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  • IBEROSTAR Torviscas Playa, 4 stars nice accommodation
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IBEROSTAR Torviscas Playa

Our guests reviewsIBEROSTAR Torviscas Playa

  • Mark Strasser says: 8 months

    yes

    "Lovely hotel, food really good and staff very helpful and friendly. Only thing I can say negative about hotel is that the bathrooms could do with upyes dating."

    Rating: 8,0
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  • H. Goodwin says: 8 months

    Excellent hotel, will be going back next year.

    "Our stay in Torviscas Playa hotel in Tenerife last week was absolutely excellent. The room was clean and comfortable and all the main areas were very plush with plenty of different seating areas. All the staff were cheerful and very helpful and spoke excellent English. The food was extremely tasty with lots of choice and was well labelled for those with dietary problems. Will be going back! "

    Rating: 10,0
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    8 months

    "Dear Guest, Thank you for reviewing your recent stay at our IBEROSTAR Torviscas Playa hotel. It is wonderful to hear we were able to make your stay “Excellent” from the moment you arrived until the moment you departed. Moreover we thank you for pointing out the cleanliness of our rooms as well as the comfort of our public areas and the quality and variety of our gastronomy. Last but not least, your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them. Once again, thank you for your valuable time; it will be a real pleasure to welcome you back and please do not hesitate to contact us beforehand if you require any special arrangements for your future visit. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • John Cavanagh says: 8 months

    excellent staff

    " been to this hotel several times excellent hotel. "

    Rating: 8,0
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    8 months

    "Dear John, Thank you for your loyalty to our IBEROSTAR Torviscas Playa hotel for your holidays in Tenerife, we are very pleased to read that our hotel and staff are able to meet all your needs and expectations. We look forward to welcoming you back in your home away from home, ensuring you in advance of our utmost care and dedication. Friendly Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Anniem says: 8 months

    Excellent holiday - but bedrooms need refurbishing

    "I had a great holiday in Iberostar Torvista Playas. All the hotel staff were charming and helpful; there was an amazing choice of wonderful food at every meal. The pool areas were kept spotless and there were plenty of sunbeds to choose from. The various bars were welcoming and the service was excellent. Bedrooms however were 'tired' although clean and adequate. "

    Rating: 9,0
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  • Kjærsgaard, Pandrup, Dk says: 8 months

    NOT AS expected

    "visited your hotel 2 years ago. The quality Of the hotel is impaired since then. The staf hardly cannot speak and understand english. The staf at the poolbar was not serviceminede. The food was monotonous. We stayed 2 weeks. The menu for week 1 was nearly the same for week 2."

    Rating: 5,0
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    8 months

    "Dear Guest, Thank you for your return visit to our IBEROSTAR Torviscas Playa hotel; we were regretful to learn that your experience fell short of your expectations from your past visit as our entire team put a lot of effort to maintain the highest standards of service, to let our guests feel most valued and genuinely cared for. We were however quite surprised to read your comments on the English language knowledge at the hotel as Tenerife is indeed a favorite destination for British travelers and the majority of our staff members, in order to be able to deliver a good service, can easily communicate in English. Moreover, we were sincerely sorry to know that you were dissatisfied with the restaurant and dining experience because at IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, following a two weeks menu rotation so as to guarantee the possibility to savor many different flavors at every single meal and make it one of the best added values to their holiday among us; nevertheless, we have discussed your comments regarding these points with the concerned departmental managers to ensure that they are used to improve experience for our future guests. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your latest impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • David And Maura Whiteley says: 8 months

    We would visit the hotel again but would like to have a better room as we do like our home comforts!

    "The hotel was excellent in every way. For example check in was welcoming and efficient. The communal areas attractive and clean. The food amazing. The entertainment good. The staff overall excellent and you are lucky to have them. The bedroom was not the one we booked therefore basic but ok for our stay. We were compensated for not getting the superior room that we booked Lovely hotel."

    Rating: 10,0
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    8 months

    "Dear David and Maura, Thank you for the great review of your recent stay with us. We are very pleased to read that you enjoyed your overall holiday and certainly agree that our wonderful staff play a key role to our guests' experience, ensuring that we deliver a high standard of service and a warm, memorable stay. We also appreciate your praising comments on our buffets because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we were able to conquer yours. We are also very grateful for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows to make our guests' stay a memorable one. Once again, thank you for your visit and the courtesy of your time; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable IBEROSTAR experience. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • P And R Herd says: 8 months

    And they just went to the pool bar and just got drinks and food for all there party. We were very unhappy at the staff as how can people go to the bar and ask for six drinks on one wrist band.you need to look at what's going on before we come back.as we f

    "This was are first time back in four years.we booked a/l as to us it was value for money.but we were disgusted at the amount of people who were on B and B and half board who were making sandwiches and taking cakes and fruit so they did not have to for food at dinner time the staff watch what's going on and nothing. There was a group of 14 people that came to gather, only one couple paid for a/l an"

    Rating: 9,0
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    8 months

    "Dear Guest, We first would like to thank you for your return visit to our IBEROSTAR Torviscas Playa hotel and for the time you spent to share your feedback; our guests’ input is essential to us as they represent a very important tool of measuring our performance and improving our services where necessary. We have taken good note of your comments related to the use by some guests of our restaurant and bars and shared your review with our management team for information; as reported on the welcome letter handled at the time of check in to all guests, it is clearly reported on bold character that it is strictly forbidden to take food out of the restaurant, mainly for security and hygiene reasons; nevertheless we commit to revise our procedures so as to avoid receiving this kind of feedback in the future and to be more attentive on this aspect of our services. Once again, thank you for making us your choice hotel when visiting Tenerife and for the courtesy of your time; we look forward to the opportunity to welcoming you back at your earliest convenience. Kindest Regards, Quality Manager IBEROSTAR Torvsicas Playa "

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