We would like you first of all to accept our gratitude for the loyalty you have shown us by returning to IBEROSTAR Albufera Playa for your latest holiday to Majorca. We are also very happy that you have taken the time out of your day to share this most recent experience with us. We deeply regret that we have not fulfilled your expectations on this visit.
We are very sad with your disappointment with your room situation as our goal is to offer our guests a comfortable stay to enable them to enjoy their holidays. We understand that each client has different needs and requirements, although our wish is to satisfy all tastes, it is sometimes difficult to achieve. We are so sad that you were disturbed and this made your holiday less than perfect. We also, regret the fact that we were not informed of your discomfort until the penultimate day of your visit; as this did not allow us the opportunity to investigate and rectify the situation for you. Moreover at IBEROSTAR our staff are always happy to help mark important dates like your special birthday in our hospitality, we can only think that there was a misunderstanding, and we regret the inconvenience caused.
Furthermore, we are very sorry for appearing to not completely satisfy your culinary wishes during this most recent visit. This is very disappointing with passion for gastronomy being such an important facet of our company our talented team of professional chefs prepare a wide variety of both local and international cuisine using the highest quality ingredients available and also regularly rotating our menus to cater for all possible dietary requirements and please the most discerning palates, we really are sorry that on this occasion we were not able to conquer yours.
On the other hand we would be delighted if you and your family would give us another opportunity to show you our characteristic hospitality in our hotel IBEROSTAR Albufera Playa that is right on the seafront of one of the most beautiful beaches in Majorca and next to the natural park, with a swimming pool area on three different levels.
Again, thank you for your review and we hope to see you again soon.
IBEROSTAR Albufera Playa.