CHRISTIAN CHORNEY says:
April 7th, 2018
need to get up at 6am for a pool chair is ridicules! maybe have someone seating people as they come? alacarte is silly might as well open up and take them as they come. your upper management should be required to stay at hotel excellence, Fairmont mayakoba, dreams cancun to see how a resort should be run.
April 17th, 2018
We thank you for staying at IBEROSTAR Paraiso Beach o your most recent vacations.
Allow us to mention that our resort has a policy that forbids to reserve the sunbeds, in case somebody reserves them for more than one hour without using them, our Security staff will kindly remove the towels and personal belongings so other guests can enjoy of a relaxing time on the shade near the pool area. We assure you we will reinforce our procedure along with our Security staff and we apologize if this meant an inconvenience for you.
We hope to have the opportunity to welcome you once again.
Linda Gleeson says:
February 6th, 2018
Two things. We called because our tv remote wasn't working and no one checked it out. Also the peacocks were on our balcony and the floor was dirty all the time. We couldn't enjoy the last minutes of sun on our balcony. Next time I would ask to have another unit, not in the 39XX, but the 38XX or the 40XX seemed better.
February 28th, 2018
We would like to thank you for choosing our resort on your recent vacations.
It is disappointing to read the mishaps you experienced during your stay and we would like to apologize for the discomfort that these situations caused you.
We hope you can give us a new opportunity to be your hosts once again on your next visit to the beautiful Riviera Maya.
Jenny Maria Fitzgerald says:
February 3th, 2018
"Lovely experience. would like to return."
http://guestsatisfaction.iberostar.com/resource/1418649011000/Radio_Seleccionado This was a very well maintained beautiful Hotel. All staff very friendly and go out of there way to please. The grounds were kept very well and I loved the small touches of Flamingos. swans ,coatis, and peacocks. The pool was a little cold probably due to the weather.
Norbert Simon Fischer says:
January 26th, 2018
February 19th, 2018
On behalf of IBEROSTAR Paraíso Beach we would like to thank you for choosing our hotel for your recent vacation in Mexico.
We are glad to know your stay was a memorable one and that you have a wonderful time with us.
Thank you for your preference, we are looking forward to hear from you soon!
Dante Aguayo says:
September 4th, 2017
"Great family time but hotel needs to improve"
Staff is great but the are thing that scape from their hands... clean lady was great but the room was with not enough plugs for all devices and not dresser in room.. We had to keep clothes in shelves and not enough for 4 of us. Power were off two days for 20m. Quality meat at steak rest is really poor, had to leave and go to buffet. Toilet was stuck and we call 3 times until someone came. Room service food was just ok but they sent food and no fork or spoon, literally spread butter with my finge
September 15th, 2017
We appreciate you choose our Hotel on your recent vacation.
It is fulfilling to know that our staff provided you with an excellent service during your vacation. It is part of our philosophy to provide our guests the best service, so we are glad to know we accomplished this.
It is important to mention that we are an Eco-Friendly hotel which means that we have strict policies about environmental measures, one of them it is the number of plugs in our rooms. Relating to the power off issue, let us inform you that it was an issue because of the Electricity Company and unfortunately we cannot do anything about it. In relation to the issue you have got in the toilet, food and Room Service we will let know to the related areas in order to work on it.
We hope you give us another opportunity to provide an excellence service on your next stay.
Carlos Ortiz says:
August 30th, 2017
"Eat,had fun and still talking about it."
Keep up the good work. Thank you
Anna Eichen says:
July 24th, 2017
"beautiful location, loved the beach , and the pool.. my family was altogether so that in itself was"
we were disappointed with our stay this time, the confusion with reservations for dinner and attire ..you got a different answer from anyone you asked..
Tiffany Clark says:
June 12th, 2017
"As a travel agent, I will not be recommending this hotel to my clients."
William Carlton Clough says:
April 28th, 2017
Very nice place. Beautiful grounds. Food was very good. Staff was excellent and friendly.
susan catto says:
April 12th, 2017
"The "star friends" were the highlight of our trip."
We travelled with our teens and felt the "star friends" were an important ,vital part of their experience and enjoyment. The entertainment team were excellent and welcomed all to participate and enjoy the activities. I would of liked for my kids to be able to go to the disco at the adult times since the open times for teens seemed to attract young toddler and elementary age children. I also would have enjoyed more "craft " activities (cooking ,tie dying etc ) bike rentals would be great.