to see you back soon.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Teresa Lynn Morgan says:

    May 16th, 2017

    8

    "Amazing staff!"

    Iberostar replies

    May 23th, 2017

    Dear guest,

    Thank you for choosing our hotel to spend your recent vacation.

    We truly appreciate your great comments and hope to see you back soon.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Sarah Rachel Derby says:

    May 1th, 2017

    6

    "Nice place but it was to much money for not getting to use the things offered at the property."

    The daytime activities seemed awesome but we never got to do any of them because there was always some excuse why we couldn't kayayk or ride bikes or there wasn't even anyone there during open hours. Having to make advance dinner reservations was also annoying and didn't work out for us.

    User rate:
    6
  • Sebastian Fitje says:

    April 16th, 2017

    10

    "Superb, relaxing, very enjoyable"

    The friendly attitude and service level I received this week can not remotely be compared to any of the other Iberostar i have been in. The hotel is great, personally I think that the room for 4 (2 adults and 2 kids) is small and the mattress too soft. Animation team is weak specially in the beach. Food fantastic. Thrifty - used it twice during the week. Lack of car options or no car and the booking process is too slow (30 minutes to book 1 car). If you want more details specify email

    User rate:
    10