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  • IBEROSTAR Torviscas Playa, 4 stars resort
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IBEROSTAR Torviscas Playa

Our guests reviewsIBEROSTAR Torviscas Playa

  • Royston Crotty says: 25 days

    Yes

    "We have just returned to the Iberostar Torviscas Playa for the 5th time. As usual the staff were exceptional but this time no kids pool. I have a 3 year old and for the whole 11 nights had no pool for the baby. Also the noise of the machines and the replacing tiles. I spoke to a lovely lady Janna Guest Relations Manager and have been promised compensation on our next visit."

    Rating: 5,0
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    20 days

    "Dear Guest, We first would like to thank you for your loyalty and trust in our IBEROSTAR Torviscas Playa hotel for your family holidays in Tenerife, as well as for the time you spent to share your recent experience. Please accept our sincerest apologies for the inconveniences caused by urgent needed repairs of our kids’ pool during your stay; unfortunately these kinds of incidents may happen anytime and we did our utmost to minimize the disturbances for our guests. On the other hand, we greatly appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main assets; we will make sure to congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your valuable time; It will be a real pleasure to welcome you back on your next trip to Tenerife and please do not hesitate to contact us beforehand to organize every detail of your stay. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • J Harpur says: 25 days

    Would stay again but every guest made same comments about state of rooms

    "Beautiful location lovely staff but rooms and corridors in the hotel sadly badly in need of attention this hotel in need of referbishment"

    Rating: 7,0
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    20 days

    "Dear Guest, As to us the vision of our clients is the key to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this review on your recent holiday experience at our IBEROSTAR Torviscas Playa hotel. We are fully aware that this is the best way to achieve superiority and excellence in our daily services. We took good note of your comment on our hotel, and although we would like to point out that we regularly maintain all rooms and installations in order to guarantee the respect of our standards at all times, we have shared your review with our head office in order to study the possibility to undertake a refurbishment in the near future. On the other hand, we thank you for your highlight on our prime location, facing the Ocean and with a wide array of leisure and dining options within easy reach and are sincerely grateful for your kind words towards our staff; we will make sure to share your review as we know it will mean a great deal to them. We will take in consideration all of your comments and we will try our very best to surprise you positively if you decide to honor us with a new visit in the future. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Ian Sharp says: 26 days

    Stayed the Sept 2014

    "The staff are excellent as is the swimming pool, restaurant, and bar areas at the Torviscas Playa the only let down was bedrooms and bathrooms need updating. Is these had been as good as the rest of the hotel it would have been a 10 ."

    Rating: 8,0
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  • Linda Verregghen Verbraak says: 26 days

    Super!!

    "This hotel Torviscas playa was really good! The rooms are very comfortabele and clean, the people who work in the hotel are so kind and the breakfast at the restaurant was amazing! The location, so close to the beach is also a positive point. "

    Rating: 9,0
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  • William Evans says: 28 days

    Fantastic stay with a couple of problems.

    "We had a fantastic 10 day stay in a junior suite 651 with only 2 problems.The jacuzzi did not work for 6 days after a power cut and the maintenance staff could not fix it because a new part was needed which was quite disappointing as that was a major reason for booking a suite.The other problem was that we both received dozens of bites which we thought were mosquitoes, but were confirmed on our return as bed bug bites! I realise that this is now a problem worldwide for hotels and am sure you will take steps to eradicate this problem from room 651. I do not wish to post these problems on other travel websites because we enjoyed our holiday so much. On over 30 visits to Tenerife we have never experienced better staff in all areas of the hotel and the food was also the best we have ever had. We are already planning another trip this year and will probably return again although given our couple of problems not to a junior suite this time."

    Rating: 10,0
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  • Denis Ann Mahony says: 28 days

    No one around to help us when they tried to rob my husband .

    "My husband was "mugged" at the security gate to the beach on the last day,Thank God they got nothing and we weren't injured."

    Rating: 8,0
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  • Shirley Oldfield says: 28 days

    Only if the room I pay for has adequate disabled facilities

    "Our 5th consecutive holiday with Iberostar was spoilt by the poor state of the walk-in shower. My husband and I are both in our mid-seventies and he is disabled and is unable to stand without support. The plastic shower tray was very slippery and a rubber bath mat was of little use ; I had to lay a towel down for him to stand on. There were no hand rails for him to hold either in the shower or to get in and out of it.He had to support himself with the shower head rail leaving me to wash and shower him. The grouting of the tiles was dirty and the shower hose was broken at the head. Neither was there a rail by the toilet. We had paid an extra £180 for a walk in shower which was a sea view room. I think this is blatant descrimination of the disabled and trust that the rooms and the corridors will be upgraded in the very near future as they are a disgrace compared to the rest the hotel which appears to have been refurbished since our visit last year. "

    Rating: 7,0
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    20 days

    "Dear Shirley, We were very disappointed to read your experience during your stay at our IBEROSTAR Torviscas Playa hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We however would like to point out that we have 5 adapted rooms for guests with reduced mobility at no extra charge; for a future occasion we strongly recommend you contact our call center from where we can offer you a personalized booking guidance and help you choose the accommodation type that best meets your holiday needs and wishes. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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