Iberostar Paraíso Maya

Riviera Maya - Mexico View map Stays for PP/PN before from USD 111 from USD 111

Close
Enter a destination or hotel
Optional dates
Rooms 1

Tu búsqueda será para adults adultos y children niño/s, debido al rango de edad de los niños para este hotel

Tu búsqueda será para rooms habitaciones, adults adultos y children niño/s, debido al rango de edad de los niños para este hotel

Allocate people to rooms

Room

Remove room
El rango de edad de los niños puede variar según el hotel El rango de edad de los niños para este hotel es de 0 a 12 años

Reviews

Image

User ratings
IBEROSTAR.com

9,0 691 valuations

Reviews

330

  • Dora Luz Pulido says:

    September 4th, 2018

    6

    "It was average, I don't think I would come back."

    I expected more in every area of the hotel resort.

    Iberostar replies

    September 17th, 2018

    Dear guest,

    Let us express our gratitude for vacationing with us on your recent holidays.

    We want to thank you for taking the time to share your personal impressions about our resort. We regret to hear that we did not meet your expectations and we would like to take this opportunity to let you know that our Guest Service staff is always at your service, they will be more than glad to assist our guests in everything they need, into making their stay more enjoyable.

    We truly hope to welcome you once again in the future and have the opportunity to change your perception about our resort by providing you the exceptional service that has always characterized our brand.

    Cordially,

    Quality Manager

    Iberostar Mexico

    User rate:
    6
  • Dean Filion says:

    January 2th, 2018

    6

    "Our return"

    Food was largely inedible. Steaks were very salty and unedible. Italian restaurant has few Italian dishes. Tomato sauce was glorified ketchup. Tough to get reservations yet restaurants were empty once inside. Buffets often ran out and I repeatedly had to ask for replacements. Asked for early check in but was not honored. Registered on line to avoid check in but had to repeat anyway. Everyone was very nice and attentive and we enjoyed our stay but poor food quality across the board will prevent

    User rate:
    6
  • Rogerio Zeimert says:

    December 24th, 2017

    10

    "Great value on prime location"

    Amazing experience people make the difference! Clean and well entertained. Animated high quality shows and respectful staff.

    User rate:
    10
  • Denis Androsov says:

    November 13th, 2017

    10

    "Excelent !!!!"

    User rate:
    10
  • Marisol Cortes says:

    October 18th, 2017

    6

    "The hotel was beautiful but the staff needs a lot of work."

    The staff need to work on their customer service and be more friendly and helpful.

    Iberostar replies

    November 15th, 2017

    Dear guest,

    We would like to thank you for choosing IBEROSTAR Paraiso Maya to spend your vacation.

    We are really concerned to hear that the service provided by our staff did not meet your expectations. Our main goal is to always provide the best service for our guests and exceed their expectations. We have forwarded your comments to our Chief Concierge who will verify that our staff is correctly following our service standards.

    Hopefully you can give us another opportunity to pamper you and provide you the great service that characterize us.

    Best regards,

    Gerente de Calidad

    IBEROSTAR Mexico

    User rate:
    6
  • Paula Cruz says:

    August 9th, 2017

    8

    "Great"

    My first day experience was horrible due to the A/C of the room and also my wife told me couple times bell boys with poor attitude but overall the facility, food, entertainment exceeds my standards,

    Iberostar replies

    August 31th, 2017

    Dear guest,

    We would like to thank you for choosing our hotel to spend your vacation.

    Thank you for your nice comments about the food and the entertainment team.

    On the other hand we truly appreciate the time you took to share your comments with us. We regret to hear that you had some inconveniences with your air conditioning and with the bell boy service. Before any arrival our maintenance department verifies that everything inside the room is working correctly, we apologize for the mishaps you experienced.

    Regarding your comments, one of our standards is to always provide a courteous and friendly service. Rest assured that we will share your comments with our Front Desk Manager who will directly verify that our bell boy staff is following correctly our standards.

    It will be a great pleasure to welcome you back soon.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • WALTER LEE MOORE says:

    August 2th, 2017

    10

    "Wife's Birthday Celebration"

    The staff were amazing. Orlando that did the breakfast, Iseral at Mexican restaurant, Angel golf cart driver, Nester and Jimenez the Concierge for building 60 were beyond amazing!!!! The bartender that worked at the bar at the swim up pool was a great person and he did an amazing jobs with our drinks. The lady that checked us in was super nice and friendly!!!

    Iberostar replies

    August 31th, 2017

    Dear guest,

    Thank you for sharing your comments about your recent stay at IBEROSTAR Paraiso Maya.

    It is really satisfying to read that our staff made a great job and took care of all your needs. Your comments motivate us to keep doing our best in order to make sure that our guests will have the best vacation experience at our resort.

    We are looking forward to welcoming you back soon.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Ardina Cerra says:

    June 29th, 2017

    10

    "Just what I was expecting and looking forward to."

    I recommend this Hotel for anyone who wants to relax the moment you enter. Plenty to do and to just relax if that is what you want.No hassles or issues with anything.The staff was so friendly and efficient. I was impressed.

    Iberostar replies

    July 22th, 2017

    Dear guest,

    We would like to thank you for sharing your comments about your recent stay at IBEROSTAR Paraiso Maya.

    It is a pleasure to know that you had an awesome vacation with us. We would also want to thank you for your great comments about the friendliness of our staff, we will share your review with our whole team they will feel excited to read them.

    We are looking forward to see you back soon.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Teresa Lynn Morgan says:

    May 16th, 2017

    8

    "Amazing staff!"

    Iberostar replies

    May 23th, 2017

    Dear guest,

    Thank you for choosing our hotel to spend your recent vacation.

    We truly appreciate your great comments and hope to see you back soon.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Sarah Rachel Derby says:

    May 1th, 2017

    6

    "Nice place but it was to much money for not getting to use the things offered at the property."

    The daytime activities seemed awesome but we never got to do any of them because there was always some excuse why we couldn't kayayk or ride bikes or there wasn't even anyone there during open hours. Having to make advance dinner reservations was also annoying and didn't work out for us.

    User rate:
    6

Did you like this hotel?

Save it as a favourite hotel so it is always at hand on My Iberostar

This hotel is one of your favourites!