Iberostar Paraíso Beach

Riviera Maya - Mexico View map Stays for PP/PN before from USD 211 from USD 211

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The age range of children for this hotel is from 0 to 12 years old
Riviera Maya Iberostar Paraiso Beach awards and reviews

User ratings
IBEROSTAR.com

8,9 1386 valuations

Reviews

482

  • Justin Inoue says:

    March 21th, 2019

    8

    "Nice resort"

    Overall good experience. Please see suggested improvements below. I would come back and recommend to others.

    Iberostar replies

    March 22th, 2019

     

    Dear guest,

    Thank you so much for sharing a review of your stay with us at Iberostar Paraiso Beach.

    We believe that our guests’ opinions are an invaluable tool for our everyday improvements; as they help us have a wider perspective and detect the areas where we need to improve our service. Thusly we assure you that we will forward your comments to the areas involved for a proper follow-up.

    It will be an honor to welcome you once again!

    Sincerely,

    Quality Manager

    Iberostar Paraiso Beach

    User rate:
    8
  • Joy Lee Burns says:

    March 4th, 2019

    10

    "She is AMAZING!!!!!!!! Thank You Ijtai!"

    You have a staff member by the name of Ijtai and she works in the lobby at Paraiso Del Mar in Mexico. She saved our trip from becoming a disaster. She is an outstanding caring and efficient employee. I hope she gets recognized. My husband left a bag on the transfer bus and it was totally our fault. Within mins she contacted WestJet, then contacted Best Day Travel, then contacted our transfer driver and she was able to get our bag back within 15 mins which had very important medications in it.

    Iberostar replies

    March 6th, 2019

    Dear guest,

    Thank you so much for having chosen Iberostar Paraiso Beach on your recent vacation to the beautiful Riviera Maya. 

    We are glad to read about the outstanding service from Ijtai. We have shared with her your kind compliments, and we are sure she will be delighted by your recognition. Your comments truly encourage us to keep working hard towards our guests’ satisfaction.

    It will be a pleasure to host you once again on your upcoming vacations.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Steve Joseph Johnny Franck says:

    February 28th, 2019

    8

    "Good"

    Was a good vacation but we didn’t get the room we wanted. We had booked a junior suite with a king size bed and we got a junior suite with 2 double bed.

    Iberostar replies

    March 1th, 2019

    Dear guest,

    First and foremost, thank you for visiting us and for taking the time to express your opinion about our resort. 

    We hope you have enjoyed the stunning views and our excellent gastronomic options as well as our amazing nightly shows.

    Allow us to mention that some room requests are subject to availability upon arrival, however, we do our utmost to honor all room requests. Likewise, we offer you a sincere apology if on this occasion we did not meet your expectations, nonetheless, you can be sure that we have addressed your comments with the corresponding department for their review.

    We hope you can give us another opportunity to amend your opinion about our resort.

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • Marc Joseph Mailloux says:

    October 17th, 2018

    6

    "taking cold shower every day was not a pleasant experience"

    We didn't have any hot water in the shower. We have asked several time to have this problem fixed but nobody did it.

    Iberostar replies

    October 19th, 2018

    Dear guest,

    Thank you for spending your recent vacations in Iberostar Paraiso Beach, we hope that you had enjoyed your visit to Mexico.

    On behalf of our Management we offer you an apology for the inconvenience you had with the shower, please know that your feedback is of great importance for us, in order to identify the areas where we can improve. We assure you that we will immediately forward your comments to our Maintenance department for a proper follow up.

    We hope you can give us another opportunity to host you and show you our commitment with our guests’ satisfaction.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    6
  • Shonda Barber says:

    August 15th, 2018

    10

    "great"

    Wonderful resort! We had a great time. The entertainment staff was amazing and friendly. Concierge staff were wonderful and very helpful as well.

    Iberostar replies

    August 17th, 2018

    Dear guest,

    We are grateful that you have chosen Iberostar Paraiso Beach as your holiday destination.

    It pleases us to read that our entertainment team made your stay more enjoyable and that our concierges took care of your every need, we are glad that you personally corroborated that our guests’ satisfaction is our main priority.

    We are looking forward for your next visit!

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • CHRISTIAN CHORNEY says:

    April 7th, 2018

    6

    "4 nights"

    need to get up at 6am for a pool chair is ridicules! maybe have someone seating people as they come? alacarte is silly might as well open up and take them as they come. your upper management should be required to stay at hotel excellence, Fairmont mayakoba, dreams cancun to see how a resort should be run.

    Iberostar replies

    April 17th, 2018

    Dear guest,

    We thank you for staying at IBEROSTAR Paraiso Beach o your most recent vacations.

    Allow us to mention that our resort has a policy that forbids to reserve the sunbeds, in case somebody reserves them for more than one hour without using them, our Security staff will kindly remove the towels and personal belongings so other guests can enjoy of a relaxing time on the shade near the pool area. We assure you we will reinforce our procedure along with our Security staff and we apologize if this meant an inconvenience for you.

    We hope to have the opportunity to welcome you once again.

    Cordially,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    6
  • Linda Gleeson says:

    February 6th, 2018

    10

    "Very good"

    Two things. We called because our tv remote wasn't working and no one checked it out. Also the peacocks were on our balcony and the floor was dirty all the time. We couldn't enjoy the last minutes of sun on our balcony. Next time I would ask to have another unit, not in the 39XX, but the 38XX or the 40XX seemed better.

    Iberostar replies

    February 28th, 2018

    Dear guest,

    We would like to thank you for choosing our resort on your recent vacations.

    It is disappointing to read the mishaps you experienced during your stay and we would like to apologize for the discomfort that these situations caused you.

    We hope you can give us a new opportunity to be your hosts once again on your next visit to the beautiful Riviera Maya.

    Kind regards,

    Quality Manager

    IBEROSTAR México

    User rate:
    10
  • Jenny Maria Fitzgerald says:

    February 3th, 2018

    10

    "Lovely experience. would like to return."

    http://guestsatisfaction.iberostar.com/resource/1418649011000/Radio_Seleccionado This was a very well maintained beautiful Hotel. All staff very friendly and go out of there way to please. The grounds were kept very well and I loved the small touches of Flamingos. swans ,coatis, and peacocks. The pool was a little cold probably due to the weather.

    Iberostar replies

    July 6th, 2018

    Dear guest,

    First and foremost, we would like to thank you for choosing Iberostar Paraiso Beach to spend your vacation at the beautiful Mexican Caribbean.

    It is an honor to know that our resort was beyond your expectations and that the outstanding service of our team was one of the highlights of your stay.

    Moreover, it is gratifying to read that you enjoyed our beautiful facilities, exotic atmosphere and wildlife.

    We will be delighted to serve you once again in the near future.

    Sincerely,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Norbert Simon Fischer says:

    January 26th, 2018

    10

    "Good !!!"

    Iberostar replies

    February 19th, 2018

    Dear guest,

    On behalf of IBEROSTAR Paraíso Beach we would like to thank you for choosing our hotel for your recent vacation in Mexico.

    We are glad to know your stay was a memorable one and that you have a wonderful time with us.

    Thank you for your preference, we are looking forward to hear from you soon!

    Sunny regards,

    Quality Manager

    IBEROSTAR México

    User rate:
    10
  • Dante Aguayo says:

    September 4th, 2017

    6

    "Great family time but hotel needs to improve"

    Staff is great but the are thing that scape from their hands... clean lady was great but the room was with not enough plugs for all devices and not dresser in room.. We had to keep clothes in shelves and not enough for 4 of us. Power were off two days for 20m. Quality meat at steak rest is really poor, had to leave and go to buffet. Toilet was stuck and we call 3 times until someone came. Room service food was just ok but they sent food and no fork or spoon, literally spread butter with my finge

    Iberostar replies

    September 15th, 2017

    Dear guest,

    We appreciate you choose our Hotel on your recent vacation.

    It is fulfilling to know that our staff provided you with an excellent service during your vacation. It is part of our philosophy to provide our guests the best service, so we are glad to know we accomplished this.

    It is important to mention that we are an Eco-Friendly hotel which means that we have strict policies about environmental measures, one of them it is the number of plugs in our rooms. Relating to the power off issue, let us inform you that it was an issue because of the Electricity Company and unfortunately we cannot do anything about it. In relation to the issue you have got in the toilet, food and Room Service we will let know to the related areas in order to work on it.

    We hope you give us another opportunity to provide an excellence service on your next stay.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    6

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