Gabriel Ventosa Ibarra says:
June 27th, 2018
"Great stay at Havana"
Very pricy for a downtown hotel.
Daniel Mckenzie Dean Kelly says:
June 15th, 2018
"Overall a great experience. Lovely hotel in great location"
On check in, there was only one member of staff on the desk. After a long flight, check in to the hotel should have been quicker. There was little information provided about ALL the facilities at the hotel, we only realised there was another roof top pool we could have used on the day we left. Some bar staff grumpy, especially the late night staff. Eagerness for restaurant staff to clear tables towards end of breakfast meant that there was a delay in service for coffee etc.
Eugene Garibaldi Garith says:
January 26th, 2018
Loved the experience Great hotel
February 9th, 2018
Thank for sharing with us your good impressions about your stay.
We are looking forward to hosting you back very soon.
Our door is wide open whenever you dice to come back.
Richard Anthony Barnett says:
January 17th, 2018
"Generally v good BUT some staff clearly didn't want to be there"
Unvisited was marred by final afternoon trying to get a sandwich from the annex bar restaurant before flight. They said that as they were having a new menu, the kitchen couldn't supply food. I asked for 2 pieces of bread and a piece of cheese and I'd make my own!! They really couldn't have cared less. The bar tender however was embarrassed, but could do nothing. The restaurant manager came over and basically said it was tough luck. A staggering response from a supposed 5 star hotel
April 17th, 2018
Thank you for sending us your review and for choosing our hotel Iberostar for your recent holiday. We regret that on this occasion we did not fulfill your expectations.
With reference to the attention received at one of our bars, we take note of your comment and we regret the impression experienced. Professionalism and excellence of service are some of our strengths and we work with enthusiasm so that they continue to be so. We are sad that during your stay we did not manage to conquer you with the personalized treatment that characterizes us.
We hope to have the pleasure of your company in the future and that you had a pleasant journey home.
Patricia Anne Grove says:
December 9th, 2017
"A prime spot for a first visit to Havana suited us perfectly"
Excellent location and a good room. (We did not participate in the "activities" so the "3" given above is not a criticism) All of the staff were first rate, thank you.
Alberto Bousquet Alfonso says:
November 19th, 2017
The situation of the hotel at the Plaza Central is excellent and I have no words to describe the lobby!!
Catherine Jolin says:
September 30th, 2017
"It was overall a good experience"
Make Wi-Fi available in rooms, please. The service at the breakfast was uneven, we had much better service one morning vs another, where we got thermos coffee instead of being offered cappucino, café con leche, etc.
Raymond Buckley says:
September 13th, 2017
"Wonderful hotel and staff"
Excellent hotel , would definitely stay again at this hotel or any other in the group.
LUIS BAZ BAZ says:
July 5th, 2017
El personal no era especialmente simpático y me sorprendió que no se aceptase la Iberia Plus. Tampoco disponían de paraguas de cortesía (como en otros hoteles) para afrontar una tarde en la que diluviaba.
Terrance Wayne Danelley says:
April 10th, 2017
"Appreciated new musical entertainment throughout, and loved the flamenco night!"
all staff were professional, friendly and helpful - for ex., Yosdanis and his entire team of waiters at the pool/bar/restaurant including Yonder, Michael. Evelyn and everyone in the lobby bar, Rigel and his staff in the buffet breakfast, Nelson the massage therapist is outstanding, and we were particularly shocked when one of the maids actually remembered us as well. Lazaro and all of the Bellman and Doorman who are always there to greet us with a smile and ask if they can help.