Iberostar Grand Bávaro

Playa Bávaro, Punta Cana - Dominican Rep. View map Stays for PP/PN before from USD 214 from USD 214

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User ratings
IBEROSTAR.com

9,5 598 valuations

Reviews

356

  • Selmea Smith Garnett says:

    November 2th, 2018

    8

    "Your food in the lobby bar is not good. Has no taste."

    Don’t ever, ever do that tribute to James Brown!!!!! It was a disgrace! Take it out of you show until you find someone who can sing at least one of his notes.

    Iberostar replies

    November 2th, 2018

    Dear,

    Thank you for staying at Iberostar.

    First of all, we regret that the food offered in the lobby has not been to your liking, which we will share with our chef.

    On the other hand, we assure you that our singers do their best in each show. Definitely, James Brown was a big one and he deserves the best, so we will share your words with the department so that the improvements will be applied.

    We hope that in your next visit you can see the improvements applied.

    Cordially,

    Quality Manager DR

    User rate:
    8
  • David Andrew Rogers says:

    October 20th, 2018

    8

    "Great"

    This hotel rates as our favourite hotel in the world even with a few small faults it still rates as our favourite

    Iberostar replies

    October 23th, 2018

    Dear guest,

    Thank you for staying at Iberostar.

    Nothing is more rewarding than knowing that we are the best resort you have stayed at. You can be sure that we will double check those aspects that we can improve and we will do so.

    Come back soon!

    Cordially,

    Quality Manager DR

    User rate:
    8
  • Amy Lynn Zmolik says:

    September 19th, 2018

    10

    "Yes"

    Loved our stay! Gasolena and Yocairi from the entertainment team were great! Excellent service from our butlers Fermin and Melvin as well! Really excellent service and food! Great bartenders at the pool bar especially! Loved the turndown service as well!

    Iberostar replies

    October 2th, 2018

    Dear guest,

    Thanks for choosing Iberostar as your holidays destination.

    It`s so rewarding to know that we were able to met your expectations thanks to the service received from our collaborators, you can be sure that we will share your words with all the team, especially with those you mentioned.

    Come back soon and do not hesitate to contact us in case that you need assistance with your next booking.

    Cordially,

    Quality Manager DR

    User rate:
    10
  • Rafael H Rodriguez says:

    April 7th, 2018

    10

    "Excellent resort great service, great food ,great drinks ,great room"

    Iberostar replies

    April 10th, 2018

    Dear Rafael,

    Thank you for choosing IBEROSTAR as your holidays destination and for letting us know all those aspects that you have enjoyed during your stay at site.

    Come back soon and do not hesitate to contact us in case that you need assistance with your next booking.

    Cordially,

    Quality Manager DR

     

    User rate:
    10
  • David Peter Smith says:

    February 2th, 2018

    8

    "Excellent service, good food and tiring infrastructure"

    Infrastructure getting tired and small things need fixing

    Iberostar replies

    February 11th, 2018

    Dear David,

    Thank you for staying at IBEROSTAR Grand Hotel Bavaro.

    It`s a pleasure knowing that you had a great stay at site and also, thanks for your suggestions, which we will be sharing with management.

    Come back soon so you could see improvements.

    Cordially,

    Quality Manager DR

    User rate:
    8
  • Gene Knickrehm says:

    February 1th, 2018

    10

    "I can easily recommend a stay at the Grand Bavaro"

    Overall we had a great time, you can't control the weather....but the staff for the most part was excellent, Jhonny was phenominal, he gave us a wonderful wine choice on our last night and it was very good for the price. He was also exceptional at the Buffet and very intuitive on one of our themed dinner nights. Our Butler's were Hernandez and Sylvestre, they too were very attentive, there when you needed them but not overbearing. I would give them both 5 stars.

    Iberostar replies

    February 12th, 2018

    Dear Guest, Gene.

    We would like to thank you for choosing our Hotel IBEROSTAR Grand Bavaro as your hotel destination. We all feel very happy to read your review; we thank you for taking the time to write about your experience with us.

    We will let Hernandez and Silvestre know about your comments.

    Once again, thank you very much, we remain at your disposal  if you need further assistance.

    We are very looking forward to your next visit.

    Best wishes,

    Quality Manager

    IBEROSTAR Dominican Republic.

     

    User rate:
    10
  • Ronald George Lehocky says:

    January 30th, 2018

    10

    "Awesome"

    First class resort with first class personal I would highly recommend this place to everyone I know. I will definitely come back

    Iberostar replies

    February 11th, 2018

    Dear Ronald,

    Thank you for staying at IBEROSTAR Grand Hotel Bavaro.

    What a wonderful feeling knowing that you had an amazing stay at site and, thanks for letting us know your willingness of coming back.

    The whole team is waiting to welcome you with open arms.

    Cordially,

    Quality Manager DR

    User rate:
    10
  • Harry Elwell Raber says:

    January 6th, 2018

    10

    "5 nights in paradise !!"

    wonderfully welcoming and friendly staff excellent food in all areas we used definitely considering returning

    Iberostar replies

    February 12th, 2018

    Daer Guest, Harry

    Thanks for sharing your experience with us in IBEROSTAR.

    We want to express you how glad we are to read your motivating publication referring our services.

    We are looking forward to welcome you back again. Please do not hesitate to contact us before your arrival.

    With kindest regards,

    Quality Manager Online

    IBEROSTAR Dominican Republic.

     

    User rate:
    10
  • JAMES BARRETT says:

    January 4th, 2018

    10

    "Excellent!"

    Your staff at the Bavaro Grand is simply the best! We love the service we get when we go. Wilnet and the entire bell staff was just outstanding. Starling, Maria, and the rest of the Star Friends are great fun. Ery, Tomas, and the rest of the Bar Staff make great drinks. We will return!

    Iberostar replies

    February 12th, 2018

    Dear Guest, James

    we would like to express to you our thankfulness for choosing our Hotel IBEROSTAR Grand Bavaro as your holiday’s destination. We all feel much honored that you took part of your time to post a review about your positive experience in our property.

    We will let Ery, Tomas, Starlyng,and Maria know that you have mentioned them on your comments, we are sure that this will encourage them to do their job even better.

    Best Wishes,

    Quality Manager Online

    IBEROSTAR Dominican Republic.

     

     

    User rate:
    10
  • MITCHELL SEALTIEL says:

    December 22th, 2017

    10

    "very good"

    Smoking areas away from non smoking areas. Implement a no reservations for dinner at the restaurants.

    Iberostar replies

    February 11th, 2018

    Dear Mitchell,

    Thank you for choosing IBEROSTAR Grand Hotel Bavaro as your holidays destination.

    It`s a pleasure knowing that you had a great stay at site. We appreciate your recommendation, but if we have the reservation system in restaurants, it`s because of logistics and comfort to our guests.

    The entire team is looking forward to your next visit.

    Cordially,

    Quality Manager DR

    User rate:
    10

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