Iberostar Paraíso Beach

Riviera Maya - Mexico View map Stays for room/night before from USD 161 from USD 161

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The age range of children for this hotel is from 0 to 12 years old
Riviera Maya Iberostar Paraiso Beach awards and reviews

User ratings
IBEROSTAR.com

8,9 1409 valuations

Reviews

486

  • Marco Antonio Contreras says:

    June 6th, 2019

    10

    "Everything satisfied"

    Iberostar replies

    June 7th, 2019

    Dear guest,

    Thank you so much for staying with us at Iberostar Paraiso Beach.

    It is an honor to know that you had a great time at our beautiful resort and that we were able to meet your expectations. Comments like yours are a source of great motivation for us, as we see our hard work reflected in your satisfaction.

    We are looking forward to welcoming you back soon!

    Kind regards,

    Quality Manager

    Iberostar Paraiso Beach

    User rate:
    10
  • Sheryl Ann Mejia says:

    June 5th, 2019

    10

    "Awesome first time experience"

    Iberostar replies

    June 7th, 2019

    Dear guest,

    Thank you for choosing Iberostar Paraiso Beach for the very first time!

    It is a pleasure to read that we were able to make your stay outstanding; furthermore, we hope that you have enjoyed the entertainment activities, the tasty gastronomic offer as much as the breathtaking views of the Caribbean Sea.

    We look forward to hosting you again in the near future.

    Best regards,

    Quality Manager

    Iberostar Paraiso Beach 

    User rate:
    10
  • Lina Nudelman says:

    June 4th, 2019

    10

    "Very comfortable stay"

    Iberostar replies

    June 7th, 2019

    Dear guest,

    Thank you for giving us the opportunity to host you at Iberostar Paraiso Beach on your recent vacations.

    It pleases us to read that you had a relaxing stay at our resort and we hope that you have enjoyed our different entertainment activities, gastronomic venues, stunning pools, and attentive service.

    We are looking forward to welcoming you again!

    Sunny regards,

    Quality Manager

    Iberostar Paraiso Beach

    User rate:
    10
  • Valentin Alexandrov Georgiev says:

    April 9th, 2019

    8

    "Nice but needs few touch ups"

    The hotel is nice, good amenities and beach. Overall we liked it. We have only few complaints . A lot of mosquitoes, didn't see any treatment during the stay. Very noisy AC in the rooms. I had booked 2 rooms for the whole family and at first they tried to separate us on different floors so we can upgrade to the more expensive hotel. Once we firmed the tone suddenly there were rooms next to each other .

    Iberostar replies

    April 12th, 2019

    Dear guest,

    Thank you so much for choosing to stay at Iberostar Paraiso Beach and for taking the time to share your experiences with us.

    We are glad to read that our stunning facilities and beautiful surroundings were of your liking, we also thank you for highlighting the incredible amenities we have throughout the resort.

    On the other hand, we are saddened to read that there were some aspects of your stay that did not meet your expectations, and we apologize for any inconvenience during your experience.

    We hope to have the opportunity to host you again in the close future to recover your trust towards our brand.

    Best regards,

    Quality Manager     

    Iberostar Paraiso Beach

    User rate:
    8
  • Justin Inoue says:

    March 21th, 2019

    8

    "Nice resort"

    Overall good experience. Please see suggested improvements below. I would come back and recommend to others.

    Iberostar replies

    March 22th, 2019

     

    Dear guest,

    Thank you so much for sharing a review of your stay with us at Iberostar Paraiso Beach.

    We believe that our guests’ opinions are an invaluable tool for our everyday improvements; as they help us have a wider perspective and detect the areas where we need to improve our service. Thusly we assure you that we will forward your comments to the areas involved for a proper follow-up.

    It will be an honor to welcome you once again!

    Sincerely,

    Quality Manager

    Iberostar Paraiso Beach

    User rate:
    8
  • Joy Lee Burns says:

    March 4th, 2019

    10

    "She is AMAZING!!!!!!!! Thank You Ijtai!"

    You have a staff member by the name of Ijtai and she works in the lobby at Paraiso Del Mar in Mexico. She saved our trip from becoming a disaster. She is an outstanding caring and efficient employee. I hope she gets recognized. My husband left a bag on the transfer bus and it was totally our fault. Within mins she contacted WestJet, then contacted Best Day Travel, then contacted our transfer driver and she was able to get our bag back within 15 mins which had very important medications in it.

    Iberostar replies

    March 6th, 2019

    Dear guest,

    Thank you so much for having chosen Iberostar Paraiso Beach on your recent vacation to the beautiful Riviera Maya. 

    We are glad to read about the outstanding service from Ijtai. We have shared with her your kind compliments, and we are sure she will be delighted by your recognition. Your comments truly encourage us to keep working hard towards our guests’ satisfaction.

    It will be a pleasure to host you once again on your upcoming vacations.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Steve Joseph Johnny Franck says:

    February 28th, 2019

    8

    "Good"

    Was a good vacation but we didn’t get the room we wanted. We had booked a junior suite with a king size bed and we got a junior suite with 2 double bed.

    Iberostar replies

    March 1th, 2019

    Dear guest,

    First and foremost, thank you for visiting us and for taking the time to express your opinion about our resort. 

    We hope you have enjoyed the stunning views and our excellent gastronomic options as well as our amazing nightly shows.

    Allow us to mention that some room requests are subject to availability upon arrival, however, we do our utmost to honor all room requests. Likewise, we offer you a sincere apology if on this occasion we did not meet your expectations, nonetheless, you can be sure that we have addressed your comments with the corresponding department for their review.

    We hope you can give us another opportunity to amend your opinion about our resort.

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • Marc Joseph Mailloux says:

    October 17th, 2018

    6

    "taking cold shower every day was not a pleasant experience"

    We didn't have any hot water in the shower. We have asked several time to have this problem fixed but nobody did it.

    Iberostar replies

    October 19th, 2018

    Dear guest,

    Thank you for spending your recent vacations in Iberostar Paraiso Beach, we hope that you had enjoyed your visit to Mexico.

    On behalf of our Management we offer you an apology for the inconvenience you had with the shower, please know that your feedback is of great importance for us, in order to identify the areas where we can improve. We assure you that we will immediately forward your comments to our Maintenance department for a proper follow up.

    We hope you can give us another opportunity to host you and show you our commitment with our guests’ satisfaction.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    6
  • Shonda Barber says:

    August 15th, 2018

    10

    "great"

    Wonderful resort! We had a great time. The entertainment staff was amazing and friendly. Concierge staff were wonderful and very helpful as well.

    Iberostar replies

    August 17th, 2018

    Dear guest,

    We are grateful that you have chosen Iberostar Paraiso Beach as your holiday destination.

    It pleases us to read that our entertainment team made your stay more enjoyable and that our concierges took care of your every need, we are glad that you personally corroborated that our guests’ satisfaction is our main priority.

    We are looking forward for your next visit!

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • CHRISTIAN CHORNEY says:

    April 7th, 2018

    6

    "4 nights"

    need to get up at 6am for a pool chair is ridicules! maybe have someone seating people as they come? alacarte is silly might as well open up and take them as they come. your upper management should be required to stay at hotel excellence, Fairmont mayakoba, dreams cancun to see how a resort should be run.

    Iberostar replies

    April 17th, 2018

    Dear guest,

    We thank you for staying at IBEROSTAR Paraiso Beach o your most recent vacations.

    Allow us to mention that our resort has a policy that forbids to reserve the sunbeds, in case somebody reserves them for more than one hour without using them, our Security staff will kindly remove the towels and personal belongings so other guests can enjoy of a relaxing time on the shade near the pool area. We assure you we will reinforce our procedure along with our Security staff and we apologize if this meant an inconvenience for you.

    We hope to have the opportunity to welcome you once again.

    Cordially,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    6

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