Kerry Louise Priday says:
August 29th, 2018
"Great room, but poor service"
Lovely room, but reception staff gave incorrect information to us about the "welcome cocktail" which left us disappointed. The reception and bar staff were unhelpful when we tried to discuss this with them.
August 31th, 2018
Thank you for taking the time out of your day to send us your review. First of all, we would like to mention that all of our staff are highly-trained professionals that are selected following a meticulous process, they are characterized by their friendly manner, therefore we sincerely regret that you did not receive this impression at all times and we will relay your observations to the correct department for their serious consideration. On the other hand, we are delighted to read that you were happy with the room that we accommodated you in and we trust that you enjoyed the rest of your holiday at our beautiful, modern urban five-star establishment in the heart of old Havana and that we will have the pleasure of your company in the future at one of our hotels.
Iberostar Parque Central
Gabriel Ventosa Ibarra says:
June 27th, 2018
"Great stay at Havana"
Very pricy for a downtown hotel.
August 10th, 2018
Thank you very much for your review of Iberostar Parque Centyral. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories.
Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.
We wish you all the best.
Daniel Mckenzie Dean Kelly says:
June 15th, 2018
"Overall a great experience. Lovely hotel in great location"
On check in, there was only one member of staff on the desk. After a long flight, check in to the hotel should have been quicker. There was little information provided about ALL the facilities at the hotel, we only realised there was another roof top pool we could have used on the day we left. Some bar staff grumpy, especially the late night staff. Eagerness for restaurant staff to clear tables towards end of breakfast meant that there was a delay in service for coffee etc.
August 10th, 2018
We want you to know that the description of your stay with us at Iberostar Parque Central is very helpful and we thank you for providing your rating.
Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.
Again we want to thank you very much for sharing your review of our hotel and would be delighted to welcome you back to one of our hotels soon.
Eugene Garibaldi Garith says:
January 26th, 2018
Loved the experience Great hotel
February 9th, 2018
Thank for sharing with us your good impressions about your stay.
We are looking forward to hosting you back very soon.
Our door is wide open whenever you dice to come back.
Richard Anthony Barnett says:
January 17th, 2018
"Generally v good BUT some staff clearly didn't want to be there"
Unvisited was marred by final afternoon trying to get a sandwich from the annex bar restaurant before flight. They said that as they were having a new menu, the kitchen couldn't supply food. I asked for 2 pieces of bread and a piece of cheese and I'd make my own!! They really couldn't have cared less. The bar tender however was embarrassed, but could do nothing. The restaurant manager came over and basically said it was tough luck. A staggering response from a supposed 5 star hotel
April 17th, 2018
Thank you for sending us your review and for choosing our hotel Iberostar for your recent holiday. We regret that on this occasion we did not fulfill your expectations.
With reference to the attention received at one of our bars, we take note of your comment and we regret the impression experienced. Professionalism and excellence of service are some of our strengths and we work with enthusiasm so that they continue to be so. We are sad that during your stay we did not manage to conquer you with the personalized treatment that characterizes us.
We hope to have the pleasure of your company in the future and that you had a pleasant journey home.
Patricia Anne Grove says:
December 9th, 2017
"A prime spot for a first visit to Havana suited us perfectly"
Excellent location and a good room. (We did not participate in the "activities" so the "3" given above is not a criticism) All of the staff were first rate, thank you.
Alberto Bousquet Alfonso says:
November 19th, 2017
The situation of the hotel at the Plaza Central is excellent and I have no words to describe the lobby!!
Catherine Jolin says:
September 30th, 2017
"It was overall a good experience"
Make Wi-Fi available in rooms, please. The service at the breakfast was uneven, we had much better service one morning vs another, where we got thermos coffee instead of being offered cappucino, café con leche, etc.
Raymond Buckley says:
September 13th, 2017
"Wonderful hotel and staff"
Excellent hotel , would definitely stay again at this hotel or any other in the group.
LUIS BAZ BAZ says:
July 5th, 2017
El personal no era especialmente simpático y me sorprendió que no se aceptase la Iberia Plus. Tampoco disponían de paraguas de cortesía (como en otros hoteles) para afrontar una tarde en la que diluviaba.