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  • IBEROSTAR Torviscas Playa, 4 stars resort
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    46
    person/night *Room only
  • Hotel in Costa Adeje. IBEROSTAR Hotels & Resorts
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IBEROSTAR Torviscas Playa

Our guests reviewsIBEROSTAR Torviscas Playa

  • P And R Herd says: 4 days

    And they just went to the pool bar and just got drinks and food for all there party. We were very unhappy at the staff as how can people go to the bar and ask for six drinks on one wrist band.you need to look at what's going on before we come back.as we f

    "This was are first time back in four years.we booked a/l as to us it was value for money.but we were disgusted at the amount of people who were on B and B and half board who were making sandwiches and taking cakes and fruit so they did not have to for food at dinner time the staff watch what's going on and nothing. There was a group of 14 people that came to gather, only one couple paid for a/l an"

    Rating: 9,0
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    4 days

    "Dear Guest, We first would like to thank you for your return visit to our IBEROSTAR Torviscas Playa hotel and for the time you spent to share your feedback; our guests’ input is essential to us as they represent a very important tool of measuring our performance and improving our services where necessary. We have taken good note of your comments related to the use by some guests of our restaurant and bars and shared your review with our management team for information; as reported on the welcome letter handled at the time of check in to all guests, it is clearly reported on bold character that it is strictly forbidden to take food out of the restaurant, mainly for security and hygiene reasons; nevertheless we commit to revise our procedures so as to avoid receiving this kind of feedback in the future and to be more attentive on this aspect of our services. Once again, thank you for making us your choice hotel when visiting Tenerife and for the courtesy of your time; we look forward to the opportunity to welcoming you back at your earliest convenience. Kindest Regards, Quality Manager IBEROSTAR Torvsicas Playa "

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  • P Brown says: 4 days

    third stay just gets better

    "excellent stay as usual room great staff great"

    Rating: 10,0
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    4 days

    "Dear Guest, We first would like to thank you for your loyalty and trust in our IBEROSTAR Torviscas Playa hotel, as well as for the time you spent to share your recent experience on our website, we are thrilled to read that, once more, you thoroughly enjoyed your holidays with us. We will all look forward to welcoming you back and please do not hesitate to contact us if you require any special arrangements for your future stay. Warmest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Aukje says: 4 days

    Nice hotel

    "We like WiFi in THE whole of the hotel and we had to buy it and iT was very slow "

    Rating: 8,0
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    4 days

    "Dear Aukje, Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Torviscas Playa hotel, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. We took good note of your comment on our Wi Fi service and although the extra charge is duly reported on our website, we commit to revise the possibility to enhance our connection to offer a better internet service. Please know, your feedback will be shared with the appropriate managers for further review. Thank you again for visiting us and we hope to get a chance to exceed your expectations in the future. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Thomas says: 8 days

    Good living

    "Very nice hotel"

    Rating: 9,0
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    8 days

    "Dear Thomas, Thank you for the great feedback on your recent holiday experience at our IBEROSTAR Torviscas Playa hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Warmest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Mark Illing says: 10 days

    the hotel was tidy and clean and room service excellent. entertainment staff were also very good.

    "while the hotel was good position and pools and staff were good - I thought it was let down by the food - with a lot of it being tasteless and seemed it was food that was defrosted items, not made fresh - also cold meat choice was limited, with some days only fish available - what if you don't like fish! Omelettes were cooked with cheap tasteless meat and cheese. and no chance to add mushrooms etc"

    Rating: 7,0
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    10 days

    "Dear Mark, Although we sincerely regret reading that your stay at our IBEROSTAR Torviscas Playa hotel fell short of your expectations in some aspects, we are grateful for the time you spent to share your feedback on your overall holiday experience among us; we certainly believe that there is always room for improvement and your constructive critics will help us identify areas that could use more attention to detail. We took good note of your comments on our buffets and made sure to share them with our management team and Executive Chefs for information, however we would like to take the opportunity to point out that at every service our Chefs make sure that meat, fish and vegetarian options are available in order to cater for all diet requirements and please all palates. On the other hand, we are glad you liked our location and are grateful for your highlight on the professionalism of our staff. Please be assured that your feedback will be shared with the appropriate managers for further review. Thank you again for visiting us and we hope to get a chance to exceed your expectations in the future. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Aleksas Pikturna says: 11 days

    We had very nice holidays

    "1. Very low Wi-Fi in the room. It was inpossible to work. 2. I would like earler opening time of Fitness hall (f. i. 7:30) "

    Rating: 8,0
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  • Krystyna , Roman 60 says: 12 days

    Very good.

    "Super!"

    Rating: 10,0
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