Iberostar Grand Paraíso

Riviera Maya - Mexico View map Stays for PP/PN before from USD 191 from USD 191

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User ratings
IBEROSTAR.com

9,6 803 valuations

Reviews

520

  • Ralph Angst says:

    October 11th, 2018

    10

    "Overall experience was excellent"

    As a repeat guest for many years, we still find the staff to be the main reason we keep returning. We always look forward to seeing our friends (from the staff and repeat guests) we've made through the years. We all keep in touch throughout the year. The resort is always very clean and upkeep is constant. The food is always very good with plenty of drink options. The golf course at the resort is spectacular and perfectly maintained. The overall experience of the Grand keeps us coming back.

    User rate:
    10
  • Wadih El Helou says:

    October 4th, 2018

    10

    "Above expectations"

    Excellent vacation with a service that is above expectations.

    Iberostar replies

    October 5th, 2018

    Dear guest,

    On behalf of the entire team of Iberostar Grand Paraiso, we would like to thank you for staying with us on your most recent vacations at the Mexican Caribbean.

    We are glad to know that you had an excellent vacation with us and that the service of our team exceeded all your expectations, we are sure that they took care of your every need and made you feel at home at all times.

    It will be an honor to host you once again in the very close future.

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Sheron Elaine Mc Farlane says:

    September 29th, 2018

    10

    "Love everything about the hotel but terrified of the lizard please keep them of the walk way"

    Iberostar replies

    October 1th, 2018

    Dear guest,

    Thank you so much for having chosen Iberostar Grand Paraiso on your most recent vacations.

    We are delighted to know that you enjoyed your stay with us, we hope that our amazing nightly shows, gastronomic venues, and pools were of your liking.

    Furthermore, we would like to mention that we are located in a tropical place, but we thank you for your suggestions regarding the wildlife, your comments will be reviewed by our Management for a proper follow-up.

    It is in our hope to have the pleasure of hosting you once again in the close future.

    Friendly regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Denise C Maradei says:

    August 31th, 2018

    10

    "Friends have great time at Riviera Maya!"

    Wonderful hotel and staff! Grounds are impeccably maintained. Staff friendly and helpful, although some experience with language barrier. Quiet pool was a peaceful venue to do exercises for my back. Restaurant staff very willing to adapt menu choices.

    Iberostar replies

    September 4th, 2018

    Dear guest,

    Thank you for choosing Iberostar Grand Paraiso as your holiday destination on your most recent vacations.

    It pleases us to read that you enjoyed our beautiful grounds and our quiet pool, moreover, we are delighted to read that the attentive service of our team at our gastronomic venues provided you with a personalized and prompt service, comments like yours allow us to identify that we are on the right path towards achieving our main goal; our guests’ entire satisfaction.

    We will be honored to host you once again at any of our Grand Collection resorts.

    Best regards,

    Quality Manager

    Iberostar Mexico 

    User rate:
    10
  • Nancy Oldham Raab says:

    August 27th, 2018

    10

    "We would return"

    Everything was perfect except two things: the bed pillows were way to thick and stiff( very tough on the neck,) and we were not informed (or at least did not understand that the buffet was not available each night, and therefore, we needed to make a restaurant reservation to get times when we would like to eat dinner. One night, we were forced to eat at the Mayan, and honestly, we did not enjoy it... we so very much enjoyed the atmosphere on the Grande property.

    Iberostar replies

    August 31th, 2018

    Dear guest,

    Thank you very much for sharing your opinion about your recent stay at Iberostar Grand Paraiso with the online community.

    We are happy to know you had an amazing stay, and the atmosphere of our resort was of your liking. On the other hand, we are saddened to read the mishaps you encountered, we know that each one of our guests is special and unique and we do our best to fulfill all their requests according to their own preferences to make their stay so much more pleasant.

    Please know that our team is at your entire disposal, and we would like to kindly suggest you to contact our butlers for any requirement during your stay, they will be glad to assist you.

    Furthermore, we apologize for the inconvenience regarding the buffet schedule, and for the discomfort that this situation may have caused you.

    We hope to have the honor to welcome you back and show you our commitment to our guests’ satisfaction.

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Dorian Francis Zinnel says:

    August 5th, 2018

    10

    "Any issue that we had was promptly corrected by the concierge staff."

    Great Entertainment team staff. Sailin, Karen, Oscar, Ivan, Miguel, Sayra, Carlos. All of your employees that we interacted with were top notch. Just can't remember everyone's name. Beach waiter Eli, well informed and fun to talk to. Pool concierge, Mirna, excellent employee who does a great job and is always looking out for guest's satisfaction. Waiters all great, Jesus, Alejandro, Emilio. Your new Mixology bar with professional mixologist's Luilly and Alejandro is very top notch!

    Iberostar replies

    August 8th, 2018

    Dear guest,

    On behalf of the entire team of Iberostar Grand Paraiso, we thank you for the time you took to share your experience about your most recent stay at our resort.

    We are glad to know that you enjoyed your vacations with us and it is gratifying to learn that the outstanding service of our staff along with our new Mixology bar were the highlights of your stay.

    Furthermore, rest assured that our Star Friends, pool concierge, and bartenders will hear your kind compliments as there is no better motivation for us than your recognition.

    We hope to have the pleasure of hosting you once again in the near future.

    Kind regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Aldo Antonio Elguera Terri says:

    June 3th, 2018

    10

    "Excellent"

    Iberostar Grands service was outstanding

    Iberostar replies

    June 6th, 2018

    Dear guest,

    Thank you so much for your preference, and for choosing IBEROSTAR Grand Paraiso on your most recent vacations.

    It has been our pleasure to welcome you and we are glad you liked our beautiful facilities and the excellent and attentive service that characterizes our brand.

    We look forward to serve once again in the near future.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Kathleen Groves says:

    May 10th, 2018

    10

    "Excellent"

    Beautiful hotel, very clean and extremely friendly staff. Showers constantly changed from scolding hot to freezing cold. Very annoying and sometimes painful. Although all staff members were friendly, it seemed like they served you what they wanted. Numerous times during my stay I would order a beverage, food or service, etc and get something completely different. This also happened to each couple we were on vacation with. It was amusing, but a bit annoying as well.

    Iberostar replies

    May 15th, 2018

    Dear guest,

    Thank you for taking the time to share your experience about your recent stay with us at IBEROSTAR Grand Paraiso.

    We are glad to know that our beautiful facilities and the friendliness of our team was of your liking, moreover, regarding the inconveniences you experienced, rest assured that we will pass on your comments to the departments involved in order to avoid this from happening again.

    Learning more about what pleases you and where you consider we can improve our service, truly inspires us to do more to make sure all of our guests have a great stay.

    It was a pleasure to host you, we hope to welcome you and your friends back once again.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Karin Pintera says:

    April 26th, 2018

    10

    "We had a wonderful stay"

    Our stay at Iberostar Grand Paraiso was almost perfect. Would love to come back soon or to try another Iberostar Grand.

    Iberostar replies

    May 15th, 2018

    Dear guest,

    Thank you for staying at IBEROSTAR Grand Paraiso at the beautiful Riviera Maya.

    We also thank you for sharing with us your opinion about our hotel and service as your comments always help to identify the areas where we have room for improvement. It was a pleasure being part of your vacation and we hope you have taken home with  you unforgettable memories that will last until your next stay.

    We hope to welcome you again and provide you with another wonderful stay.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Peter Hubert Coenen says:

    April 8th, 2018

    10

    "What a wonderful stay"

    Wonderful Hotel with excellent Food, outstanding evening shows, Great Animation Team. Roms are great. Lovely Beach. We will definitely come back. Two Minor points: Allinclusive wines are mostly spanish. I would prefer greater country variety. Beach has always some algaes close to the water despite continuisly manual cleaning.

    Iberostar replies

    April 11th, 2018

    Dear guest,

    Thank you for choosing IBEROSTAR Grand Paraiso to spend your recent vacations at the Riviera Maya and for the time you took to share with us your honest opinion.

    It pleases us to know that you enjoyed the attentive service of our Entertainment team, our gastronomic offer, the comfort of your room and the beautiful beach.

    Regarding your comments about our wine selection, we would like to mention that we are always updating our wines and liquor variety to offer our guests the best brands from all over the world, moreover, our sommelier can  kindly suggest you the perfect wine that better suits with your meal. In addition, we would like to take this opportunity to let you know that we also have an extra-cost wine menu where our guests kind find more options.   

    On the other hand, we regret to know that in spite of our staff’s efforts to keep our beach free of seaweed,  you could not enjoyed it as much as you would have liked to.

    We hope to welcome you once again in the near future.

    Sincerely

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10

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