Iberostar Bávaro

Playa Bávaro, Punta Cana - Dominican Rep. View map Stays for PP/PN before from USD 116 from USD 116

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Punta Cana Iberostar Bavaro Suites awards and reviews

Reviews

239

  • Mariana Rodrigues Bighetti Godoy says:

    January 28th, 2019

    6

    "It was great, but I think it could be better."

    The infrastructure was perfect, food is excellent. I'd really enjoy the thematics restaurants. I just have problem with cleanness of the room and with the staff. Sometimes, the staff were too friendly, overtaking the border of employee/custumer.

    Iberostar replies

    January 30th, 2019

    Dear Mariana,

    Thank you for staying at Iberostar and sharing your experience.

    We are pleased to know that you enjoyed the infrastructure and the exquisite gastronomy.

    On the other hand, we regret the mentioned inconvenience about the service, which we will inform management.

    We hope that in the future we can receive you under better circumstances.

    Cordially,

    Online Quality Manager

    Iberostar Dominican Republic

    User rate:
    6
  • Shukhrat Jon Turanov says:

    January 23th, 2019

    10

    "Always coming back to Bavaro Suites"

    When I came back to hotel second time my family had a gift from hotel, not this time :( Kids liked T-shirts with Iberostar when we came back 2nd time to Iberostar Dominicana, nice drinks when we came back 2nd time to Bavaro Suites and then nothing, dissapointed as a valued customer. Also, lower the price for kids - they don't consume much of the food!

    Iberostar replies

    January 24th, 2019

    Dear Shukhrat,

    Thank you for sharing your recent experience with us.

    We feel really disappointed to know that as a returning guest you have not feel the same welcoming as other times you visited us. This is not the impression we want our guests to have about us, because is not the one that characterizes Iberostar.

    We have shared your words with management so that this situation do not happen again in the future.

    Give us another chance to host you the way you really deserve.

    Cordially,

    Quality Manager DR

    User rate:
    10
  • Mikhail Melnir says:

    June 28th, 2018

    10

    "Good food, evening animation show, restaurant service, beautiful hotel area, birds and turtles. :))"

    I would like to thank for the good work service restaurant and special Chef Danilo, animation team (Mr. Easi), staff of beach bar (Ernestina, Michael).

    Iberostar replies

    July 12th, 2018

    Dear guest,

    Thank you for staying at Iberostar.

    It`s a pleasure knowing that you had a great stay at site thanks to all our facilities and the wonderful service received.

    Come back soon and contact us in case that you need assistancewith your next booking.

    Cordially,

    Quality Manager DR

    User rate:
    10
  • Juan Manuel Burgueno says:

    May 27th, 2018

    10

    "Very good and for sure I'll be again next year"

    The drinks that are served in the pool area are not as good as those in the bar. Another suggestion is that the menu at the Steakhouse did not seem as good as the other themed restaurants

    Iberostar replies

    Dear guest,

    On behalf of the team of IBEROSTAR Bávaro Suites, we thank you for sharing your experience with TripAdvisor community.

    Thank you for your wonderful description about your stay in our beautiful property. It is so satisfying when we read from our guest that after been to others resort they agree that we are the best one, this is the best motivation we can receive to continue with the excellent service.

    Thank you again and we look forward to welcome you back soon!

    Quality Manager Online

    IBEROSTAR Dominican Republic

    User rate:
    10
  • Julianne Urda says:

    March 19th, 2018

    8

    "Fabulous, friendly staff. I had a relaxing stay."

    We had a blast! Friendly and attentive service all around. The rooms were remade and refrigerators restocked daily, and the entire facility was spotless. There was plenty of food and lots of variety, but the quality was only OK. However, the drinks were excellent! Beautiful herons, ducks, and flamingos(!) joined us for breakfast every morning. The beach was gorgeous with soft, white sand, crystal clear, blue water, and plenty of lounge chairs and tiki umbrellas for everyone. Highly recommended!

    Iberostar replies

    Dear Guest,

    Thank you very much to stay with us.

    Your recommendation means the world to us; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. 

    Warmest Regards,

    Gerente de Calidad en Línea

    IBEROSTAR Republica Dominicana

    User rate:
    8
  • Philippe Distilio says:

    February 24th, 2018

    6

    "Enjoyable but but our Mexican experience is still bether"

    Overall, food is not tasty, it misses spice and caracter at the buffet. Really to much salt at the Japanese but Mediteranean and Italian were excellent. It took 3 calls and one visit to reception overs 3.5 to get someone to react to our ants infestation in the room... inaceptable! Bath was rusty and we couldn't use it (2678). Mattress was so deep, we didn't sleep well. My wife had to go to Hospiten, we would have appreciated help and translation capabilities. Friendly staff and nice beach.

    Iberostar replies

    Dear Guest,

    Thank you for taking the time to provide us with your feedback. We truly apologize if we may have fallen short of expectations in certain aspects of the hotel. We will share it with the management in order to improve.

    Warmest Regards,

     

    Quality Manager Online

    IBEROSTAR Dominican Republic

    User rate:
    6
  • Ane Storm Ry says:

    February 22th, 2018

    8

    "Very mixed up - great when things were working. Hopeless, when something goes wrong."

    When processes and things are working - everything is great! But if something goes wrong; then it is absolutely hopeless. People are not willing to help; might be due to a lot from the staff (even in front desk) speaking very poor English. They are not able to make any decisions - and since most is crossfunctional from a customer perpsective - they end up runinng around trying to ask their managers; had 8 different situations. I did try to give feedback to the hotel - but no one cared!

    Iberostar replies

    When processes and things are working - everything is great!  
    But if something goes wrong; then it is absolutely hopeless. People are not willing to help; might be due to a lot from the staff (even in front desk) speaking very poor English. They are not able to make any decisions - and since most is crossfunctional from a customer perpsective - they end up runinng around trying to ask their managers; had 8 different situations. 
    I did try to give feedback to the hotel - but no one cared!

    Dear guest,

    Thank you for choosing IBEROSTAR as your holidays destination and sharing your experience with us.

    Receive our apologies for not being able to meet your expectations regarding the unforeseen. In IBEROSTAR we strive for our guests to have a wonderful stays and we feel that for the mentioned aspect we have not been able to achieve it.

    Our management team will do everything possible to apply the necessary measures.

    If you decide to give us another opportunity, we will be here to give you the best welcome.

    Cordially,

    Quality Manager DR

    User rate:
    8
  • Linda Ann Brown says:

    February 19th, 2018

    8

    "We enjoyed our restaurant experience our favorite was the steakhouse the steak was cooked to perfect"

    The bathrooms definitely need an upgrade. The hinges on the glass shower doors were rusted. There was a rusty plate covering some kind of a hole next to the toilet area. Toilet area was too narrow. The glass shower walls were never washed. We had to ask for towels everyday. They took our glasses in the bathroom and never replace them and we asked several times. We killed two cockroaches in our room one of which was to in long that was very unsettling.

    Iberostar replies

     

    Dear Guest,

     Thanks a lot for your recent stay in our beautiful paradise.

    To make our guest happy is our priority and we have succeeded with you; Thank for highlighting the excellence of service.

    We look forward to see you here again,

    Quality Manager Online

    IBEROSTAR Dominican Republic

    User rate:
    8
  • Yakovk Raskin says:

    January 12th, 2018

    10

    "Very friendly staff. Beautiful resort."

    Iberostar replies

    January 30th, 2019

    Dear Guest,

    Thank you very much to stay in our IBEROSTAR Bavaro Suites, please come back soon for an other perfect vacation.

    Warmest Regards,

    Quality Manager Online
    IBEROSTAR Dominican Republic

     

    User rate:
    10
  • Margaret Love Clapk says:

    December 16th, 2017

    10

    "It was a wonderful experience..friendly staff, very clean...good service, good value."

    We have stayed here a couple if times...maybe time to try another service

    User rate:
    10

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