Iberostar Suites Hotel Jardín del Sol

Costa de la Calma - Mallorca - Spain View map Stays for room/night before from 131 from 131

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Reviews

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User ratings
IBEROSTAR.com

8,9 761 valuations

Reviews

262

  • Iain Watters says:

    September 19th, 2018

    8

    "Lovely location with friendly and efficient staff"

    If we have a negative it is that, despite the efforts of some staff, the habit of some guests pre-booking sunbeds was irritating. We refused to do likewise and as a result sometimes struggled to find two beds together from 10am onwards. At that time though, typically only around 10% of the seats with towels were actually occupied.

    User rate:
    8
  • Kenneth Hardy says:

    September 7th, 2018

    10

    "Would definitely stay at this hotel again and recommend to others"

    Fantastic stay at this hotel with amazing sea views in a lovely large suite, happy, friendly and helpful staff throughout the hotel

    Iberostar replies

    September 12th, 2018

     

    Dear Kenneth,


    It is always excellent for us to receive such complimentary reviews like this.  We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar. We have treated your description of our views and team of staff as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.


    We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.

    Best Regards,


    Quality Manager

    Iberostar Suites Hotel Jardin del Sol

    User rate:
    10
  • Felicja Luisa Simberg says:

    September 5th, 2018

    8

    "Nice place on Mallorca"

    Steps to the see were very difficult. Better shows. Nice with prestige rooms. Better variations for middle food At Prestige.

    Iberostar replies

    September 11th, 2018

    Dear Felicja,

    We would like to thank you for choosing Iberostar for your holiday. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality.  The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. Also, we would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels.


    Thank you once again for sharing your review and we hope you continue to include us in your future holiday arrangements.

    Best Regards,


    Quality Manager

    Iberostar Suites Hotel Jardin del Sol

    User rate:
    8
  • Lorna Nee says:

    June 4th, 2018

    10

    "Fabulous hotel with warm and friendly staff"

    Just enjoyed a great holiday at the Iberostar Jardin Sol Suites in Santa Ponsa Fabulous hotel and staff who are so friendly and helpful Genuinely want to make sure you are happy with everything Would certainly go back and recommend to others

    Iberostar replies

    June 5th, 2018

    Dear Lorna,

     

    We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.

    It is nice to know that you hold us in fond memories and we hope that you visit us again soon.

     

    Best Regards,

    Quality Manager

    Iberostar Jardin del Sol Suites

    User rate:
    10
  • Norma Limpus says:

    May 28th, 2018

    10

    "Fantastic Hotel"

    A little more atmosphere at poolside is required such as relaxing background music This is the only negative point I can find regarding this Hotel

    Iberostar replies

    May 30th, 2018

    Dear Norma,


    We would like to take this opportunity to express our appreciation for your friendly review and fabulous rating of our hotel. We are also very thankful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future. Thank you once again for your description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon.

    Best Regards,


    Quality Manager

    Iberostar Jardin del Sol Suites

    User rate:
    10
  • Nils Roger Jansson says:

    May 21th, 2018

    8

    "Nice hotel but dont trust the billing system, lookout for overcharges"

    Big trouble with paying the bills. 3 attempts to add extra costs. Feeling of systimatic mistakes. I found 3 over charges and missed to correct dubble turist taxes of 19,80€

    Iberostar replies

    June 14th, 2018

    Dear Nils,

     

    We would like to thank you for choosing our hotel for your holiday. The fact that you had such a nice time in our hotel is excellent confirmation of our team effort.  The daily dedication of our highly motivated and competent team in their various areas is to ensure a particularly pleasant ambience for our guests to always feel very well cared for. It is really important to us all to know that we could achieve this with you. We would also like to thank you for your helpful feedback and will be forwarding it to the appropriate department on your behalf.

    Again we thank you for your kind words and look forward to your next visit to one of our hotels.

     

    Best Regards,

    Quality Manager

    Iberostar Jardin del Sol Suites

    User rate:
    8
  • David Slater says:

    May 20th, 2018

    10

    "It’s a first class hotel with first class staff."

    This was our first time in an Iberostar hotel and we were not disappointed

    Iberostar replies

    May 22th, 2018

    Dear David,

    We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at our hotel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.
    We would like to thank you once again for your appreciation and hope to welcome you back again soon.

    Best Regards,
    Quality Manager

    Iberostar Suites Hotel Jardín del Sol

    User rate:
    10
  • Bendt Jorgen Storch says:

    October 30th, 2017

    10

    "Great stay in a great hotel"

    On the Friday night, there was a orchestre with 3 guys. They played alright, but the style was much to young for the elder audience.

    Iberostar replies

    November 10th, 2017

    Dear Bendt,

    We are very pleased to read that you had such a pleasant time in our hospitality at IBEROSTAR Jardin del Sol Suites and want to thank you for sharing with us.

     

    Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome the ideas of our guests because they can only help us in our goal of providing perfect holidays for them. The fact that you have left our hotel with beautiful memories is a good sign for us, and we will, of course, take note of your valuable feedback and will forward it to the appropriate department for consideration.

     

    Again we thank you for this wonderfully positive review and look forward to seeing you again soon.

     

    Best Regards,

     

    Quality Manager

    IBEROSTAR Jardin del Sol Suites

     

    User rate:
    10
  • Winifred Agnes Campbell says:

    October 12th, 2017

    10

    "Hasta la proxima!"

    Majorca is a wonderful holiday destination for us and Jardin del Sol gives us good access to Palma and the rest of the island. Our welcome from everybody at the hotel is heartwarming from our welcome refreshment to the moment we leave helped by Sherrif and desk staff. The new manager has a hard act to follow but was as charming, efficient and helpful as Xavier. Some of the furniture is slightly tired but we love the suite (1801) which we get every visit. The real joy comes from the staff.

    Iberostar replies

    November 10th, 2017

    Dear Winifred,

     

    We would like first and foremost to thank you for choosing IBEROSTAR Jardin del Sol Suites for your recent holiday. Also, we would like to thank you for your loyalty to our hotel on returning to visit us.

     

     

    Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home.  Our highly motivated and competent team ensures that our service, as well as our hotel´s extensive facilities, provide a holiday feeling of the very special kind for our guests.

     

    Again we thank you for your feedback and we hope to welcome you back again soon.

     

    Best Regards,

     

    Quality Manager

    IBEROSTAR Jardin del Sol Suites

    User rate:
    10
  • Viktoriia Iatsenko says:

    September 26th, 2017

    6

    "Not value for money, expected more."

    Thank you, the things we did not like: Jacuzzi was 3 days during maintenance The room 2702 is facing the back yard of the hotel, noisy during morning, trucks, garbage collection. Though it is prestige area:( The sofa is old and blown. The area near the pool of Prestige area has limited q-ty of beds, not at all convenient access to the sea. The taxi service was awful, as no prewarning that cash is the only way of payment.

    Iberostar replies

    October 11th, 2017

    Dear Viktoria,

     

    Thank you for choosing our hotel IBEROSTAR Jardin del Sol Suites for your recent holiday and for taking the time out of your day to send us your review. We are sorry to read that we did not fulfill your expectations on this occasion.

     

    We sincerely regret that during your stay there was a problem with one of our facilities, it is atypical in our hotels as our professional maintenance team are always happy to repair any discrepancies rapidly. We are so sorry that this was not the case for you on your visit to us.  We will pass on your comments to the correct department, thank you for bringing it to our attention.

     

    Also, we are saddened to hear that you were disturbed during your stay, we do our best to make certain that noise levels always stay within sensible limits, so that our guests are not disturbed.  However, sometimes it is impossible to guarantee this, as there are moments during the day, when we cannot control external sounds, especially on certain floors, we are very sad that we did not have a report of your disappointment, as our professional team would have happily found a solution for you.

     

    Moreover, we regret reading that you did not find our prestige sunbeds comfortable, and to your satisfaction, we will send on your comments to the management, and we thank you for bringing it to our attention. On a future occasion please to not hesitate to contact our team for anything you may need to fully enjoy your stay among us.

     

     

    On the other hand, we hope that you did enjoy the privileged situation that our hotel is situated in, overlooking the sea, with exclusive facilities and services, and elegant and spacious suites, and we hope that you can give us another opportunity and we will have the pleasure of your company in the not too distant future.

     

    Once again, thank you for your feedback, and we hope that you had a pleasant journey home.

     

    Yours sincerely,

     

    Quality manager

    IBEROSTAR Jardin del Sol Suites.

     

     

     

     

    User rate:
    6

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