Iberostar Paraíso Del Mar

Riviera Maya - Mexico View map Stays for room/night before from USD 161 from USD 161

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The age range of children for this hotel is from 0 to 12 years old
Riviera Maya Iberostar Paraiso Del Mar awards and reviews

User ratings
IBEROSTAR.com

8,8 1074 valuations

Reviews

442

  • Stanley Skiba says:

    June 19th, 2019

    10

    "Yes we would go back"

    Very accommodating. Very friendly of all staff members. Go food & drinks. Sit down restaurants a bit slow on serving food. Waiter was very efficient & accommodating. Buffets were great and good.

    Iberostar replies

    June 20th, 2019

    Dear guest,

    Firstly, we want to thank you for entrusting in Iberostar Paraíso del Mar to host your recent vacation in the beautiful Riviera Maya.

    It is gratifying to read that your experience was wonderful from beginning to end thanks to our great buffets, tasty drinks and especially to the attentive service of our staff who made your stay an unforgettable experience.

    We will be honored to receive you once again!

    Kind regards,

    Quality Manager

    Iberostar Paraiso Del Mar

    User rate:
    10
  • Jacqueline Delvillar says:

    June 18th, 2019

    10

    "Great restaurant, buffet and housekeeping staff!"

    I would have liked a few more choices on the room service menu (maybe some breakfast items). The buffet should not close. The cleaning hour and buffet item change can be blocked off to a certain area to allow guests to have more options. And our front desk check in was extremely long, maybe a half hour.

    Iberostar replies

    June 20th, 2019

    Dear guest,

    First and foremost, we would like to thank you for spending your vacations at Iberostar Paraiso del Mar.

    It is rewarding to know that you have enjoyed our Restaurant venues and that our Housekeeping department did an excellent job keeping our facilities in tip-top conditions for your enjoyment.

    On the other hand, we are disappointed to read that there were some aspects of your stay that did not fulfill your expectations. We thank you for bringing these situations to our attention as we will share them with the areas involved for the improvement of our service.

    We are looking forward to hosting you again.

    Kind regards,

    Quality Manager

    Iberostar Paraiso Del Mar

    User rate:
    10
  • Rina Shochat says:

    June 4th, 2019

    10

    "Excellent stay"

    We enjoyed very much our stay at your resort. Great experience and great time. Will definitely come back and would recommend to others. Most interactions with personal I had with golf cars drivers, and they all were very friendly and awesome guys. We enjoyed beautiful resort and amount of animals and peacocks, and other birds was like I never saw before. Beautiful!

    Iberostar replies

    June 7th, 2019

    Dear guest,

    Firstly, we would like to thank you for having chosen Iberostar Paraiso del Mar on your recent trip to the Mexican Caribbean.

    It is rewarding to know that you and your family enjoyed the beauty of our natural landscapes, and of the attentiveness of our team. Our guests’ satisfaction is our main goal and reviews like yours encourage our staff to keep doing the outstanding job they do every day.

    We will be more than happy to welcome you back and offer you once again, a memorable experience.  

    Best regards,

    Quality Manager

    Iberostar Paraiso Del Mar

    User rate:
    10
  • Marcoux Wildy says:

    April 4th, 2019

    10

    "Good"

    Very satisfy

    Iberostar replies

    April 8th, 2019

    Dear guest,

    Thank you for taking the time to share your comments about your experience at Iberostar Paraiso del Mar.

    It pleases us to read that you spent a great stay and that we exceeded your expectations through our beautiful facilities, excellent gastronomic offer and the friendliness of our team.

    We look forward to welcoming you back once again!

    Sincerely,

    Quality Manager

    Iberostar Paraiso del Mar

    User rate:
    10
  • Alain Blanchette says:

    March 30th, 2019

    8

    "Good stay but not wow and isn't enough to go again apart for a deal price style last minute trip."

    Need more details and variety from day to day at the buffet. Always the same buffet every day for 7 days. No special each day. We also only could have 2 of 3 specialty restaurant reservation because no place or 21h00 too late. Many restaurant closed (Rock cafe, pool area). Chairs and other beds always reserved but nobody there for almost all days long it's frustrating and non adequate. Could be a very good choice of hotel if a little bit more attention to these comments.

    Iberostar replies

    April 2th, 2019

    Dear guest,

    On behalf of our general Management, we would like to extend our gratitude for sharing your vacation experience with us.

    We truly regret to read that some aspects of your stay did not live up to your expectations, however, we thank you bringing your comments to our attention.

    Our guests’ satisfaction is priority to us, and we assure you we will share your comments with the department involved.  

    We truly hope you can give us another opportunity to serve you again.

    Kind regards,

    Quality Manager

    Iberostar Paraiso Del Mar

    User rate:
    8
  • James Blake Hardy says:

    March 13th, 2019

    10

    "My only negative comment is that people were rude and cutting lines at the buffet."

    We will definitely return to this resort! Perhaps we will bring the grandchildren next time as your staff were great with kids and they always seem busy with activities. The activities staff were great! Lucas, Sexy Mama, Lolli, Carlos and Crazy Lady and rest of the staff were all wonderful at their jobs and made it easy to participate. It was nice a nice touch that the staff would sometimes eat with the guests. Loved the setting of the resort and the diversity of things to see and do.

    Iberostar replies

    March 15th, 2019

    Dear guest,

    First and foremost, we would like to thank you for choosing Iberostar Paraiso del Mar to spend your vacations at the beautiful Mexican Caribbean.

    It pleases us to read that the highlights of your stay with us were our array of entertainment, the beautiful views and the excellent service of our staff.

    Likewise, you can be sure that we will congratulate the members of our staff you kindly mentioned for making your stay a memorable experience.

    Thank you for your preference, we are looking forward to host you in the close future!

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • John Harold Bates says:

    December 31th, 2018

    10

    "Wonderful stay; thank you so much!"

    Iberostar replies

    January 3th, 2019

    Dear guest,

    Thank you for giving us the honor of hosting you at Iberostar Paraiso del Mar.

    It is a pleasure to know that your stay has been to your liking thanks to the wonderful service received from our staff and our beautiful facilities. There are no words to describe how gratifying it is to read that you enjoyed your stay so much and that we exceeded your expectations.

    We look forward to welcoming you back and provide you with another unforgettable vacation.

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Carlos Pedroza says:

    September 7th, 2018

    10

    "Awesome experience"

    I will highly recommend iberostar resort to all my friends and family members

    Iberostar replies

    September 12th, 2018

    Dear guest,

    First and foremost, we thank you for choosing us to be part of your recent vacations in the Riviera Maya.

    We sincerely hope you have had a memorable experience enjoying our gastronomic venues, beautiful facilities as well as with our fantastic entertainment activities and nightly shows.

    Thank you for recommending us; it will be a pleasure to welcome you back at Iberostar Paraiso del Mar.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Josefina Taveras says:

    September 5th, 2018

    10

    "Had a great time with my family."

    Iberostar replies

    September 10th, 2018

    Dear guest,

    We thank you for choosing Iberostar Paraiso del Mar to spend your family vacations.

    It pleases us to read that you and your family had a wonderful time enjoying our entertainment activities, our beautiful facilities, and our gastronomic venues.

    We will be delighted to host you again in the near future.

    Friendly regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Erwin Avila Osorio says:

    August 23th, 2018

    10

    "Perfect vacation!!"

    We stayed at the Paraiso Beach for 5 days and it was a wonderful experience, from the moment we arrived to the day we left we felt welcomed and were treated with such delight. The staff are awesome, I cannot say enough about how friendly, respectful, and attentive the staff was at all times. We will definitely consider going back to this resort, or any if the Iberostar chains in the future. And definetly to Riviera Maya or Cancun.

    Iberostar replies

    August 28th, 2018

    Dear guest,

    We would like to thank you for choosing Iberostar Paraiso del Mar to spend your recent vacations.

    It is rewarding to read that your experience with us was incredible and the outstanding service from our staff made your stay more enjoyable, comments like yours encourage us to keep providing and excellent service.

    Furthermore, we are honored to hear that you are considering visit us again, we will be delighted to welcome you back!

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10

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