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  • IBEROSTAR Torviscas Playa, 4 stars resort
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    43
    person/night *Room only
  • Hotel in Costa Adeje. IBEROSTAR Hotels & Resorts
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IBEROSTAR Torviscas Playa

Our guests reviewsIBEROSTAR Torviscas Playa

  • Thomas says: 5 days

    Good living

    "Very nice hotel"

    Rating: 9,0
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  • Mark Illing says: 6 days

    the hotel was tidy and clean and room service excellent. entertainment staff were also very good.

    "while the hotel was good position and pools and staff were good - I thought it was let down by the food - with a lot of it being tasteless and seemed it was food that was defrosted items, not made fresh - also cold meat choice was limited, with some days only fish available - what if you don't like fish! Omelettes were cooked with cheap tasteless meat and cheese. and no chance to add mushrooms etc"

    Rating: 7,0
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    6 days

    "Dear Mark, Although we sincerely regret reading that your stay at our IBEROSTAR Torviscas Playa hotel fell short of your expectations in some aspects, we are grateful for the time you spent to share your feedback on your overall holiday experience among us; we certainly believe that there is always room for improvement and your constructive critics will help us identify areas that could use more attention to detail. We took good note of your comments on our buffets and made sure to share them with our management team and Executive Chefs for information, however we would like to take the opportunity to point out that at every service our Chefs make sure that meat, fish and vegetarian options are available in order to cater for all diet requirements and please all palates. On the other hand, we are glad you liked our location and are grateful for your highlight on the professionalism of our staff. Please be assured that your feedback will be shared with the appropriate managers for further review. Thank you again for visiting us and we hope to get a chance to exceed your expectations in the future. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Aleksas Pikturna says: 8 days

    We had very nice holidays

    "1. Very low Wi-Fi in the room. It was inpossible to work. 2. I would like earler opening time of Fitness hall (f. i. 7:30) "

    Rating: 8,0
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  • Krystyna , Roman 60 says: 8 days

    Very good.

    "Super!"

    Rating: 10,0
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  • Alexander Johnson says: 8 days

    Would think about coming back if rooms

    "Good location staff were good food good not a 4star room tired and bathroom tiles on floor & walls were cracked & broken entertainment was very poor public areas were clean and well decorated not happy about the charge for the safe also lack of s electric sockets also lack of bath towels as we showered twice a day we had 4 cockroaches in bathroom we paid £140 for an upgrade to a sea view "

    Rating: 8,0
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  • Steven Miller says: 9 days

    Reasonable stay but hotel over rated at 4 star and in need of modernisation

    "Hotel staff are fantastic and helpful. Standard rooms are definitely not what i expect from a 4 star hotel. Bathrooms had cracked floor tiles, silicon sealant badly rotted and coming off the shower and walls. Bath was damaged and in poor order. Rooms are very dated and in need of modernisation. Pool area is good and never a shortage of sun beds. Water is freezing cold."

    Rating: 5,0
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    6 days

    "Dear Steven, We appreciate you reaching out to us to notify us of your concerns related to your recent stay at our IBEROSTAR Torviscas Playa hotel and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can make the appropriate adjustments in the areas you mentioned. On the other hand we thank you for your praising words towards our staff, their great attitude and genuine kindness and helpfulness are undoubtedly one of our hotel’s main assets, this is why we will make sure to share your comments as we know it will mean a great deal to all. Please be assured that we took your comments into consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Sr says: 10 days

    would go back some day?

    "Lovely hotel.but this was the most expensive hotel for drinks. Example 1&half pint of larger was 7.45 euro 2glasses of wine 8.30.but across the road it was only 1 Euro a pint & 2 euros a glass of wine which was much better in price & taste.apart from that we did enjoy are holiday."

    Rating: 6,0
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    6 days

    "Dear Guest, Thank you for your insights following your recent visit to our IBEROSTAR Torviscas Playa hotel. We always look for ways to improve and your comments are crucial to our future success. We took good note of your comment on the prices of our drinks and lament your disappointment; we however would like to point out that our prices are studied in accordance with the prices of 4 star hotels in the area; nevertheless we will share your review with the appropriate managers for information. On the other hand we are glad to hear that overall you enjoyed your stay and encourage you for a future occasion to contact our call center from where we can offer you a personalized booking guidance and help you select the type of meal plan that best meets your holiday needs and wishes. Once more, thank you for making us your choice hotel when visiting Tenerife; we look forward to welcoming you back and please do not hesitate to contact us beforehand and let us know how we can make your stay even more enjoyable. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)