Iberostar Paraíso Lindo

Riviera Maya - Mexico View map Stays for PP/PN before from USD 95 from USD 95

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Reviews

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User ratings
IBEROSTAR.com

9,0 1051 valuations

Reviews

440

  • Andrew Farnsworth says:

    June 3th, 2018

    6

    "Pretentious and overall not very friendly."

    Staff experience was varied, from rude and miserable to extremely friendly a total contrast to the Grand Bahia we had stayed for the duration of our holiday. As it was a flight delay we have a direct comparison for an honest opinion. Food we found was pretentious, and were felt wanting after the majority of our dining experiences. The dining room to the right in the main buffet having the worst staff we have experienced in Mexico, with the steakhouse being the total opposite.

    Iberostar replies

    June 7th, 2018

    Dear guest,

    Thank you for choosing our resort to host you during your recent vacation at the beautiful Riviera Maya.

    We truly appreciate the time you took to share your sincere opinion about your stay and we are glad to hear that our staff provided you an attentive, especially at the Steak House. On the other hand, we assure you we will give a proper follow-up to your observations, and we apologize if you felt some discrepancies on our service, as friendliness and attentiveness are the main aspects that distinguish our resort.

    It will be an honor to host you once again to pamper you as you deserve.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    6
  • Neil De Lucca says:

    May 22th, 2018

    8

    "resort."

    We thought the lobby concierge could have been more informative about our general stay instead of trying to push us to do the 1.5 hour breakfast presentation. Our building concierge was useless. Our waiter DANIEL at the Mediterranean Restaurant was fantastic. ANGEL in the buffet restaurant was very helpful. We went for a walk to the Maya resort to take a look at the lobby and were rudely treated by a bellman because we were staying at the Lindo. I reported him to the concierge at our

    Iberostar replies

    May 25th, 2018

    Dear guest,

    Thank you for having chosen IBEROSTAR Paraiso Lindo on your recent trip to Mexico.

    One of our main goals is to provide our guests with a pleaseant stay, therefore, we are sure that Daniel and Angel will be more than happy to read that their excellent service contributed to make your stay a memorable experience.

    Furthermore, we would like to mention that the intention of our collegues at The Club is to inform you about the special benefits of our loyalty program, but we would like to apologize if they made you feel uncomfortable while they were inviting you to our presentation.

    We thank you again for making us part of your vacations and we look forward to host you on your next visit to the Mexican Caribbean.

    Sincerely,

    Quality a Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Elwira Piorkowski says:

    May 8th, 2018

    10

    "Best place for a vacation!!"

    The best hotel for a vacation!!! Incredible hotel,food and staff!! Thank you so much!! I will highly recommend!! 👍👍👍

    Iberostar replies

    May 14th, 2018

    Dear guest, 

    We feel elated by reading that you recommend our resort to other travelers due to the incredible time you had on your recent vacation.

    Our entire team will be waiting to welcoming you again with open arms to IBEROSTAR Paraíso Lindo.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Sandra Marie Perreault says:

    May 2th, 2018

    10

    "Great stay!"

    The evening shows were a little late for us with be time change but we really got to enjoy the gym services and loved our stay. Our room had a lot of little things not working. (Outside light, air conditioner, safe, bathroom plug) but they were fixed promptly.

    Iberostar replies

    May 14th, 2018

    Dear guest,

    Thank you for making us part of this unforgettable vacation experience at the Mexican Caribbean.

    We are happy to know that you truly enjoyed our new and well-equipped gym, as well as the rest of your stay with us. Thank you for letting us that our excellent customer service was the key to fix promptly the unexpected inconveniences in your room. 

    It will be wonderful to receive you on your next holidays  at IBEROSTAR Paraíso Lindo. 

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Linh B Le says:

    April 28th, 2018

    8

    "Okay not a great resort"

    Too much of sea weeds on shore and they piles up by the staff without removing them. On our 5th day stayed I brought it to the attention of the security guard, then he talked to his manager and the next day I noticed the sea weeds had been removed. I was so happy about it. The last resort we stayed, Grand Bahia which they have many staffs cleaning and removing the sea weeds on the sea shore daily. Your resort has only 4 or 5 staffs cleaning the sea weeds and pile up & not remove daily.

    Iberostar replies

    July 25th, 2018

    Dear guest,

    Thank you for staying with us at Iberostar Paraiso Lindo.

    As our guests’ satisfaction is our main priority, we regret to read that you could not enjoyed the beach due to the seaweed, allow us to mention that it is caused by a natural phenomenon in the ocean, nonetheless, you can be sure that our team does everything in their hands to keep the beach area as clean as possible for our guests’ enjoyment.

    We hope you can give us another opportunity to welcome you back at any of our Iberostar Hotels & Resorts.

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • MIGUEL PAXI says:

    April 15th, 2018

    8

    "Happy with my experience"

    Again, I love iberostar because the staff is friendly, the entertainment team always approach us to ask us to join in playing volleyball, water polo etc and I really like that. They take time to make you feel happy and entertained. Only one bad experience with a staff member from the Star Market next to the pool. Her name is Maria. Her approach to me was rude and harsh. I did tell her that her behavior was out of line and that I would say something about it.

    Iberostar replies

    April 30th, 2018

    Dear guest,

    Thank you for sharing your comments about your recent stay with us.

    We feel delighted to hear your fabulous words dedicated to our outstanding personnel and it has been a pleasure to pass them along especially to the entertainment staff. They will be happy to know their attentions were the best part of your vacation.

    On the other hand, we would like to inform you that we have forwarded your feedback to the Management of the store, in order to take the necessary corrective actions to avoid this situation from happening in the future.

    We will be waiting to welcoming you on your upcoming holidays.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Hector Manuel Baeza says:

    April 9th, 2018

    10

    "Overall it was a great experience"

    even though, there are signs posted throughout the hotel of unattended things will be removed from beach and pool chairs, people still reserve them with towels and other items, since there is not follow up on the policy posted on signs.

    Iberostar replies

    April 30th, 2018

    Dear guest,

    We want to thank you for visiting our beautiful IBEROSTAR Paraíso Lindo.

    It is exciting to read that your overall experience was enjoyable and we want to express our gratitude for posting your sincere opinion regarding our internal policies. As you kindly mentioned, we have a policy that forbids to reserve the sunbeds and everyday our Security department do their best to verify it is being followed. We will certainly reinforce this policy along with our staff.

    It will be great if you give us another opportunity to delight you with our excellent customer service.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Irene Siegel says:

    March 26th, 2018

    10

    "Exceptionally wonderful week at your most friendly and beautiful hotel."

    Apologies as I do not have the time to write 500 words. I have given all your questions five stars except #4 for value as it is difficult to accurately answer this question. I have not been to that many inclusive hotels to give an honest answer. Know that my family had a wonderful time and would be happy to repeat out experience. Thank you.

    Iberostar replies

    July 25th, 2018

    Dear guest,

    Thank you so much for choosing Iberostar Paraiso Lindo on your family vacations at the beautiful Riviera Maya.

    We are delighted to learn that you and your family had a wonderful stay at our resort, and that you enjoyed our beautiful facilities.

    It will be an honor to welcome you back at any of our Iberostar Hotels & Resorts.

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Pierre Philippe Gosset says:

    March 8th, 2018

    10

    "Good experience with this Hotel"

    Would you like to submit a review to with this survey? This is not English. Should read Wood you like to submit a review to which of these surveys? I must say you have the worst pillows of any hotel we have stayed in, hard, uncomfortable. Your A La Carte restaurants should be first come first served; never any reservations left but if you show up without a reservation, you can get in and 45 minutes later the restaurant is still 60% empty. The grounds are very well maintained. I would go back.

    Iberostar replies

    July 25th, 2018

    Dear guest,

    Thank you for choosing Iberostar Paraiso Lindo on your vacations at the beautiful Riviera Maya.

    We are glad to know that you had a great experience with us and that you enjoyed our beautiful grounds.

    On the other hand, your comments are of great importance for us as they point out on the specific areas where we can improve, thusly, your opinion will be forwarded to our Housekeeping department for a proper follow up.

    Furthermore, we would like to mention that our a la carte restaurant works on a seating schedule in order to provide a fine/personalized dining experience for our guests.

    We will be delighted to welcome you back in the near future.

    Sunny regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Aurelie Texier says:

    February 6th, 2018

    10

    "Wonderful stay!"

    Very nice and clean complex, staff very polite, friendly and respectful. The gym is amazing and the teachers are wonderful and professional. The food is very tasty and good and the restaurants are amazing. The beach is beautiful! The spa is the cherry on the top!

    Iberostar replies

    July 6th, 2018

    Dear guest,

    While extend you warm regards, we would like to thank you for staying with us at Iberostar Paraiso Lindo.

    It is gratifying to read that you were fond of our gym, a la carte restaurants, beautiful facilities, the SPA and the beach.

    We hope to have the honor of welcoming you back once again in a close future.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10

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