Iberostar Cancún

Cancun - Mexico View map Stays for PP/PN before from USD 109 from USD 109

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Reviews

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Reviews

469

  • Ronald Larry Baker says:

    September 18th, 2018

    10

    "It Was And Is Always "Great" that's why we keep going back!!"

    This was our 10th time staying at Iberostar/Cancun due to the staff (Isis Martinez and Miguel Montiel have become personal friends from us staying there so much. Last year we brought my wife's son and his wife. This year we took her sister and her husband - they were overwhelmed with the total experience at the Iberostar. Staff, employee's, property, food, beach, pool and entertainment are always outstanding in our book. My wife and I go twice a year - May & Sept.

    Iberostar replies

    September 20th, 2018

    Dear guest,

    On behalf of our entire team and our General Manager, we want to thank you for your loyalty and for sharing with us your impressions about your 10th stay at Iberostar Cancun.

    We are happy to know that once again you had an amazing vacation and that our staff went beyond your expectations by taking care of every single detail during your stay, especially Isis and Miguel, you can be sure that we will congratulate them for their excellent work.

    Likewise, it is rewarding to know that you and your family enjoyed our beautiful facilities and gastronomic offer, allow us to mention that our guests’ satisfaction is our main goal and reviews like yours encourage our staff to the outstanding job they do every day.

    Thank you for trusting in Iberostar; you and your family, are truly valuable members of the Iberostar family.  

    It will be an honor to receive you again at your home away from home.

    Cordially,

    Quality Manager

    Iberostar Mexico

    User rate:
    10
  • Pamela Marie Beck says:

    September 12th, 2018

    8

    "Overall a great experience"

    1.This hotel is lacking bathrooms for the size of the hotel. bathrooms are a far hike away from the pool area and is not enough. 2. Mexican restaurant or Bar should serve ceviche with chips .. that was a disappointment being in Mexico and not able to get this. 3. Rooms were comfortable BUT need an additional trash can by the desk. Easy fix so clients don’t have to go to the bathroom every time something needs thrown away.

    Iberostar replies

    September 14th, 2018

    Dear guest,

    First and foremost, we would like to thank you for choosing our resort on your recent vacation.

    We are glad to know that you had a great stay with us, and we thank you for your feedback as it helps us identify the areas where we can improve, thusly, we will share your comments with our Housekeeping team and our Food and Beverage department for a proper follow up.

    It will be an honor to host you once again in the close future!

    Warm regards,

    Quality Manager

    Iberostar Mexico

    User rate:
    8
  • Gail Kathryn Abendroth Bishop says:

    May 21th, 2018

    8

    "Had a pleasant, relaxing experience."

    A few minor problems; outlets in our room tended to be loose, and a few didn't work. Air conditioning failed throughout the hotel during one half-day. Overall everything was nice - the staff were almost all excellent, the lobby is beautiful, it's a very nice place.

    Iberostar replies

    May 25th, 2018

    Dear guest,

    Firstly, thank you for staying with us at IBEROSTAR Cancun.

    We are more than glad to know that had a relaxing vacations thanks to the courteous service of our staff and our beautiful facilities.

    On the other hand, we appreciate your feedback as it points out on the areas where we can improve, rest assured that we will share your observations with the Maintenence department in order to enhance our service. 

    It will be a pleasure to host you once again and create another “Shining Experience” together. 

    Sunny regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    8
  • Peter Webb says:

    May 9th, 2018

    10

    "Will go to an Iberostar Hotel again"

    Well kept hotel with super efficient and friendly staff.

    Iberostar replies

    May 11th, 2018

    Dear guest,

    Thank you so much not only for staying with us at IBEROSTAR Cancun but also for taking the time to share your experience with us.

    We are more than happy to know that you really enjoyed your stay at our resort and the friendliness of our team. Reviews like yours motivate us to continue a improving our services in order to ensure our guests’ satisfaction.

    It will be an honor to welcome you back in the near future and create many more memorable experiences together.

    Sincerely,

    Quality Manager

    IBEROSTAR México

    User rate:
    10
  • Paul Andrew Eisan says:

    April 17th, 2018

    10

    "Coming back with entire family."

    Everything was excellent

    Iberostar replies

    April 30th, 2018

    Dear guest,

    Thank you so much for staying with us at IBEROSTAR Cancun.

    It is an honor to know that you had a great time at our beautiful resort and that we were able to meet your expectations.

    We are pleased to know that you want to come back with all your family, it will be an honor to host you all. 

    Sunny regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Anna Kovaleva says:

    April 7th, 2018

    10

    "Perfect stay"

    Iberostar replies

    April 11th, 2018

    Dear guest,

    We thank you for choosing IBEROSTAR Cancun on your recent vacations at the Mexican Caribbean.

    It is gratifying to know you had a fantastic stay at our resort and we will be honored to host you once again.

    Sincerely,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Plamen Parvanov Angelov says:

    October 22th, 2017

    10

    "Excellent"

    Excellent experience, thinking to come again with the family

    User rate:
    10
  • Mark Hough says:

    September 29th, 2017

    10

    "Amazing holiday fantastic location"

    This was my first time to Mexico, I chose this Hotel Through recommendation, am glad I did, this is a magnificent hotel which is run SUPERBLY. I have only previously holidayed in Europe Egypt Etc. Where I have had many many great holidays. But this hotel was Fantastic. Staff Food Entertainment Location. Etc. I can't Speke highly enough of this hotel, A Very Big Thank You. To all the Inerostar Staff we had an Amazing Experience. To many to mention. Jorge snack bar Especially.

    Iberostar replies

    October 1th, 2017

    Dear guest,

    Thank you for taking the time to write a brief review about your vacations at IBEROSTAR Cancun.

    We are glad to know that you had a wonderful time and that you enjoyed all the hotel facilities, food and the service from our staff. Comments like yours are a source of great motivation for us, as we see our hard work reflected in a satisfied visitor.

    Please come back soon as we would love to host you again.

    Kind regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    10
  • Scott David Zehr says:

    January 24th, 2017

    8

    "Very relaxing"

    The ONLY reason i wouldnt recommend is because of the quality of the food. But if food was not as high on someones priority list i would definitely recommend.

    Iberostar replies

    February 24th, 2017

    Dear guest,

    Thank you very much for sharing with us your vacation experience about your recent stay at IBEROSTAR Cancun.

    We are glad to know that you had a wonderful time with us, however, we are sorry to hear that the food was not up to your expectations, our food and beverage staff is committed to high standards in the elaboration of the culinary dishes with the fresh local ingredients.

    Once again we appreciate your review and we really hope to have the opportunity to welcome you back in the future.

    Kind regards,

    Quality Manager      

    IBEROSTAR Mexico

    User rate:
    8
  • Marie Leiner De La Cabada says:

    January 4th, 2017

    6

    "food was average...not great .... nice place and service ..."

    pushing too much to sell other things ...we paid a lot of money to have calls over and over and messages....very arrogant front desk person when asking for something

    Iberostar replies

    January 19th, 2017

    Dear guest,

    Thank you for taking the time to write and share your vacation experience and your impressions of our hotel.

    We really regret if any of our The club staff make you feel uncomfortable in the way they approach you; we would like to inform you that we are taking part in several initiatives and programs for the reinforcement of training of our employees in specific areas or situations.  Our aim is the complete satisfaction of our clients and clearly the service provided by our staff is key.

    Based in your feedback we will make sure to address all this point mentioned with the head department in order to give the appropriate follow up.

    Once again thank you for your comments we hope to have the opportunity to host you again In a near future.

    Best regards,

    Quality Manager

    IBEROSTAR Mexico

    User rate:
    6

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