Philippe Distilio says:
February 24th, 20186
"Enjoyable but but our Mexican experience is still bether"
Overall, food is not tasty, it misses spice and caracter at the buffet. Really to much salt at the Japanese but Mediteranean and Italian were excellent. It took 3 calls and one visit to reception overs 3.5 to get someone to react to our ants infestation in the room... inaceptable! Bath was rusty and we couldn't use it (2678). Mattress was so deep, we didn't sleep well. My wife had to go to Hospiten, we would have appreciated help and translation capabilities. Friendly staff and nice beach.View moreCloseIBEROSTAR replies
Thank you for taking the time to provide us with your feedback. We truly apologize if we may have fallen short of expectations in certain aspects of the hotel. We will share it with the management in order to improve.
Quality Manager Online
IBEROSTAR Dominican RepublicUser rate: 6
Ane Storm Ry says:
February 22th, 20188
"Very mixed up - great when things were working. Hopeless, when something goes wrong."
When processes and things are working - everything is great! But if something goes wrong; then it is absolutely hopeless. People are not willing to help; might be due to a lot from the staff (even in front desk) speaking very poor English. They are not able to make any decisions - and since most is crossfunctional from a customer perpsective - they end up runinng around trying to ask their managers; had 8 different situations. I did try to give feedback to the hotel - but no one cared!View moreCloseUser rate: 8
Linda Ann Brown says:
February 19th, 20188
"We enjoyed our restaurant experience our favorite was the steakhouse the steak was cooked to perfect"
The bathrooms definitely need an upgrade. The hinges on the glass shower doors were rusted. There was a rusty plate covering some kind of a hole next to the toilet area. Toilet area was too narrow. The glass shower walls were never washed. We had to ask for towels everyday. They took our glasses in the bathroom and never replace them and we asked several times. We killed two cockroaches in our room one of which was to in long that was very unsettling.View moreCloseIBEROSTAR replies
Thanks a lot for your recent stay in our beautiful paradise.
To make our guest happy is our priority and we have succeeded with you; Thank for highlighting the excellence of service.
We look forward to see you here again,
Quality Manager Online
IBEROSTAR Dominican RepublicUser rate: 8
Yakovk Raskin says:
January 12th, 201810
"Very friendly staff. Beautiful resort."IBEROSTAR replies
Thank you very much to stay in our IBEROSTAR Bavaro Suites, please come back soon for an other perfect vacation.
Quality Manager Online
IBEROSTAR Dominican RepublicUser rate: 10
Margaret Love Clapk says:
December 16th, 201710
"It was a wonderful experience..friendly staff, very clean...good service, good value."
We have stayed here a couple if times...maybe time to try another serviceView moreCloseUser rate: 10
Martin Calvillo says:
November 19th, 201710
"Just perfect !"User rate: 10
Dmitrii Iuferov says:
October 11th, 201710
Thank you very much for our vacation,the staff tried hard,despite the hurricane we had a great time,I would stay there again,the hotel keeps its high level for a long amount of time,the only wish for late check out for regular guests, I would like to get a discount, not to pay all at $ 20 per hour thank you Iberostar againView moreCloseUser rate: 10
Irina Tsimmerman says:
October 5th, 201710
"Thank you all very much for a wonderful holiday!"
The hotel is magnificent. Very well-groomed, clean, green, beautiful territory. Simply wonderful service, cleaning is very high quality, very good food, both in the main and ala-carte restaurants. Animators (JJ, Rosa, Romeo and other guys) are very cheerful, kind guys, they plow like a hare-energizer from morning till night. The receptionists will always help (Franklin, Ronny especially).Thank you all very much for a wonderful holiday!View moreCloseUser rate: 10
Cecilia Maria De Ara Pinheiro says:
September 9th, 20178
Drinks were bad overall, very artificial, not made with fresh fruit. Juices too, we would expect them much better. Good massage experience at SPA, but worse manicure and pedicure ever (waste of money). Overall, very good hotel, great pool, friendly staff, great food variety.View moreCloseIBEROSTAR replies
September 12th, 2017
Thank you for staying at IBEROSTAR Bavaro Suites and sharing your experience with us.
Thanks for letting us know your disgust with our drinks, we will share it with the relevant departmente, to apply corrective measures.
The entire team is looking forward to welcome you here in the future. Do not hesitate to contact us in case that you need assistance with your next booking.
Quality Manager DRUser rate: 8
Ana Claudia Santos Mori says:
July 22th, 201710
The hotel exceeded all my expectations, everything very good, wonderful, from the reception by Jose, and the cocktails served to everyone, to the staff Ernestina, Ernesto, Michael, Jose and Marcos who work at the beach bar, were terrific! Congratulations to all of the animation team, especially Pink, all very talented team!View moreCloseUser rate: 10