Iberostar Costa del Sol

Estepona - Málaga - Spain View map Stays for room/night before from 172 from 172

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Reviews

32

  • Marjorie Kim Parry says:

    May 20th, 2018

    8

    "Nice hotel, very clean and food very good for an AI."

    1. Not shown where our room was on arrival and had to wander off to find this (sent in the wrong direction) 2. Had to pay for the Spa. This should be included in the all inclusive experience 3. The pools were lovely but not heated. Therefore unable to use them. Everyone used the jacuzzi because of this. 4. Refused to extend our room the evening before our departure by the lad on reception and told to either book on line or through our travel agent. Poor service there.

    Iberostar replies

    May 22th, 2018

    Dear Marjorie,

    It has been an absolute pleasure to read this great review of your recent stay with us and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.
    It is nice to know that you felt so comfortable with us and that have chosen to share that fact with others and we hope to see you again soon.

    Best Regards,
    Quality Manager

    Iberostar Costa del Sol

    User rate:
    8
  • David Alastair Smith says:

    April 23th, 2018

    6

    "Not as good as previous Iberostar all inclusive."

    Overall pretty good. Major problem was with restaurant where dress policy (no shorts, no sleeveless at dinner) was totally ignored. On many nights it was chaotic at times. Food descriptions were poor, Entertainment staff were poor, Capability with all languages was minimal. Although we booked 'all inclusive' there were many add-ons that were not included in that package eg spa, beach restaurant. Influx of large professional groups took space restaurant & bars and detracted from a holiday 'feel'

    Iberostar replies

    April 27th, 2018

    Dear David,

     


    Thank you for taking the time out of your day to write to us and share this review. At our establishment we try to please all of our guests all of the time, however, we apologise to you for the inconvenience caused regarding our dress rules at our evening meal, we will relay your personal impressions to our team, and on the same note, we regret that you found our restaurant busy, at certain times of the year it can be very active, due to the fact that it is a family orientated hotel and we are influenced by school timetables, however, on a future occasion if you contact our dedicated call centre they will gladly assist you in finding a bespoke hotel that suits your needs perfectly.

     

    Furthermore, we are sorry to read of your disappointment with our entertainment offer, we promise to continue doing our best to bring performances that are of good taste and varied for our guest's enjoyment. We thank you for this constructive critique as it is through comments such as yours that we can continue to improve and surpass our superb standards on a daily basis. David, we hope to have the pleasure of your company at one of our hotels in the future, until then, we wish you well.

     

    Yours sincerely,


    Quality Manager

    Iberostar Costa del Sol

    User rate:
    6
  • Sahota Palbinder says:

    October 25th, 2017

    8

    "Good clean and well maintained hotel - disappointed the drink prices fluctuated every night"

    Overall our stay was good hotel was clean and comfortable. However over our 7 day stay the restaurant staff seemed confused as to the pricing of our drinks with our dinner - we were charged different prices for the same drinks. Each personnel seemed to makeup the prices for our drinks ... in the end we just ordered bottle water ... but they got that wrong!!! The boys loved the lobsters

    Iberostar replies

    November 10th, 2017

    Dear Sahota,

    We are very pleased to read that you had such a pleasant time in our hospitality at IBEROSTAR Costa del Sol and want to thank you for sharing with us.

     

    Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome the ideas of our guests because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration.

     

    Again we thank you for this wonderfully positive review and look forward to seeing you again soon.

     

    Best Regards,

     

    Quality Manager

    IBEROSTAR Costa del Sol

     

    User rate:
    8
  • Alan Glover Clark says:

    October 24th, 2017

    8

    "mentioned I ALWAYS GO TO Malaga PLAYA at Torrox Costa"

    Hotel was a bit far out if you wanted shops,Taxis were a bit expencive also there were buses but a long walk to get one.Our room was to include a use of privte pool which hotel said it was closed,also my grandson who is twelve did not have anything to do a part playing darts,ping pong but nobody turned up.I KNOW IT IS NEARLY THE END OF THE SEASONbut surely all thins should go on until the end .I am not very happy with your hotel at estepona I WONT BE BACK TO THIS ONE FOR ALL THE REASONS I HAVE M

    Iberostar replies

    November 10th, 2017

    Dear Alan,

     

    It has been a pleasure to read this review of your recent stay with us at IBEROSTAR Costa del Sol and we really appreciate that you took the time to write and share it with us.

     

    We would like to consider all aspects to create an environment for our guests that fulfil all their wishes as much as possible for a perfect holiday. Therefore, we welcome your helpful critique with gratitude. And we sincerely regret that on this occasion we did not fulfil your expectations.

     

    We hope that you will allow us another opportunity and that we will see you again in the future at one of our IBEROSTAR hotels.  Once again, thank you for your feedback.

    Yours sincerely,

     
     

    Quality Manager

    IBEROSTAR Costa del Sol

    User rate:
    8
  • Alexander Stobie says:

    September 19th, 2017

    10

    "Comfortable and relaxing"

    Staff and cleanliness were excellent which really made our holiday. Food variety and quality were superb, even catering for one of our party with gluten free and dairy free options. Rooms were comfortable and quiet, and well equipped. The evening entertainment wasn't to our taste, more quality musicians and less karaoke style entertainment would be nice. We will definitely consider returning to iberostar for our next holiday. Maybe a small map of the hotel and its facilities would be good.

    Iberostar replies

    October 13th, 2017

    Dear Alexander,

     

    We want you to know that the description of your stay with us at IBEROSTAR Costa del Sol is very helpful and we thank you for providing your rating.

     

    Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.

     

    Again we want to thank you very much for sharing your review of our hotel and would be delighted to welcome you back to one of our hotels soon.

     

    Yours sincerely,

     

    Quality Manager

    IBEROSTAR Costa del Sol

     

     

    User rate:
    10
  • Vasile-Ozon Prunean says:

    September 19th, 2017

    10

    "Oustanding!!!"

    First of all manny, manny thanks to the chef LUIS!!!He helped my wife with her gluten intolerance problem. Every day he asked how he could help. And he did it!!! Not only with my wife, with everybody. Excellent and professional guy. All my respect!! All the services were EXCELLENT!!!I will recommend to all friends and acquaintances!!!

    Iberostar replies

    October 13th, 2017

    Dear Vasile-Ozon,

    Thank you very much for your review of IBEROSTAR Costa del Sol. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories.

     

    Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with a good all-round experience.

    Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.

     

    Yours sincerely,

    Quality Manager

    IBEROSTAR Costa del Sol

     

    User rate:
    10
  • Antony Wright says:

    September 14th, 2017

    10

    "A well run hotel in a good sea front location but located in a quiet area."

    Overall a very nice hotel with very good food. We had an upgrade to a sea facing room and probably the nicest we have ever stayed in. The location is a little quiet but we got a taxi to the town centre. We chose Iberostar based on previous good experiences so well done once again.

    Iberostar replies

    October 16th, 2017

    Dear Anthony,

     

    We would like first and foremost to thank you for choosing IBEROSTAR Costa del Sol for your recent holiday.

     

     

    Every day is a new and exciting challenge for us based on providing our guests a feeling of staying at another home from home.  Our highly motivated and competent team ensures that our service as well as our hotels extensive facilities provides a holiday feeling of the very special kind for our guests.

     

    Again we thank you for your feedback and we hope to welcome you back again soon.

     

    Best Regards,

     

    Quality Manager

    IBEROSTAR Costa del Sol

    User rate:
    10
  • Sarah Hillman says:

    September 9th, 2017

    10

    "A great holiday in a great hotel - highly recommended."

    This is an excellent hotel, the cleanest we have ever stayed in. The staff are very well trained - professional, yet genuinely friendly and happy to do whatever they can for you.

    Iberostar replies

    September 20th, 2017

    Dear Sarah,

    It has been a real pleasure to read this excellent review of your recent holiday with us at IBEROSTAR Costa del Sol and we really appreciate that you took the time to write and share it with us and the travelers.

     

    The fact that we were able to exceed your expectations with our service, the beauty and comfort of our hotel is of great importance to us.

    It is therefore very satisfying for us that you have kept us in your fondest memories and it will be nice to welcome you back again.

    Yours sincerely,

     

    Quality Manager

    IBEROSTAR Costa del Sol.

     

    User rate:
    10
  • Adelle Theresa Challinor says:

    August 17th, 2017

    8

    "would come back"

    Really good family hotel. Probably not a choice for couples as was, at times, noisy with lots of children but that didn't bother us. The beach bar/ restaurant was disappointing - could have had a lot more atmosphere and the service was poor. Everywhere else was very good and the room was better than I was expecting - spacious, clean and comfortable. We had a great time.

    Iberostar replies

    October 31th, 2017

    Dear Adelle,
     

    Thank you for taking the time to share your wonderful impressions of your stay at IBEROSTAR Costa del Sol.

    It is of utmost importance to us that our guests can appreciate our well-thought-out holiday concept.  Our daily efforts are to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere.

    Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.

    Best Regards,

    Quality Manager
    IBEROSTAR Costa del Sol.

    User rate:
    8
  • David Wiles says:

    August 8th, 2017

    6

    "standard of hotel. When I complained the management were very reactive and tried to put things"

    Check in was chaotic. Room was not ready - had to keep returning to reception to check - finally in room 2 hours after checking in at 3.15pm - if I hadnt chased this it would probably have taken longer. Entertainment was absolutely first class with very hard working enthusiastic staff Drinks in bar were very weak - not the usual standard I have been used to in Spain. Bar staff abrupt, unfriendly and totally demotivated Quality of cooked meat and fish in restaurant was inferior for this

    Iberostar replies

    September 12th, 2017

    Dear David,

    Thank you for choosing our hotel IBEROSTAR Costa del Sol for your recent holiday and also for taking the time out of your day to send us your invaluable feedback.  We are sorry that we did not fulfill your expectations on this trip.

    A passion for gastronomy is one of the main attractions of our hotel. Therefore we greatly regret that you were not completely satisfied with our food and drinks offer which is dissimilar to other guests ratings.  We have forwarded your comment to the team of chefs for their consideration and we are sorry for the possible inconvenience caused. In the future we invite you to personally transmit during your stay any complaint or suggestion you may have and therefore that will give us the opportunity to intervene and make your holiday even more enjoyable.

    Furthermore, we are surprised to read your comment about our staff because in our hotel chain we carefully select all our staff and we take care of their continued training in order to guarantee the high standards of quality that characterize us. We have sent your comments to the relevant departments and we will do our best to ensure that any situation that does not meet our criteria is corrected. We sincerely regret the impression received. We are very sad that your room was not prepared at the appropriate time, our professional team of housekeepers work very hard on a daily basis to assure our guests comfort, sometimes during peak season it can happen that there is a small delay for that we are truly sorry.

    On the other hand, we want to thank you for mentioning our entertainment team, they do work hard trying to make sure that our guests who choose to, have the option of keeping themselves active with a wide range of fitness activities and they also manage to present shows that are fun and entertaining for guests of all ages and cultures which is quite a difficult task.  We will certainly relay your kind words to those involved in this facet of our hotel and we are sure they will be pleased to know they have been appreciated.

    Once again we thank you for your review and hope that we have the pleasure of your company in the not too distant future in one of our IBEROSTAR hotels.

    Yours sincerely,

    Quality manager

    IBEROSTAR Costa del Sol.

    User rate:
    6