Services at Iberostar Paraíso Maya Hotel

Iberostar Paraíso Maya

Riviera Maya - Mexico View map Stays for PP/PN before from USD 163 from USD 163

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The Iberostar Cozumel Hotel has a dedicated team of professionals ready to provide you with the widest range of conveniences, services and attention to the smallest detail; all to ensure that your stay with us is a magical as Maya Riviera itself.


  • Concierge

    Eager and knowledgeable, ready to help make your stay flawless.
    Hours: 7:00 AM - 11:00 PM.

  • Room Service

    Enjoy food and drink without leaving your room.
    Hours: 24 hours a day.

  • Gratuities, Taxes

    All tips and taxes are included, so there’s nothing to worry about.

  • Palapas

    A shady spot to take a nap.
    Hours: 24 hours a day

  • Pools and Jacuzzi

    Swim, splash, play and enjoy.
    Hours: 8:00 AM - 8:00 PM

  • Towells

    You can never have too many.
    Hours: 8:00 AM - 6:00 PM. 

  • Game Room and Library

    Enjoy a hand of cards or curl up with a good book. Available all day.
    Hours: 10:00 AM - 6:00 PM under staff supervision.

  • Cyber Café

    Iberostar Paraiso Mayas’s portal to all things web-related.
    Hours: 24 hours a day. 

Services with extra charge

  • Sensations Spa

    Pamper yourself with a full range of spa services including massage, facials and therapies that calm and soothe.
    Hours: 8:00 AM-8:00 PM.
    Reservations: Required.

  • Shopping Center

    From souvenirs to sundries and everything in between. Additional fee required.
    Hours: 9:00 AM-9:30 PM.

  • Medical service

    Feel safe and enjoy your vacations Medical services 24 hours. Additional fee required.

    9:00 AM - 2:00 PM

    4:00 PM - 7:00 PM

  • Starmarket

    Exclusive Iberostar products are on offer as well as conveniences and sundries. Additional fee required.
    Hours: 9:00 AM-9:00 PM. 

  • Babysitter

    Happy to look after the little ones for you. Additional charges apply.
    Hours: 24 hours a day
    Reservations: Required.