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  • Gorgeous holidays in Santa Cruz de Tenerife. IBEROSTAR Grand Hotel Mencey
    From
    43
    person/night *Room only
  • Hotel in Santa Cruz de Tenerife. IBEROSTAR Hotels & Resorts
    From
    43
    person/night *Room only
  • IBEROSTAR Grand Hotel Mencey, 5 stars nice accommodation
    From
    43
    person/night *Room only
  • IBEROSTAR Grand Hotel Mencey, 5 stars hotel
    From
    43
    person/night *Room only

IBEROSTAR Grand Hotel Mencey

Our guests reviewsIBEROSTAR Grand Hotel Mencey

  • Avraham Shimor says: 22 days

    I am not sure what I am supposed to write here... :-)

    "It was a very pleasant stay, but I have two constructive comments: 1. The shower floor is very slippery, so it is ABSOLUTELY NECESARY to provide an anti-slippery mat to be placed there. 2. An in-room coffe maker is an absolute convenience necessity in a 5 star hotel."

    Rating: 10,0
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  • Val says: 24 days

    You have anough space for a separate kids/pool area - more and more people do not want to be disturbed so perhaps that could be an option to encourage people back

    "Overall a nice hotel - too many kids around the pool unsupervised as usual by their parents Alex the pool guy was excellent and really did a good job (second guy on our last day Tuesday 28th was surly and couldn't care less - cleared our beds whilst we were eating lunch??!) Dining room is old fashioned and unwelcoming and if you are going to offer eggs at breakfast then you should let people know"

    Rating: 7,0
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    13 days

    "Dear Guest, We appreciate you reaching out to us to notify us of your concerns related to your recent stay at our IBEROSTAR Grand Hotel Mencey and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can make the appropriate adjustments in the areas you mentioned. We lament your disappointment related to our pool rules, however according to our hotel’s policy reserving sunbeds is not allowed and our lifeguards are authorized to remove towels from sunbeds that are not used for more than 45 minutes so as to guarantee the possibility to all guests to enjoy of a relaxing sunbath by our pool. Moreover we were sincerely saddened to read your comments on our restaurant, as at IBEROSTAR we strive to make meals one of the highlights of our guests’ overall experience whilst staying among us; a menu is available for all guests, please accept our apologies for failing to provide you with one as clearly we were not performing to our usual standards on this occasion. On the other hand, we are grateful for your words of praise for Alex and will not fail to share your review with our compliments for his contribution to your wellbeing whilst staying at our hotel. Our main commitment is to offer the best vacation to our guests, based on the service provided by professionals and the delivery of high quality products, so we do hope we will have the opportunity to change your first impression about our service and turn it into a wonderful holiday experience with IBEROSTAR in the near future. Kindest Regards, Quality Manager IBEROSTAR Grand Hotel Mencey "

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  • Denise Timmermns says: about 1 month

    We highly recommend this hotel.

    "Very beautifull hotel at the border of the city and near the park. Nice and clean room and terrace but bathroom a little small.Very friendly and helpfull staff.Wifi works fine. At night some noice from dogs.Very large,cosy and warm outdoor pool with possibility to eat there. Amazing SPA fascilities. Also large trimroom with lots of equipment. Garage available. Breakfast super. We will come back !"

    Rating: 9,0
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    about 1 month

    "Dear Denise, We were very glad to read your positive comments in regards to the hotel's service and facilities. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. We will pass your feedback to our entire team as we know it will mean a great deal to them. Thank you for your valuable time; It will be a real pleasure to welcome you back on your next trip to Santa Cruz de Tenerife and please do not hesitate to contact us beforehand to organize every detail of your stay. Warmest Regards, Quality Manager IBEROSTAR Grand Hotel Mencey "

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  • David Mc Grath says: about 1 month

    Great Hotel will look at other Iberostar hotels

    "The Iberostar Grand Meancy, is a luxurious hotel located on the ring rd of santa cruz, the hotel is let down by its location as its too far to walk to the town centre and the lack of choice of restaurants/bars cafes near by led us to spend too much time out of the hotel,we could of stayed in the hotel and enjoyed all of the bars restaurants cafe and casino but i would of maxed my credit card out."

    Rating: 8,0
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  • Jette Fuglsang Frehr says: about 1 month

    Absolutely fantastic

    "Fantastic hotel, even better than expected. The staff were so friendly, helpful and professional. Everything were perfect, and walking distance to the City center. "

    Rating: 10,0
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  • Victoria says: about 1 month

    It was amazing stay, definitely will come back again!

    "We spent 5 nights in the hotel and I wish we could spend more! Beautifully designed room with garden view, huge bathroom and the most tasty breakfasts in Tenerife made our stay unforgetable and we enjoyed every moment of being there!"

    Rating: 10,0
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  • Patricia Kelly says: about 1 month

    Great visit

    "Excellent Hotel - Facilities top class and great service. Very helpful and friendly staff."

    Rating: 9,0
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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)