Iberostar Royal El Mansour & Thalasso

Mahdia - Tunisia View map Stays for room/night before from 156 from 156

Close
Enter a destination or hotel
Optional dates
Rooms 1

Allocate people to rooms

Room

Remove room

Reviews

Image

Reviews

47

  • Olga Ushakova says:

    May 12th, 2016

    10

    As a whole I like the Hotel very much. The staff is friendly and quite professional. The territory is nice.The beach is wonderful and clean. The cousine is tasty.

    User rate:
    10
  • Walid Fguiri says:

    October 9th, 2015

    10

    "NICE STAY"

    VERY NICE HOTEL AND VERY GOOD SERVICE (ALL THE TEAM )

    User rate:
    10
  • ANTHONY CHARLES MARSHALL says:

    July 15th, 2015

    10

    we could not fault anything it was very relaxing and a perfect stay well done to everone concerned we will be returning

    User rate:
    10
  • MICHAEL JAMES WAY says:

    May 29th, 2015

    10

    "A very happy week spent around the hotel. I was able to relax very quickly :)"

    A very well run hotel. staff are excellent - friendly and attentive but not obtrusive. good attention to detail and presentation Gardens beautifully maintained and everywhere kept clean and tidy

    User rate:
    10
  • eileen mcardle says:

    November 6th, 2014

    8

    "hotel rep thomas cook dereck lovel y vert"

    lovel hotel staff friendly very clean only let down was the food fish undercooked meats lamb tough and couldnt eat could do wuth more variety had fresh orange first few days and then no more dinining room could do with more organisation waiters worked very hard and very effient in the bar areas all in all good hoilday and hotel

    User rate:
    8
  • Caroline McCoy says:

    October 29th, 2014

    7

    "water every 30 seconds which was awful. The food in the dining room and the restaurant was plentiful but very bland and always barely luke warm. What is a shame is that at the end of our holiday we spoke to other people who all had exactly the same commen"

    The hotel was very clean with good facilities and good service from waiting and cleaning staff. We visited during a hot period and asked about air conditioning in the bedroom, we were eventually told that it went off on 15th October - this was unacceptable in a hot bedroom, especially after 2 adults had used the shower and the room was boiling. Also the shower continually send out bursts of cold

    Iberostar replies

    November 13th, 2014

    Dear Caroline, Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Royal El Mansour hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We lament reading your dissatisfaction with the temperature in your room, although we would like to take the opportunity to point out that the temperatures in Tunisia end of October vary between 10 and 22 degrees C, and at the same time we had many requests for duvets from guests during the night; this is why the air conditioning has not been turned back on. On the other hand, we are glad you liked our hotel’s luxury décor and are grateful for your highlight on the cleanliness of our rooms and public areas. Last but not least, we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Kindest Regards, Quality Manager IBEROSTAR Royal El Mansour
    User rate:
    7
  • Brian says:

    October 24th, 2014

    10

    "Amazing holiday"

    Had a great holiday ,the room was lovely and the cleaner was very thorough. All the staff were brilliant couldn't do enough for you. Had very good choice of food hot or cold , will be going back again next year. Marvellous holiday would definitely recommend it.

    Iberostar replies

    October 27th, 2014

    Dear Brian, There is nothing we love more than reading that our guests felt well cared after and thoroughly enjoyed every aspect of their stay at our IBEROSTAR Royal El Mansour hotel; Thank you for the time you took out of your day to reach out to us and notify us of your satisfaction. We are thrilled our hotel and staff were able to meet all your needs during your stay and will be delighted to welcome you back next year; please do not hesitate to contact us beforehand to inform us of anything we may do to make your stay even more enjoyable. Warmest Regards, Quality Manager IBEROSTAR Royal El Mansour
    User rate:
    10
  • Mr & Mrs Brown says:

    October 22th, 2014

    8

    "Lovely hotel, could not fault our stay > did not like Tunisia which we found a very dirty country. "

    The welcome on arrival was superb, staff friendly and couldn't do enough. The room and view was fabulous and the cleanliness excellent. Food was good but not enough variety. Beach could have been cleaner. With having nowhere outside hotel to go, the only downside was having no entertainment in the evenings. Tunisia as a country was very dirty. Could not fault the hotel or staff, excellent.

    User rate:
    8
  • Cliff G says:

    October 21th, 2014

    9

    "Rate this overall a great holiday and recommend to all"

    A wonderful hotel with great a great setting. Staff all very well trained to provide great customer service.s, pool and beach surroundings were well maintained and inviting. Rooms at a very high standard although a small gripe would be lack of soft drinks in the fridge. Food choice good enough. BIG MOAN IS THE MUSIC AT NIGHT, management to rethink outside entertainment at night.

    User rate:
    9
  • julian orchard says:

    October 11th, 2014

    10

    "would like to return soon"

    excellent hotel very comfortable great location next to the beach good choice of indoor and outdoor pools fantastic choice of meals very comfortable room steam room very helpful for my chesty cough

    User rate:
    10