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  • IBEROSTAR Torviscas Playa, 4 stars resort
    From
    43
    person/night *Room only
  • Hotel in Costa Adeje. IBEROSTAR Hotels & Resorts
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IBEROSTAR Torviscas Playa

Our guests reviewsIBEROSTAR Torviscas Playa

  • Mr D Malkin Stockport England says: 5 months

    brilliant

    "hotel was fantastic all the staff was helpful and friendly all ready booked to go back in 2015 cant wait"

    Rating: 9,0
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    4 months

    "Dear Guest, There is nothing we love more than reading that our guests felt well looked after and thoroughly enjoyed every aspect of their stay at our IBEROSTAR Torviscas Playa hotel; we are very grateful for the time you took out of your day to share your satisfaction on our website. We are very pleased to read that we will have the pleasure to welcome you back soon and please do not hesitate to contact us beforehand to organize every detail of your stay. Best Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Edith Pue says: 5 months

    hope to be back there 2015

    "lovely staff and great choice off food"

    Rating: 10,0
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  • Peter Mc Dine says: 5 months

    Yes

    "Great Hotel.Great Staff.Friendly Entertainment team.Very helpful waiters.Our third time to Torviscus Playa,Adeye.We will be back!!"

    Rating: 10,0
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  • K. Garbett says: 5 months

    "Would have scored higher had they not overbooked our room and significantly downgraded us from the Suite we had booked confirmation for. Iberostar mgt were disingenuous and tried to hide the fact on check in. When 'found out' then fabricated situation to our holiday rep after we complained."

    Rating: 5,0
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    3 months

    "Dear Guest, Thank you for taking the time to write your feedback on your holiday experience at our IBEROSTAR Torviscas Playa hotel. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We were very surprised to read that you have been downgraded due to an overbooking of our hotel at the time of your stay since in the exceptional event that our hotel is overbooked, we always ensure that guests are upgraded or receive complimentary services as a compensation for the inconveniences caused; As said, overbooking is a highly exceptional situation for IBEROSTAR since when we reach the maximum occupation, we immediately inform all cooperating tour operators to stop sales. However, it can happen that some reservations are made simultaneously just before the sales stop. In order to guarantee our clients the possibility to vacation with us, we do our utmost to plan and organize an alternative accommodation, helping our guests the best we can in order to minimize the related inconveniences. We would highly appreciate if you could contact us directly at the hotel with your booking confirmation and allocated accommodation and we commit to follow up on the situation. Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Martin Haworth says: 5 months

    Staff are mainly good with occasional surly individuals. Wi-fi is free for just 30 minutes in public areas, which is unacceptable in the modern world - it should be free throughout. Safe is charged - not good enough either, Iberostar.

    "The public areas of the hotel are up to a 4-star standard, but whilst the bedrooms are adequate and clean, they are worn and they are definitely 3-star."

    Rating: 6,0
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    4 months

    "Dear Martin, Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Torviscas Playa hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We have taken good note of your comments related to our rooms and shared them with our management team so as to consider the possibility to renovate them in the future, however we are grateful for your highlight on the cleanliness of our accommodations and the beauty and comfort of our public areas. Our goal is to assure our guests feel comfortable and fully enjoy their visits. We are eager to regain your confidence during another occasion if you gave us that chance Kindest Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Peter Golden says: 5 months

    thank u

    "We have just returned from what can only be described as a wonderful honeymoon in the iberostar hotel the staff we absolutely fantastic nothing was to much trouble we felt like royalty waited on hand and foot our room was spotless bedding and towels changed almost daily will definitely be going again "

    Rating: 10,0
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    5 months

    "Dear Peter, First of all, we would like to congratulate you with your recent wedding and to thank you for choosing our IBEROSTAR Torviscas Playa hotel for your honeymoon. We take a lot of pleasure in making each of our guests’ visits "wonderful", especially when it comes to special occasions. We are thrilled our hotel and staff were able to meet all your needs and that you felt like royalty during your stay, this is always our goal. We will look forward to welcoming you back and please do not hesitate to contact us if you require any special arrangements for your future stay. Friendly Regards, Quality Manager IBEROSTAR Torviscas Playa "

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  • Diane & Paul says: 5 months

    Will definitely sta

    "Just got back from 5 night all incl stay. We cannot fault this hotel, service is second to none, exceptionally clean and such a wide choice of food with several meat, fish and pasta dishes as well as yummy desserts. Our room 341 on 3rd floor had side sea and mountain views. Ok, probably needs a little T &C decoratively but generous size and spotlessly clean. Lovely pool with plenty of sun beds."

    Rating: 10,0
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    5 months

    "Dear Diane and Paul, We were very glad to read your positive comments in regards to the hotel's service and facilities. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. We will pass your feedback to our entire team as we know it will be a great source of motivation. We look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide at your earliest convenience. Friendly Regards, Quality Manager IBEROSTAR Torviscas Playa "

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