Iberostar Cancún

Cancun - Mexico View map Stays for PP/PN before from USD 268 from USD 268

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The age range of children for this hotel is from 0 to 12 years old
Cancun Iberostar Cancun awards and reviews

Reviews

473

  • Yu I Huang says:

    February 28th, 2019

    8

    "Good"

    The front desk check in staffs are very friendly, but when we found out there is other restaurant we can book a table for dinner, that staff wasn’t helpful, she keeps saying fully booked. The buffet restaurant doesn’t much cooked vegetables, which doesn’t offer much choice for my vegetarian mother who doesn’t want eat salad only. Otherwise the hotel is great, can access the beach directly. We would like to go back again for longer holiday.

    Iberostar replies

    March 4th, 2019

    Dear guest,

    Thank you so much for choosing Iberostar Cancun on your recent vacations at the Mexican Caribbean.

    We are glad to know that you enjoyed our stunning facilities and we hope that our entertainment activities and beautiful pools were of your liking.

    On the other hand, we regret to read that our gastronomic offer did not meet your expectations, allow us to mention that our guests can contact our Public Relations team for assistance regarding special dietary needs.

    It will be a pleasure to welcome you and your family back in the close future!

    Sunny regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • Melissa Brudwick says:

    December 28th, 2018

    10

    "Yes"

    Disappointed with “reservation system” for themed dining rooms. We were only able to get one reservation for our 5 night stay. Elevator out of service. When I asked the concierge where the stairs were, NONE of the concierges knew where the stairs were located.

    Iberostar replies

    January 4th, 2019

    Dear guest,

    Thank you for sharing your comments about your experience at Iberostar Cancun.

    We truly regret to know that you had some inconveniences with our dinner reservations system. Our main goal is to offer our guests a unique and special experience where meals are made-to-order, so we can provide freshness and quality along with personalized service. In order to achieve this, we cannot occupy all the restaurant tables during the first seating because some of our guests take longer to enjoy dinner and part of the experience is not to rush while serving them.

    Likewise, the availability of the reservations depends on the number of guests we have at the hotel at the time. However, we do try to be really flexible with this, as we know that many guests like to repeat their visits to certain restaurants. When guests that did not make reservations ask our employees, they are allowed in as long as there is space available. Also, sometimes our guests that do make reservations do not show up so we need to wait a few minutes until we can give their space to other guests, nevertheless we are working to improve all our services, at it is our main purpose to achieve the complete satisfaction of our guests.

    Once again, we thank you for sharing your experience with us and we hope you can give us another opportunity to host you again in the future.

    Best regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Abniel Feliciano says:

    November 11th, 2018

    8

    "Very good"

    App need big improvement. Also structure need love... :)

    Iberostar replies

    November 14th, 2018

    Dear guest,

    Thank you for taking the time to share your comments about your recent vacations at Iberostar Cancun.

    We are glad to know that you spend a wonderful time and that we were able to make of your stay an amazing experience.

    On the other hand, we appreciate your suggestions regarding the App; rest assured that we will take into consideration your comments to continue improving.

    Thank you for review and we hope we can welcome you again in the near future.

    Warm regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • Laurent Pierre Francois Commanay says:

    October 24th, 2018

    10

    "Excellent"

    Always the same food in the restaurants like japonese, and no more drinks supply like sake, wine for many days

    Iberostar replies

    October 26th, 2018

    Dear guest,

    We would like to thank you for having chosen Iberostar Cancun on your recent trip to the Mexican Caribbean.

    The most important goal that we pursuit is to provide an excellent service to our guests and exceed their expectations through our attentive service and we are happy to know that you had an excellent vacation during your stay with us.

    On the other hand, our Chefs are always in a continuous research to provide our guests with the ultimate culinary experience and we are saddened to read we were not able to achieve this during your stay, nevertheless, we do not take your comments lightly and we will forward them to our Executive Chef to improve our services. 

    Thank you once again for your review; we hope to have the opportunity to welcome you back in the near future.

    Warm regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Ronald Larry Baker says:

    September 18th, 2018

    10

    "It Was And Is Always "Great" that's why we keep going back!!"

    This was our 10th time staying at Iberostar/Cancun due to the staff (Isis Martinez and Miguel Montiel have become personal friends from us staying there so much. Last year we brought my wife's son and his wife. This year we took her sister and her husband - they were overwhelmed with the total experience at the Iberostar. Staff, employee's, property, food, beach, pool and entertainment are always outstanding in our book. My wife and I go twice a year - May & Sept.

    Iberostar replies

    September 20th, 2018

    Dear guest,

    On behalf of our entire team and our General Manager, we want to thank you for your loyalty and for sharing with us your impressions about your 10th stay at Iberostar Cancun.

    We are happy to know that once again you had an amazing vacation and that our staff went beyond your expectations by taking care of every single detail during your stay, especially Isis and Miguel, you can be sure that we will congratulate them for their excellent work.

    Likewise, it is rewarding to know that you and your family enjoyed our beautiful facilities and gastronomic offer, allow us to mention that our guests’ satisfaction is our main goal and reviews like yours encourage our staff to the outstanding job they do every day.

    Thank you for trusting in Iberostar; you and your family, are truly valuable members of the Iberostar family.  

    It will be an honor to receive you again at your home away from home.

    Cordially,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Pamela Marie Beck says:

    September 12th, 2018

    8

    "Overall a great experience"

    1.This hotel is lacking bathrooms for the size of the hotel. bathrooms are a far hike away from the pool area and is not enough. 2. Mexican restaurant or Bar should serve ceviche with chips .. that was a disappointment being in Mexico and not able to get this. 3. Rooms were comfortable BUT need an additional trash can by the desk. Easy fix so clients don’t have to go to the bathroom every time something needs thrown away.

    Iberostar replies

    September 14th, 2018

    Dear guest,

    First and foremost, we would like to thank you for choosing our resort on your recent vacation.

    We are glad to know that you had a great stay with us, and we thank you for your feedback as it helps us identify the areas where we can improve, thusly, we will share your comments with our Housekeeping team and our Food and Beverage department for a proper follow up.

    It will be an honor to host you once again in the close future!

    Warm regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • Gail Kathryn Abendroth Bishop says:

    May 21th, 2018

    8

    "Had a pleasant, relaxing experience."

    A few minor problems; outlets in our room tended to be loose, and a few didn't work. Air conditioning failed throughout the hotel during one half-day. Overall everything was nice - the staff were almost all excellent, the lobby is beautiful, it's a very nice place.

    Iberostar replies

    May 25th, 2018

    Dear guest,

    Firstly, thank you for staying with us at IBEROSTAR Cancun.

    We are more than glad to know that had a relaxing vacations thanks to the courteous service of our staff and our beautiful facilities.

    On the other hand, we appreciate your feedback as it points out on the areas where we can improve, rest assured that we will share your observations with the Maintenence department in order to enhance our service. 

    It will be a pleasure to host you once again and create another “Shining Experience” together. 

    Sunny regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Peter Webb says:

    May 9th, 2018

    10

    "Will go to an Iberostar Hotel again"

    Well kept hotel with super efficient and friendly staff.

    Iberostar replies

    May 11th, 2018

    Dear guest,

    Thank you so much not only for staying with us at IBEROSTAR Cancun but also for taking the time to share your experience with us.

    We are more than happy to know that you really enjoyed your stay at our resort and the friendliness of our team. Reviews like yours motivate us to continue a improving our services in order to ensure our guests’ satisfaction.

    It will be an honor to welcome you back in the near future and create many more memorable experiences together.

    Sincerely,

    Quality Manager

    IBEROSTAR México

    User rate:
    10
  • Paul Andrew Eisan says:

    April 17th, 2018

    10

    "Coming back with entire family."

    Everything was excellent

    Iberostar replies

    April 30th, 2018

    Dear guest,

    Thank you so much for staying with us at IBEROSTAR Cancun.

    It is an honor to know that you had a great time at our beautiful resort and that we were able to meet your expectations.

    We are pleased to know that you want to come back with all your family, it will be an honor to host you all. 

    Sunny regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Anna Kovaleva says:

    April 7th, 2018

    10

    "Perfect stay"

    Iberostar replies

    April 11th, 2018

    Dear guest,

    We thank you for choosing IBEROSTAR Cancun on your recent vacations at the Mexican Caribbean.

    It is gratifying to know you had a fantastic stay at our resort and we will be honored to host you once again.

    Sincerely,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10

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