Kathleen Groves says:
May 10th, 2018
Beautiful hotel, very clean and extremely friendly staff. Showers constantly changed from scolding hot to freezing cold. Very annoying and sometimes painful. Although all staff members were friendly, it seemed like they served you what they wanted. Numerous times during my stay I would order a beverage, food or service, etc and get something completely different. This also happened to each couple we were on vacation with. It was amusing, but a bit annoying as well.
May 15th, 2018
Thank you for taking the time to share your experience about your recent stay with us at IBEROSTAR Grand Paraiso.
We are glad to know that our beautiful facilities and the friendliness of our team was of your liking, moreover, regarding the inconveniences you experienced, rest assured that we will pass on your comments to the departments involved in order to avoid this from happening again.
Learning more about what pleases you and where you consider we can improve our service, truly inspires us to do more to make sure all of our guests have a great stay.
It was a pleasure to host you, we hope to welcome you and your friends back once again.
Karin Pintera says:
April 26th, 2018
"We had a wonderful stay"
Our stay at Iberostar Grand Paraiso was almost perfect. Would love to come back soon or to try another Iberostar Grand.
May 15th, 2018
Thank you for staying at IBEROSTAR Grand Paraiso at the beautiful Riviera Maya.
We also thank you for sharing with us your opinion about our hotel and service as your comments always help to identify the areas where we have room for improvement. It was a pleasure being part of your vacation and we hope you have taken home with you unforgettable memories that will last until your next stay.
We hope to welcome you again and provide you with another wonderful stay.
Peter Hubert Coenen says:
April 8th, 2018
"What a wonderful stay"
Wonderful Hotel with excellent Food, outstanding evening shows, Great Animation Team. Roms are great. Lovely Beach. We will definitely come back. Two Minor points: Allinclusive wines are mostly spanish. I would prefer greater country variety. Beach has always some algaes close to the water despite continuisly manual cleaning.
April 11th, 2018
Thank you for choosing IBEROSTAR Grand Paraiso to spend your recent vacations at the Riviera Maya and for the time you took to share with us your honest opinion.
It pleases us to know that you enjoyed the attentive service of our Entertainment team, our gastronomic offer, the comfort of your room and the beautiful beach.
Regarding your comments about our wine selection, we would like to mention that we are always updating our wines and liquor variety to offer our guests the best brands from all over the world, moreover, our sommelier can kindly suggest you the perfect wine that better suits with your meal. In addition, we would like to take this opportunity to let you know that we also have an extra-cost wine menu where our guests kind find more options.
On the other hand, we regret to know that in spite of our staff’s efforts to keep our beach free of seaweed, you could not enjoyed it as much as you would have liked to.
We hope to welcome you once again in the near future.
Vincenzo Rizza says:
April 6th, 2018
"I trust this issue will be resolved by then"
Overall, another great experience. I am however, very frustrated and disappointed on the reluctance of your restaurant captains to provide me with my choice of wine listed on your all inclusive section of wines. They always tell me the wine Rey de Copa Reserve is not available and provide an alternate option. I am forced at every restaurant to argue and see a hotel manager. After much arguing a bottle mysteriously appears. I plan to return with my family to the grand Paraiso this Christmas . I
April 11th, 2018
We want to thank you for the time you have taken to share your sincere opinion about your recent stay at IBEROSTAR Grand Paraiso.
It is gratifying to know that you had a great time at our beautiful resort. On the other hand, we regret to read the mishap you experienced at our restaurants with our wine selection, please know that comments like yours are truly important for us and we do not take them lightly as they help us to identify the areas where we can improve.
We will be more than glad to welcome you and your family during this December festivities.
Barkatali Badrudin says:
April 2th, 2018
"It is a must"
All iberastar hotels and resorts are valued over the standards of their number of stars. The grand at riviera maya is the flagship of the brand and it is a must in the region.
April 11th, 2018
Thank you for choosing IBEROSTAR Grand Paraiso on your recent vacations at the Riviera Maya.
It is an honor to know that you consider our hotel a must in the area, let us mention that we strive to exceed our guests’ expectations through our beautiful facilities and the outstanding and personalized service of our team.
We will be delighted to welcoming you once again in the near future.
Pierre Cassiani says:
March 20th, 2018
I'm very impressed by this hotel. The service and friendliness was truly great. Everyone does a marvelous job. My experience was really great and I would recommend. The only ''4 out of 5'' I put in this survey was only because it wasn't the greatest cannelloni I ever ate on that one time, it was still good. I just felt the need to put a ''4'' somewhere in this survey. Thanks for everything, I will come back one day.
March 23th, 2018
On behalf of IBEROSTAR Grand Paraiso, we would like to thank you for the time you took to share your experience with us.
Thank you for highlighting the friendliness of our staff, we are glad to know they made of your stay such a wonderful experience. Rest assured, we will share your kind words with all our staff members and we will congratulate each one of them for their fantastic job.
We would like to mention we have shared your sincere opinion with our Executive Chef. Thank you for your suggestions they will help us improve the quality of our service.
It will be our pleasure to welcoming you back in the near future.
William Alfred Book says:
February 24th, 2018
"Efforts were made to fix the problem but never accomplished."
Overall a good experience. Did not feel good value for what we paid. Golf experience was excellent (not asked about in survey). Ocean front rooms are well placed and provide excellent access for beach. Beautiful property. Reservations for restaurants a pain and wrist bands a nuisance. The light problems in the room were the biggest issue with every light in the room coming on for no reason at all times of early morning and waking my wife, let alone scaring her thinking someone had come in.
April 17th, 2018
At IBEROSTAR Grand Paraiso we consider every guest opinion really important for us, reason why we thank you for the opportunity you have given us to know more about your experience with us.
We thank you for highlighting our ocean Front rooms location and our beautiful and exclusive golf course. We hope you had so much fun polishing your golf skills at our P.B Dye course.
On the other hand, we feel deeply disappointed to know this time we did not exceed your expectations. Your satisfaction is our main goal and on behalf of the IBEROSTAR Management and all staff we offer you a sincere apology for the inconvenience you had on your stay. If we have the pleasure of welcoming you again, please let us invite you to contact our E-Concierge who will be more than happy to assist you to personalize your stay with dinner reservations in advance so you do not have to worry about anything. We are working already with light problems and we will do our best to avoid this inconvenience in the near future.
Regarding the points you have mentioned about the wrist bands, allow us to let you know that being our hotel private property, the wrist bands are the best way to identify all of our guests and visitors so we can guarantee you a safe ambiance without the entrance of any external people. Wrist bands along with our 24 hours security cameras and security staff will help us avoid any kind of situations, as you wellbeing an safety are our priority.
We hope to have the opportunity to welcome you once again.
DANIEL J PEPE says:
February 23th, 2018
"We had excellent service by Juan at the towel shack who, without us asking, covered our chairs."
The four of us were disappointed in the quality of the food at the Iberostar Grand Italian restaurant, Venecia. The lobster risotto was dry and lacked taste. Our experiences at the other restaurants were very good. Most of the servers were very friendly, pleasant and helpful. We had fantastic service by Ernesto at the LaBrisa restaurant who happened to see us every morning at 8am sitting in the outside patio enjoying the view of the beach and ocean and voluntarily brought us coffee.
March 16th, 2018
Thank you so much for choosing to stay at IBEROSTAR Grand Paraiso on your recent vacation.
We appreciate your comments, since they are the best way to know more about your experience with us and it gives us valuable insights to improve.
Thank you so much for your sincere recognition to our wonderful staff. On the other hand, it is truly disappointing to know that our gastronomic offer was not to your liking. We will share your comments with our Executive Chef for their review and improvement of our service.
We hope you give us another opportunity to impress you through the excellent service that has characterized us over the years.
Everett Allan Davis says:
February 16th, 2018
"Would return to Iberostar Grand!!! We have never stayed in the same hotel twice."
Perhaps the best experience we have ever had in Mexico!!! We have been to Mexico many times!!! It was lovely!!!
March 16th, 2018
Thank you so much for the great words you have shared with us.
We feel proud to know you had the perfect vacation with us and rest assured that we will share your comments with our staff members.
It will be an honor to welcome you again in your next visit to the Riviera Maya.
Richard Duane Mess says:
February 10th, 2018
"The best trip of all time.thank you"
This place is the best destination vacation of a life time.I would recommend this to everyone.Your people and staff went above and beyond to make this a very enjoyable week.We will definitely be back.
April 12th, 2018
Firstly, let us thank you for choosing IBEROSTAR Grand Paraiso for your recent vacations at the Riviera Maya.
We are genuinely proud to read that you had an amazing experience at our beautiful facilities, thanks to the excellent service provided by all our staff, there is no better reward for us than knowing we fully met our guests’ expectations.
Thank you so much for recommending us, we are already looking forward to welcoming you once again in the near future.