Iberostar Club Cala Barca

Santanyi - Mallorca - Spain View map Stays for room/night before from 193 from 193

Close
Enter a destination or hotel
Optional dates
Rooms 1

Allocate people to rooms

Room

Remove room

Reviews

Image

Reviews

205

  • John Kolling says:

    July 17th, 2018

    8

    "Overall a fantastic holiday at Iberostar - again! however room for improvement in two areas. Problem"

    Overall a fantastic holiday at Iberostar - again! however room for improvement in two areas. Problems with - not working or fixed refrigerator during stay, lights at balcony, broken toiletseat etc. not good enough i "priority room". Despite on-line check-in, not very efficient and interrupted by other guests - who app. was more important. Advise to front desk; Good manner would be finishing check-in client by client and ask clients client politely to wait for their turn.

    User rate:
    8
  • Carina Roberta Capelossi Martins says:

    June 20th, 2018

    10

    "Great!"

    User rate:
    10
  • Petronella Bloem says:

    June 14th, 2018

    10

    "Lovely resort, fantastic food and excellent staff"

    Lovely resort, fantastic food and excellent staff! This is a family orientated hotel and caters well for children and their parents, so if you don't like children, don't book.

    Iberostar replies

    June 18th, 2018

    Dear Petronella,

    Firstly we want to thank you for choosing Iberostar for your recent holiday and for sharing your experience with us. We are really happy to read your enthusiastic comments about our prime pillars we set in place to ensure splendid vacations for our guests.  Beautiful locations, helpful and friendly staff, and high standards of gastronomy are some of the most important elements of our company and reading that you found them all to your liking is brilliant news.


    Once more we thank you for this complimentary review of our hotel. We hope to see you again in the future.

    Best Regards,


    Quality Manager

    Iberostar Club Cala Barca

    User rate:
    10
  • Alexander James Wood says:

    May 23th, 2018

    10

    "Fantastic"

    Lovely holiday. Beautiful food especially in the Mediterraneo restaurant with a great selection and cooked perfectly. We really enjoyed breakfast too especially the omelette chefs and the politeness of chefs at dinner too, great selection. If you wanted more food there was no hesitation from all the staff. Likewise with the drinks. All the staff were very friendly and polite, some of the names I remember are Paul, Tomas and Aaron the buggy driver. The cleaners too with immaculate rooms.

    Iberostar replies

    May 25th, 2018

     

    Dear Alexander,

    First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar and we want to thank you for sharing your experience with others. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.


    Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.

    Best Regards,


    Quality Manager

    Iberostar Club Cala Barca

    User rate:
    10
  • Rene Ferdinand Burgler says:

    October 12th, 2017

    6

    "Mixed feelings, great food, poor room, So value for price not great in our opinion!"

    Hello, see attached a few impressions of our room. we first got room 4611 at arrival, a smelly room, our 2 years old daughter almost hurt herself walking out of the room because one of the green stones between the terrace and the grass was broken. Mister Borja (very helpfull), promised us an other room the next day but coming at that room the roomlock was broken. Mister Borja came to check this himself and told us that he could give us another room being 5623. this is part of my mail send to

    Iberostar replies

    November 10th, 2017

    Dear Rene,

     

    Thank you for choosing our hotel IBEROSTAR Club Cala Barca for your holiday and for taking the time out of your day to send us your review. We sincerely regret that on this occasion we did not live up to your expectations.

     

    We also regret your disappointment with your room as our goal is to offer our guests a comfortable stay to enable them to enjoy their holidays. We understand that each client has different needs and requirements, although our wish is to satisfy all tastes, it is sometimes difficult to achieve. As we are constantly striving to improve all our services, therefore, we are happy to read that you were offered a solution, nevertheless, we have taken note of your observations and we will send them on to the management team.

     

    On the other hand, we are delighted to read that the gastronomical efforts of our team of executive chefs were able to satisfy you and that you thought the food during your stay was excellent.  The quality of our food and drinks offer for our guests is of primary importance to IBEROSTAR so confirmation we have achieved our goal in this area is always great to receive.

     

    We hope that you will allow us another opportunity and that we will see you in the future at one of our IBEROSTAR hotels.  Once more, thank you for your feedback.

     

    Yours sincerely,

     

    Quality manager,

    IBEROSTAR Club Cala Barca.

     

    User rate:
    6
  • Nicola Gay Saunders says:

    September 19th, 2017

    8

    "Great place for families with young children."

    I would only recommend this hotel to people with very young children because it was great for that sector. It was not for us.

    Iberostar replies

    October 13th, 2017

    Dear Nicola,

    Thank you for choosing our  hotel IBEROSTAR Club Cala Barca for your holiday and for taking the time out of your day to send us your review.

     

    Our highly-skilled staff at the hotel and the entire team behind the scenes ensures that we always improve and meet the wishes and preferences of our valued guests. We always welcome the ideas of our guests because they can only help us in our goal of providing perfect holidays for them. And we will of course take note of your valuable feedback, and will forward it to the appropriate department for consideration.

     

    Again we thank you for this feedback and look forward to seeing you again soon.

     

    Best Regards,

     

    Quality Manager

    IBEROSTAR XXXXX

     

    User rate:
    8
  • Sharon Hadar Ginat Hadar says:

    September 2th, 2017

    8

    "Very friendly service. Very nice hotel. Loved the food!!!"

    few notes: 1) when we checked in into 2 separate rooms, my parents were not provided with any information although we were completely apart. I had to fill them in on everything. 2) the plates, cups and glasses are not properly washed in the dining places. 3) the quality of the fruit beverages is very low. Although freshly squeezed is expensive, surely there is a way to provide a higher quality of juice. 4) reception desk take very long until they answer the phone.

    Iberostar replies

    October 5th, 2017

    Dear Sharon,

     

    We want you to know that the description of your stay with us at IBEROSTAR Club Cala Barca is very helpful and we thank you for providing your rating.

     

    Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.

     

    Again we want to thank you very much for sharing your review of our hotel and would be delighted to welcome you back to one of our hotels soon.

     

    Yours sincerely,

     

    Quality Manager

    IBEROSTAR Club Cala Barca

     

     

    User rate:
    8
  • Gill Smylie says:

    August 27th, 2017

    10

    "We had a fabulous time, we really needed more than a week, as we didn't want to leave"

    We spent a week at Cala Barca with 2 teenage children, had a great time spent our first few days learning how everything worked. Our children made friends which was wonderful, us too. We enjoyed the sports activities, really well led by the Star Friends. Will return.

    Iberostar replies

    October 18th, 2017

    Dear Gill,

    It has been a real pleasure to read this excellent review of your recent holiday with us at IBEROSTAR Club Cala Barca and we really appreciate that you took the time to write and share it with us and other travellers.

     

    The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us.

    It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.

    Kind Regards,

     

    Quality Manager

    IBEROSTAR Club Cala Barca

     

    User rate:
    10
  • John Jenkins says:

    August 3th, 2017

    10

    "Fantastic."

    The hotel is fantastic.

    Iberostar replies

    November 22th, 2017

    Dear John,

     

    We would like first and foremost to thank you for choosing IBEROSTAR Club Cala Barca for your holiday.

     

     

    Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home.  Our highly motivated and competent team ensures that our service, as well as our hotel´s extensive facilities, provide a holiday feeling of the very special kind for our guests.

     

    Again we thank you for your feedback and we hope to welcome you back again soon.

     

    Best Regards,

     

    Quality Manager

    IBEROSTAR Club Cala Barca

    User rate:
    10
  • Uri Perez says:

    July 28th, 2017

    8

    "Good"

    Fix the air cod

    Iberostar replies

    November 15th, 2017

    Dear Uri,

     

    It has been an absolute pleasure to read this great review of your stay with us at IBEROSTAR Club Cala Barca and we really appreciate that you took the time to write and share it with us.

     

    We would like to consider all aspects to create an environment for our guests that fulfil all their wishes as much as possible for a perfect holiday. Therefore, we welcome your helpful critique with gratitude.

     

    We hope to see you again in the future at one of our IBEROSTAR hotels.

    Yours sincerely,

     
     

    Quality Manager

    IBEROSTAR Club Cala Barca

     

    User rate:
    8