Iberostar Selection Paraíso Lindo

Riviera Maya - Mexico View map Stays for room/night before from USD 189 from USD 189

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The age range of children for this hotel is from 0 to 12 years old
Riviera Maya Iberostar Paraiso Lindo awards and reviews

User ratings
IBEROSTAR.com

9,0 1094 valuations

Reviews

443

  • Caroline Hache says:

    April 20th, 2019

    10

    "faboulous"

    At the buffet, thank you at Cassandra, Viktor and Abraham Lopez for the very good service!

    Iberostar replies

    April 23th, 2019

    Dear guest,

    Thank you for staying with us at Iberostar Selection Paraiso Lindo on your recent vacations to the Mexican Caribbean.

    We are glad to learn that the exceptional service of our team, especially of Cassandra, Victor and Abraham left such a good impression on you.

    It is in our hope to serve you again at any of our Iberostar Hotels & Resorts on your next vacations.

    Warm regards,

    Quality Manager

    Iberostar Selection Paraiso Lindo

    User rate:
    10
  • Yvonne Marion Geverink says:

    December 11th, 2018

    10

    "Yes"

    3rd time at this resort and the upgrades made with the Cafe Bar and the Snack Bar at the beach were awesome!

    Iberostar replies

    December 14th, 2018

    Dear guest,

    It was an honor to host you for the third time at Iberostar Paraiso Lindo.

    We could not be happier to hear that the improvements we have made based on our guests' suggestions were of your entire satisfaction, such as our new Star Café near the main lobby and the Coco Snack bar by the beach.

    It is in our hope to welcome you back for the fourth time, to keep pampering you, as you deserve.

    Kindly,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Pierre Bois says:

    November 16th, 2018

    10

    "very happy, beautiful site at Paraiso lindo"

    Iberostar replies

    November 21th, 2018

    Dear guest,

    We would like to thank you for giving us the opportunity to host you on your recent vacation.

    Each and every member of our staff will be glad to know that you enjoyed of a pleasant vacation with us, and it pleases to hear that the beauty of our facilities was the highlight of your stay.

    We will be pleased to welcoming you back at Iberostar Paraiso Lindo in the near future.

    Receive our warmest regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Andrew Farnsworth says:

    June 3th, 2018

    6

    "Pretentious and overall not very friendly."

    Staff experience was varied, from rude and miserable to extremely friendly a total contrast to the Grand Bahia we had stayed for the duration of our holiday. As it was a flight delay we have a direct comparison for an honest opinion. Food we found was pretentious, and were felt wanting after the majority of our dining experiences. The dining room to the right in the main buffet having the worst staff we have experienced in Mexico, with the steakhouse being the total opposite.

    Iberostar replies

    June 7th, 2018

    Dear guest,

    Thank you for choosing our resort to host you during your recent vacation at the beautiful Riviera Maya.

    We truly appreciate the time you took to share your sincere opinion about your stay and we are glad to hear that our staff provided you an attentive, especially at the Steak House. On the other hand, we assure you we will give a proper follow-up to your observations, and we apologize if you felt some discrepancies on our service, as friendliness and attentiveness are the main aspects that distinguish our resort.

    It will be an honor to host you once again to pamper you as you deserve.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    6
  • Neil De Lucca says:

    May 22th, 2018

    8

    "resort."

    We thought the lobby concierge could have been more informative about our general stay instead of trying to push us to do the 1.5 hour breakfast presentation. Our building concierge was useless. Our waiter DANIEL at the Mediterranean Restaurant was fantastic. ANGEL in the buffet restaurant was very helpful. We went for a walk to the Maya resort to take a look at the lobby and were rudely treated by a bellman because we were staying at the Lindo. I reported him to the concierge at our

    Iberostar replies

    May 25th, 2018

    Dear guest,

    Thank you for having chosen IBEROSTAR Paraiso Lindo on your recent trip to Mexico.

    One of our main goals is to provide our guests with a pleaseant stay, therefore, we are sure that Daniel and Angel will be more than happy to read that their excellent service contributed to make your stay a memorable experience.

    Furthermore, we would like to mention that the intention of our collegues at The Club is to inform you about the special benefits of our loyalty program, but we would like to apologize if they made you feel uncomfortable while they were inviting you to our presentation.

    We thank you again for making us part of your vacations and we look forward to host you on your next visit to the Mexican Caribbean.

    Sincerely,

    Quality a Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Elwira Piorkowski says:

    May 8th, 2018

    10

    "Best place for a vacation!!"

    The best hotel for a vacation!!! Incredible hotel,food and staff!! Thank you so much!! I will highly recommend!! 👍👍👍

    Iberostar replies

    May 14th, 2018

    Dear guest, 

    We feel elated by reading that you recommend our resort to other travelers due to the incredible time you had on your recent vacation.

    Our entire team will be waiting to welcoming you again with open arms to IBEROSTAR Paraíso Lindo.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Sandra Marie Perreault says:

    May 2th, 2018

    10

    "Great stay!"

    The evening shows were a little late for us with be time change but we really got to enjoy the gym services and loved our stay. Our room had a lot of little things not working. (Outside light, air conditioner, safe, bathroom plug) but they were fixed promptly.

    Iberostar replies

    May 14th, 2018

    Dear guest,

    Thank you for making us part of this unforgettable vacation experience at the Mexican Caribbean.

    We are happy to know that you truly enjoyed our new and well-equipped gym, as well as the rest of your stay with us. Thank you for letting us that our excellent customer service was the key to fix promptly the unexpected inconveniences in your room. 

    It will be wonderful to receive you on your next holidays  at IBEROSTAR Paraíso Lindo. 

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Linh B Le says:

    April 28th, 2018

    8

    "Okay not a great resort"

    Too much of sea weeds on shore and they piles up by the staff without removing them. On our 5th day stayed I brought it to the attention of the security guard, then he talked to his manager and the next day I noticed the sea weeds had been removed. I was so happy about it. The last resort we stayed, Grand Bahia which they have many staffs cleaning and removing the sea weeds on the sea shore daily. Your resort has only 4 or 5 staffs cleaning the sea weeds and pile up & not remove daily.

    Iberostar replies

    July 25th, 2018

    Dear guest,

    Thank you for staying with us at Iberostar Paraiso Lindo.

    As our guests’ satisfaction is our main priority, we regret to read that you could not enjoyed the beach due to the seaweed, allow us to mention that it is caused by a natural phenomenon in the ocean, nonetheless, you can be sure that our team does everything in their hands to keep the beach area as clean as possible for our guests’ enjoyment.

    We hope you can give us another opportunity to welcome you back at any of our Iberostar Hotels & Resorts.

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • MIGUEL PAXI says:

    April 15th, 2018

    8

    "Happy with my experience"

    Again, I love iberostar because the staff is friendly, the entertainment team always approach us to ask us to join in playing volleyball, water polo etc and I really like that. They take time to make you feel happy and entertained. Only one bad experience with a staff member from the Star Market next to the pool. Her name is Maria. Her approach to me was rude and harsh. I did tell her that her behavior was out of line and that I would say something about it.

    Iberostar replies

    April 30th, 2018

    Dear guest,

    Thank you for sharing your comments about your recent stay with us.

    We feel delighted to hear your fabulous words dedicated to our outstanding personnel and it has been a pleasure to pass them along especially to the entertainment staff. They will be happy to know their attentions were the best part of your vacation.

    On the other hand, we would like to inform you that we have forwarded your feedback to the Management of the store, in order to take the necessary corrective actions to avoid this situation from happening in the future.

    We will be waiting to welcoming you on your upcoming holidays.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Hector Manuel Baeza says:

    April 9th, 2018

    10

    "Overall it was a great experience"

    even though, there are signs posted throughout the hotel of unattended things will be removed from beach and pool chairs, people still reserve them with towels and other items, since there is not follow up on the policy posted on signs.

    Iberostar replies

    April 30th, 2018

    Dear guest,

    We want to thank you for visiting our beautiful IBEROSTAR Paraíso Lindo.

    It is exciting to read that your overall experience was enjoyable and we want to express our gratitude for posting your sincere opinion regarding our internal policies. As you kindly mentioned, we have a policy that forbids to reserve the sunbeds and everyday our Security department do their best to verify it is being followed. We will certainly reinforce this policy along with our staff.

    It will be great if you give us another opportunity to delight you with our excellent customer service.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10

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