Iberostar Paraíso Del Mar

Riviera Maya - Mexico View map Stays for PP/PN before from USD 83 from USD 83

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El rango de edad de los niños puede variar según el hotel El rango de edad de los niños para este hotel es de 0 a 12 años

Reviews

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User ratings
IBEROSTAR.com

8,8 1018 valuations

Reviews

435

  • Carlos Pedroza says:

    September 7th, 2018

    10

    "Awesome experience"

    I will highly recommend iberostar resort to all my friends and family members

    Iberostar replies

    September 12th, 2018

    Dear guest,

    First and foremost, we thank you for choosing us to be part of your recent vacations in the Riviera Maya.

    We sincerely hope you have had a memorable experience enjoying our gastronomic venues, beautiful facilities as well as with our fantastic entertainment activities and nightly shows.

    Thank you for recommending us; it will be a pleasure to welcome you back at Iberostar Paraiso del Mar.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Josefina Taveras says:

    September 5th, 2018

    10

    "Had a great time with my family."

    Iberostar replies

    September 10th, 2018

    Dear guest,

    We thank you for choosing Iberostar Paraiso del Mar to spend your family vacations.

    It pleases us to read that you and your family had a wonderful time enjoying our entertainment activities, our beautiful facilities, and our gastronomic venues.

    We will be delighted to host you again in the near future.

    Friendly regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Erwin Avila Osorio says:

    August 23th, 2018

    10

    "Perfect vacation!!"

    We stayed at the Paraiso Beach for 5 days and it was a wonderful experience, from the moment we arrived to the day we left we felt welcomed and were treated with such delight. The staff are awesome, I cannot say enough about how friendly, respectful, and attentive the staff was at all times. We will definitely consider going back to this resort, or any if the Iberostar chains in the future. And definetly to Riviera Maya or Cancun.

    Iberostar replies

    August 28th, 2018

    Dear guest,

    We would like to thank you for choosing Iberostar Paraiso del Mar to spend your recent vacations.

    It is rewarding to read that your experience with us was incredible and the outstanding service from our staff made your stay more enjoyable, comments like yours encourage us to keep providing and excellent service.

    Furthermore, we are honored to hear that you are considering visit us again, we will be delighted to welcome you back!

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Sonia Liliana Morales Morales says:

    May 10th, 2018

    10

    "excellent"

    I loved to stay at Iberostar Hotels. Personal are very friendly, the recreation team are spectacular, the attention of the personal superb, I was very happy and I hope to come back very soon. Love the cleanliness of the bedroom and bathroom and the installations in general, beautiful.

    Iberostar replies

    May 18th, 2018

    Dear guest,

    On behalf of the team and Management of IBEROSTAR Paraiso del Mar, we would like to thank you for your staying at our resort and for sharing your opinion with us.

    It is delighting for us to know that you loved your stay with us thanks to our beautiful facilities, the friendliness of our team, and the spark of our Star Friends.

    We hope to have the pleasure of welcoming you once again in the near.

    Sunny regards,

    Quality Manager

    IBEROSTAR Mexico

     

    User rate:
    10
  • Mikhail Grodzhinskiy says:

    May 1th, 2018

    10

    "Very good"

    Had a very good vacation

    Iberostar replies

    May 22th, 2018

    Dear guest,

    While extending you warm regards, we would like to thank you for having chosen IBEROSTAR Paraiso del Mar as your holiday destination.

    It is gratifying to know that you had a great time at our resort and we hope that you had enjoyed all aspects of your stay. 

    It will be a pleasure to welcome you back once again in the near future.

    Sunny regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • KRISTIAN MARTIN says:

    April 20th, 2018

    8

    "Nice place, too much pressure to attend "time share like" meeting. Concierge was not very helpful."

    We were travelling with another couple. We both had done an early check in on the Iberostar website. When we arrived at the front desk, the staff had no information that we had requested an early check in, so one of the rooms was not ready. We then went to speak to the concierge and asked for some token gesture to compensate us for our trouble; we asked for one extra booking at one of the à la carte restaurants. The concierge, Jorge, said he would help us, but did not.

    Iberostar replies

    April 27th, 2018

    Dear guest,

    We would like to thank you for choosing our resort on your recent vacations at the beautiful Riviera Maya.

    It pleases us to know that our beautiful facilities were of your liking, on the other hand, we regret to read the inconveniences you experienced during your stay, and

    we would like to apologize for the setback caused by the misinformation regarding to your early check in.

    We hope you can stay with us once again so we can have another opportunity to impress you through an excellent service.

    Sunny regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Wynona Catherine Packard says:

    April 19th, 2018

    10

    "Yes"

    Excellent resort, exceptional attention to detail, best entertainment staff. Loved the tropical setting with a variety of animals and birds!

    Iberostar replies

    April 27th, 2018

    Dear guest,

    Thank you so much for having chosen IBEROSTAR Paraiso del Mar on your recent vacation to the beautiful Riviera Maya.

    We feel honored by reading your review and knowing that you enjoyed our beautiful facilities, our exotic flora and fauna, and above all the attentive service of our staff. Rest assured we will share your kind words with our team to encourage them to keep doing the excellent job they do every day.

    It will be our pleasure to host you once again in your upcoming vacations.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Lori Doyle says:

    March 10th, 2018

    10

    "Does this mean overall experience ? If so, it was very good."

    This hotel is well maintained, clean and staff is friendly. It would be nice if there was a small band for dancing before entertainment starts (like one at iberostar in Dominican. We also had minimal shower pressure but was okay. We enjoyed the walk through the treed walkway.

    Iberostar replies

    March 30th, 2018

    Dear guest,

    We would like to take this opportunity to thank you for choosing IBEROSTAR Paraiso del
    Mar on your recent vacations.

    It is gratifying to read that you had a great experience at our resort due to our stunning
    facilities, and our attentive staff. Furthermore, we appreciate your kind suggestions about
    adding a band before our entertainment shows.

    We are looking forward to welcome you back at any of our locations.

    Kindest regards,

    Quality Manager
    IBEROSTAR Mexico

    User rate:
    10
  • Dianne Aasen says:

    February 19th, 2018

    6

    "We have always loved the Iberostar! Will definitely return again!"

    This resort does not cater to Canadians. Unable to get spiced rum or Clamato juice to make caesars, not bloody Mary’s, We have stayed at this property as well as the maya 10 times. We were told we should have been offered an upgrade which we did not even get asked. We were also supposed to get a bottle of wine or champagne which we never seen either. We were with another couple who were asked about the vacation club but once they told the conseige no we were treated different.

    Iberostar replies

    February 28th, 2018

    Dear guest,

    Thank you for staying at our resort and for taking the time to share your opinion with us.

    We regret to read that we were not able to fully met your expectations during your last visit to our resort, but we would like to let you know that we truly value our repeat guests like yourself and we are saddened to read that you did not experienced the quality of the service that characterizes our brand and we want to formally apologize for this situation.

    It is in our hope to have the pleasure of welcoming you back and recover your trust towards our brand.

    Regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    6
  • Winnie Ky says:

    January 24th, 2018

    10

    "The best experience ever for a holiday! Incredible food at the buffet(s)!"

    The Chefs (Marcos U, Sandra, Margaritta) at the dinning room for the buffets were absolutely wonderful! They made our experience (my husband and I) the most memorable holiday experience we have ever had. Such heartfelt warmth, genuine interest to get to know us, and attention to our needs... we were most impressed and deeply touched. The servers were amazing too; always going the extra mile to make us comfortable and relaxed. Thumbs up to this whole team!!

    Iberostar replies

    February 19th, 2018

    Dear guest,

    We would like to thank you for choosing IBEROSTAR Paraíso del Mar at the beautiful Riviera Maya.

    It is wonderful to know you had a terrific stay with us thanks to the food and professionalism of our colleagues Marcos, Sandra and Margarita. We assure that they will be touched by your comments that with any doubt will motivate them to keep doing their best. We really appreciate your great comments.

    We sincerely look forward to host you once again and offer you another memorable experience.

    Kindest regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10

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