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IBEROSTAR Bouganville Playa

Our guests reviewsIBEROSTAR Bouganville Playa

  • Stuart Hall says: 4 months

    Lifts were very slow at peak times

    "Very good hotel with excellent food and cleanliness of the highest standard. We were on the first floor, the room could do with an upgrade."

    Rating: 8,0
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    3 months

    "Dear Stuart, Thank you for choosing our IBEROSTAR Bouganville Playa hotel for your holiday in Costa Adeje and for the time you spent to review your holiday experience among us. We shared your constructive remarks on the first floor rooms with our management team so as to revise the possibility to renovate these accommodations in the very near future and your comment on our lifts at peak times. On the other hand, we are very pleased to read that apart from these aspects you had an enjoyable stay and appreciated our high levels of hygiene and cleanliness and the dining experiences. Thank you again for choosing IBEROSTAR on this occasion; we look forward to serving you again in the near future, ensuring you in advance of our best intentions at all times. Kindest Regards, Quality Manager IBEROSTAR Bouganville Playa "

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  • Cliff Perry says: 4 months

    "All staff throughout hotel fantastic. reception, waiters in bars and eating areas children's club and entertainers brilliant."

    Rating: 10,0
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  • Charles & Davina Ferguson says: 4 months

    Nice area with lovely walk along seafront.

    "Spent a most enjoyable 10 days at Bouganville from 7th-17th Oct. Allocated one of the refurbished rooms on 10th floor. Room immaculate with side sea view. Hotel spotless throughout.Food excellent with wonderful selection. Liked the outdoor eating area which is new since our last visit. All staff very friendly and helpful. Pool area very clean and quiet with no shortage of beds. Will be back again"

    Rating: 10,0
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  • Roy Hepworth says: 4 months

    I was insulted when on the next to last day ie 10th night out of a 12 night stay I was offered a change of room, this should have happened on day 1

    "Room 237 was hardly fit for habitation, cracked floor tiles, tired fittings and fittings, bidet that washed everywhere but where it should, the shower only worked when hand held as well as rust in the bath which made it unhygienic and air conditioning that was of a poor standard to say it is claimed to be a four star hotel. The technician did repair the bidet and shower but nothing else."

    Rating: 3,0
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    4 months

    "Dear Roy, We were very disappointed to read your experience during your stay at our IBEROSTAR Bouganville Playa hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Your description of the room we accommodated you in does clearly not reflect our high standards and please be assured that your comments have been shared with our management team for further revision and we have taken note of your various constructive comments and please be assured that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Please be assured that we took your comments into consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincere Regards, Quality Manager IBEROSTAR Bouganville Playa "

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  • Lynne Mahoney says: 4 months

    This is our 4th time at this hotel and we will return next year.

    "This hotel is in an ideal position for bars and beaches. We stayed on floor 9 our room had been renovated to a high standard with fabulous veiws over the sea. The choice food was excellent. The staff were fantastic from reception to cleaners, resturant staff first class. "

    Rating: 10,0
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  • Deirdre Mann says: 4 months

    Would always choose this hotel in the future

    "Very quick registration, very helpful receptionists. Food could not be bettered, many choices, all perfectly cooked and presented. All staff were helpful, friendly and nothing was too much trouble. Very clean hotel, rooms were cleaned thoroughly every day.The only concern was the swimming pool. The iron steps were much too steep, needed another rung so you could get out safely."

    Rating: 10,0
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  • Alison Davies says: 4 months

    return to room to change. I felt it was a shame the reserving sun bed rule was not managed better.

    "i found restaurant bars pool area of a very good standard. However the rooms are very dated and in need of update, however still very clean. We would also have preferred a double bed an not 2 single beds pushed together. The rule for men not wearing shorts very old fashioned and while I appreciate they should be smart most men prefer shorts in the evening meaning have to dress for dinner then "

    Rating: 8,0
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- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)