Iberostar Costa del Sol

Estepona - Málaga - Spain View map Stays for room/night before from 100 from 100

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Reviews

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User ratings
IBEROSTAR.com

8,5 268 valuations

Reviews

37

  • Paul Hampshire says:

    September 4th, 2018

    6

    "Good but not as good as previous"

    Definately gone down from last year. I felt there had been cut backs in quality and there were not enough staff

    Iberostar replies

    September 5th, 2018

    Dear Paul,

     

    Thank you for taking the time out of your day to write to us and for returning to our beautiful,four-star hotel in Andalusia. We sincerely regret the impression that you have received on your return and we would like to reassure you that we do our utmost to provide our guests with the highest quality on all levels and regarding our staff, we follow a strict protocol updating the quantity of our employees on a regular basis depending on the season and the occupation of the hotel. We are sorry that you did not receive this impression during your time in our hospitality and we apologise for any inconvenience.

    Paul, we trust that you enjoyed the rest of your stay at our family hotel, on the seafront between the towns of Marbella and Estepona and that once more you have taken some wonderful memories home with you. We hope that you will allow us another opportunity and that we will have the pleasure of your company in the future at our establishment, until then we wish you all the best.

    Kind regards,

    Quality Manager

    Iberostar Costa del Sol

    User rate:
    6
  • Mario Victory says:

    August 30th, 2018

    8

    "Very good"

    Overall very good

    Iberostar replies

    September 6th, 2018

    Dear Mario,


    We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing and we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.
    Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.

    Kind Regards,


    Quality Manager

    Iberostar Costa del Sol

    User rate:
    8
  • Elizabeth Anne Hankey says:

    July 17th, 2018

    6

    "Only suitable for young families."

    As we were two older ladies on holiday, this hotel was far more suited to young families. However all the staff were friendly and helpful and we enjoyed the food. We did not choose to attend the evening entertainment.

    Iberostar replies

    July 19th, 2018

    Dear Elizabeth,

     

    Thank you for sending us your feedback and for choosing our hotel for your recent holiday.  We are delighted by your praise for our staff who are characterized by their kind and friendly manner and we will pass your compliments on to them and know they will be thrilled to hear that they enhanced your stay. It is true that our four-star hotel on the seafront in Andalusia is the perfect location for a family holiday and at certain times of the year is a very lively and energetic place. We hope that you have both taken some wonderful memories home with you from your stay and that we will have the pleasure of your company at one of our hotels in the future until then we wish you all the best.

     

    Yours sincerely,

    Quality Manager

    Iberostar Costa del Sol

    User rate:
    6
  • SOFIIA KARIMOVA says:

    June 17th, 2018

    8

    "Good for children."

    VASI is the best receptionist in the Hotel!

    Iberostar replies

    June 19th, 2018

    Dear Sofia,

     

    We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.

    It is nice to know that you hold us in fond memories and we hope that you visit us again soon.

     

    Best Regards,

    Quality Manager

    Iberostar Costa del Sol

    User rate:
    8
  • Mary Lorraine Elbrow says:

    May 27th, 2018

    10

    "Relaxing and decadent"

    We had a couple of reasons to contact reception during our stay and on each occasion the problem was resolved without any problem and very swiftly. Cannot fault the service received. The issues we had were unforeseen (ie a lightbulb needed replacing) but were resolved quickly once we informed reception staff.

    Iberostar replies

    May 30th, 2018

    Dear Mary,

    We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at our hotel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.


    We would like to thank you once again for your appreciation and hope to welcome you back again soon.

    Best Regards,


    Quality Manager

    Iberostar Costa del Sol

    User rate:
    10
  • Marjorie Kim Parry says:

    May 20th, 2018

    8

    "Nice hotel, very clean and food very good for an AI."

    1. Not shown where our room was on arrival and had to wander off to find this (sent in the wrong direction) 2. Had to pay for the Spa. This should be included in the all inclusive experience 3. The pools were lovely but not heated. Therefore unable to use them. Everyone used the jacuzzi because of this. 4. Refused to extend our room the evening before our departure by the lad on reception and told to either book on line or through our travel agent. Poor service there.

    Iberostar replies

    May 22th, 2018

    Dear Marjorie,

    It has been an absolute pleasure to read this great review of your recent stay with us and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.
    It is nice to know that you felt so comfortable with us and that have chosen to share that fact with others and we hope to see you again soon.

    Best Regards,
    Quality Manager

    Iberostar Costa del Sol

    User rate:
    8
  • David Alastair Smith says:

    April 23th, 2018

    6

    "Not as good as previous Iberostar all inclusive."

    Overall pretty good. Major problem was with restaurant where dress policy (no shorts, no sleeveless at dinner) was totally ignored. On many nights it was chaotic at times. Food descriptions were poor, Entertainment staff were poor, Capability with all languages was minimal. Although we booked 'all inclusive' there were many add-ons that were not included in that package eg spa, beach restaurant. Influx of large professional groups took space restaurant & bars and detracted from a holiday 'feel'

    Iberostar replies

    April 27th, 2018

    Dear David,

     


    Thank you for taking the time out of your day to write to us and share this review. At our establishment we try to please all of our guests all of the time, however, we apologise to you for the inconvenience caused regarding our dress rules at our evening meal, we will relay your personal impressions to our team, and on the same note, we regret that you found our restaurant busy, at certain times of the year it can be very active, due to the fact that it is a family orientated hotel and we are influenced by school timetables, however, on a future occasion if you contact our dedicated call centre they will gladly assist you in finding a bespoke hotel that suits your needs perfectly.

     

    Furthermore, we are sorry to read of your disappointment with our entertainment offer, we promise to continue doing our best to bring performances that are of good taste and varied for our guest's enjoyment. We thank you for this constructive critique as it is through comments such as yours that we can continue to improve and surpass our superb standards on a daily basis. David, we hope to have the pleasure of your company at one of our hotels in the future, until then, we wish you well.

     

    Yours sincerely,


    Quality Manager

    Iberostar Costa del Sol

    User rate:
    6
  • Sahota Palbinder says:

    October 25th, 2017

    8

    "Good clean and well maintained hotel - disappointed the drink prices fluctuated every night"

    Overall our stay was good hotel was clean and comfortable. However over our 7 day stay the restaurant staff seemed confused as to the pricing of our drinks with our dinner - we were charged different prices for the same drinks. Each personnel seemed to makeup the prices for our drinks ... in the end we just ordered bottle water ... but they got that wrong!!! The boys loved the lobsters

    Iberostar replies

    November 10th, 2017

    Dear Sahota,

    We are very pleased to read that you had such a pleasant time in our hospitality at IBEROSTAR Costa del Sol and want to thank you for sharing with us.

     

    Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome the ideas of our guests because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration.

     

    Again we thank you for this wonderfully positive review and look forward to seeing you again soon.

     

    Best Regards,

     

    Quality Manager

    IBEROSTAR Costa del Sol

     

    User rate:
    8
  • Alan Glover Clark says:

    October 24th, 2017

    8

    "mentioned I ALWAYS GO TO Malaga PLAYA at Torrox Costa"

    Hotel was a bit far out if you wanted shops,Taxis were a bit expencive also there were buses but a long walk to get one.Our room was to include a use of privte pool which hotel said it was closed,also my grandson who is twelve did not have anything to do a part playing darts,ping pong but nobody turned up.I KNOW IT IS NEARLY THE END OF THE SEASONbut surely all thins should go on until the end .I am not very happy with your hotel at estepona I WONT BE BACK TO THIS ONE FOR ALL THE REASONS I HAVE M

    Iberostar replies

    November 10th, 2017

    Dear Alan,

     

    It has been a pleasure to read this review of your recent stay with us at IBEROSTAR Costa del Sol and we really appreciate that you took the time to write and share it with us.

     

    We would like to consider all aspects to create an environment for our guests that fulfil all their wishes as much as possible for a perfect holiday. Therefore, we welcome your helpful critique with gratitude. And we sincerely regret that on this occasion we did not fulfil your expectations.

     

    We hope that you will allow us another opportunity and that we will see you again in the future at one of our IBEROSTAR hotels.  Once again, thank you for your feedback.

    Yours sincerely,

     
     

    Quality Manager

    IBEROSTAR Costa del Sol

    User rate:
    8
  • Alexander Stobie says:

    September 19th, 2017

    10

    "Comfortable and relaxing"

    Staff and cleanliness were excellent which really made our holiday. Food variety and quality were superb, even catering for one of our party with gluten free and dairy free options. Rooms were comfortable and quiet, and well equipped. The evening entertainment wasn't to our taste, more quality musicians and less karaoke style entertainment would be nice. We will definitely consider returning to iberostar for our next holiday. Maybe a small map of the hotel and its facilities would be good.

    Iberostar replies

    October 13th, 2017

    Dear Alexander,

     

    We want you to know that the description of your stay with us at IBEROSTAR Costa del Sol is very helpful and we thank you for providing your rating.

     

    Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.

     

    Again we want to thank you very much for sharing your review of our hotel and would be delighted to welcome you back to one of our hotels soon.

     

    Yours sincerely,

     

    Quality Manager

    IBEROSTAR Costa del Sol

     

     

    User rate:
    10

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