James Stanley Hogg says:
February 28th, 201810
"Relaxing and enjoyable"
Lovely ambiance which enabled us to relax completely. Love the all-inclusive element so that we could leave money in the safe(apart from small coins for tips). The Hobie-Cat was great fun. The evening shows were of an amazingly high standard, we saw all three shows in our stay and loved them. The early evening entertainment in the foyer was also always worthwhileView moreCloseIBEROSTAR replies
February 28th, 2018
It has been most pleasing to read that you had such a great time in our hospitality at Iberostar Ensenachos and we want to thank you for sharing it with others.
The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.
Once more, we thank you for sharing this perfect review of our hotel and we hope that we will be able to serve you again in the future.
Iberostar CubaUser rate: 10
Megan Elizabeth Bailey says:
February 26th, 201810
"Repeat experience from previous which what we were expecting to get"
Grand Village staff is great and the main reason to return. The staff to client ratio is unmatch9ed at this price point and so is the privacy and quiet atmosphere. Resort was low in some menu items ( no bacon or pork, no calamari) but those were minor issues. Check in was phenomenal as a repeat customer ( less than a minute).View moreCloseIBEROSTAR replies
February 28th, 2018
Dear Megan Elizabeth,
We would like to thank you for choosing once again Iberostar Ensenachos for your holiday. Your friendly comment is an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts.
Also, we would like to thank you for your helpful feedback and will gladly forward it accordingly on your behalf. We attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant stay in our hotels.
Thank you once again for sharing your review and we hope you continue to include us in your future holiday arrangements.
Iberostar CubaUser rate: 10
Shaun Kristen Telfer says:
February 3th, 201810
"Another amazing vacation!"
Fantastic hotel with amazing staff. Jose Luis always greeted us with a smile and a hug. Yuli at the lobby bar was incredible and always made sure we were smiling and taken care of. Godelsy, the captain of the buffet, and his team of Armando,Javier and Yaima were fantastic and always made sure our dining experience was awesome.The hotel now is in better shape physically than it has been in the last few years.Many much needed repairs have been done along with the hurricane restoration.Thank youView moreCloseIBEROSTAR replies
February 9th, 2018
Thank you very much for sharing your experience at our Iberostar Ensenachos wit our online community.
We are happy to read you had such a great time, we will definitly share your thoughts with our staff, especially with Jose Luis, Yuli, Godelsy, Armando, Javier and Yaima. They will be very motivated with your feedback.
Thank you for your honesty and we really look forward to another visit, in order to make it as is usual in our chain.
User rate: 10
Nina Dawn Jerram says:
August 6th, 20178
"We would love to get in touch with yuniely from the pool bar"
Our stay was lovely the beach and pool was amazing in the pool bar there is a young lad called yuniely he was fantastic with us he was so polite and funny and always smiling and always happy to fetch us drinks. And also there is a lady called greta in the buffet area she was always happy and made sure she found us a table and was always willing to help us what a lovely lady she is. Some of the maids were always polite and chatted to us. Left our room lovely.View moreCloseUser rate: 8
Julie Paquet says:
August 4th, 20178
"The beach is perfect, the staff is super but we are not shure that we will return..."
Question in French would be appreciated! This stay is the one that we like the least. The food was better before, when we came on Febuary. The bridge to the Megano beach needs fixing up even if it is new. We were sick for few days, it Nevers happend before.View moreCloseUser rate: 8
Jacqueline Susan Mccormick says:
August 1th, 201710
Overall experience was excellent however, the chairs and showers were moldy. There was also an old salamander that was squished in between the sliding doors. No idea how long it's been there but not pleasant to see. Staff were so friendly and would return because of them.View moreCloseUser rate: 10
Jorge Alberto Ordoñez Diaz says:
July 31th, 201710
"Very good experience"
Review the status of the air conditioning at the rooms. We had 3 rooms an all of them has the same situation with the A/A System. In my opinion should have more variety of places for have snacks. The experience with the staff was very good, they are very professional. We had a very good time at the hotel. Congratulations!!!View moreCloseUser rate: 10
Hector Martinez Marrero says:
June 30th, 20178
"Muy buena !!!!!!!"
El hotel es muy bueno y resulta un lugar ideal para el descanso y el disfrute. Deben trabajar para subsanar esas pequeñas deficiencias y hacerlo de esa manera un lugar mejor, si es posible !!!!View moreCloseUser rate: 8
Patrice Mallejac says:
May 15th, 20176
"Décevant dans l'ensemble installations nécessitant un entretien pressant"
Je trouve que cet hôtel est en chute libre. Un grade intensif au Grand Village d'où occupation saturée nuisant à la qualité et tranquillité de l'endroit Le Check out Et l'attente pour l'autobus est un calvaire attente debout en pleine chaleur le transport pour l'aéroport accusait un retard de 1h15 !!!View moreCloseUser rate: 6
Gilles Rochette says:
May 12th, 20176
"The people are great but without organisation. The lack of supplies, the sheets and towel grey"User rate: 6