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  • IBEROSTAR Torviscas Playa, 4 stars resort
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  • Hotel in Costa Adeje. IBEROSTAR Hotels & Resorts
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  • IBEROSTAR Torviscas Playa, 4 stars nice accommodation
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    person/night *Room only

IBEROSTAR Torviscas Playa

Our guests reviewsIBEROSTAR Torviscas Playa

  • Denis Ann Mahony says: 10 months

    No one around to help us when they tried to rob my husband .

    "My husband was "mugged" at the security gate to the beach on the last day,Thank God they got nothing and we weren't injured."

    Rating: 8,0
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  • Shirley Oldfield says: 10 months

    Only if the room I pay for has adequate disabled facilities

    "Our 5th consecutive holiday with Iberostar was spoilt by the poor state of the walk-in shower. My husband and I are both in our mid-seventies and he is disabled and is unable to stand without support. The plastic shower tray was very slippery and a rubber bath mat was of little use ; I had to lay a towel down for him to stand on. There were no hand rails for him to hold either in the shower or to get in and out of it.He had to support himself with the shower head rail leaving me to wash and shower him. The grouting of the tiles was dirty and the shower hose was broken at the head. Neither was there a rail by the toilet. We had paid an extra £180 for a walk in shower which was a sea view room. I think this is blatant descrimination of the disabled and trust that the rooms and the corridors will be upgraded in the very near future as they are a disgrace compared to the rest the hotel which appears to have been refurbished since our visit last year. "

    Rating: 7,0
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    10 months

    "Dear Shirley, We were very disappointed to read your experience during your stay at our IBEROSTAR Torviscas Playa hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We however would like to point out that we have 5 adapted rooms for guests with reduced mobility at no extra charge; for a future occasion we strongly recommend you contact our call center from where we can offer you a personalized booking guidance and help you choose the accommodation type that best meets your holiday needs and wishes. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Les Brookes says: 10 months

    WE RECOMMEND FOR YOUNG AND OLD

    "EXCELLENT POSITION ESPECIALLY FOR MY ELDERLY PARENTS-IN-LAW, WHO FIND IT DIFFICULT TO CLIMB UP HILLS AND LOTS OF STEPS. BEDROOMS CLEAN AND ADEQUATE WITH GOOD CLEANING SERVICE, JUST ONE NIGGLE...NOT ENOUGH POWER SOCKETS...JUST ONE IN THE BATHROOM TO POWER MY ELECTRIC SHAVER AND RECHARGE OUR 2 PHONES...ARE ALL THE BEDROOMS THE SAME ??? THE SEA VIEW BALCONY WAS GREAT AND I AM GLAD WE RQUESTED IT, I RECOMMEND YOU DO THE SAME BECAUSE THE OTHER SIDE OF THE HOTEL FRONTS A BUSY ROAD. THE DINING EXPERIENCE GOT A BIT TIRESOME AS THE DAYS PASSED BY AND WE DECIDED TO DITCH THE BUFFET FOOD FOR A COUPLE OF THE LOCAL RESTAURANTS IN OUR SECOND WEEK. THE HOTEL FOOD INCLUDED A LOT OF RECYCLED ITEMS, SUITABLY CHOPPED UP TO DISGUISE THE FACT AND ELIMINATE WASTE. ALSO, AS USUAL THE BACON IS NOTHING LIKE THE LEAN QUALITY WE HAVE IN THE UK AND THE MEATS WERE TOUGH TO EAT, EVEN SO THERE IS HUGE VARIETY AND VERY GOOD NIGHTLY ENTERTAINMENT. ALL IN ALL OUR 14 NIGHT STAY WAS THE BEST VALUE FOR MONEY - WHEN COMPARED WITH OTHER HOTELS - AND WE WILL GO BACK AGAIN "

    Rating: 8,0
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  • Mark Bradley says: 10 months

    As above

    "Great hotel and great staff"

    Rating: 10,0
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  • B. O'brien says: 11 months

    Depends on the upgrading of rooms and communal areas

    "Hotel badly needs updating. The decor in rooms is extremely dated as is the reception areas etc. the baby pool was getting work done so out of use which is understandable to repair and make it safe but it was going to be out of use for over 2 weeks which is not acceptable and the hotel should have paid more to get the work done quicker. However the hotel staff were superb either on reception, room cleaning, in restaurant and general assistants. The food was also very good for all meal times and very well presented. Also the hotel was spacious and immaculately clean. If some money was spent and the updating done we would definitely consider staying there again."

    Rating: 7,0
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  • Ann Biggin says: 11 months

    An excellent hotel which we would certainly recommend.

    "Overall a very friendly Hotel excellent service and food. The rooms could do with updating or given a bit of TLC. But were always very clean. Very good pool area with plenty of sunbeds. Although there was the usual problem of people reserving them early and not using them till late afternoon. "

    Rating: 9,0
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  • Katarina says: 11 months

    Our stay in the hotel meet our requirements. Very, very good.

    "We were here (Iberostar Torviscas Playa) with my husband three times. Hotel is not new and it is necessary to improve furniture, bathrooms and ... But staff from the hotel are very, very good, friendly and they have always smile... "

    Rating: 9,0
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