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  • IBEROSTAR Bouganville Playa - IBEROSTAR Hotels & Resorts
    From
    39
    person/night *Room only
  • IBEROSTAR Bouganville Playa, holidays in Tenerife
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  • Hotels in Tenerife. Book online your holidays with IBEROSTAR Hotels & Resorts
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IBEROSTAR Bouganville Playa

Our guests reviewsIBEROSTAR Bouganville Playa

  • Daniel Davis says: 4 months

    I was really annoyed about being accosted in the dining room but it would not stop me and my family returning but this would be price dependent and what room we were allocated

    "The hotel is pleasant to stay in but some of the bedrooms are very basic and do not in anyway reflect a four star status. Some views are very poor especially bedrooms on the first floor that overlook a roofed area. This year I travelled with my wife, my two daughters, their husbands and four grandchildren. One of my daughters was given a room with one of the said views and outside her room was littered with broken glass, cigarette stubs and other litter. She was allocated another bedroom by a member of the reception team. All of the reception tem were very good and in particular a gentleman called Javier. There was one thing in particular that really annoyed me. While sitting eating my dinner with my family, I was asked to complete a feedback questionnaire. I was happy to do this but was accosted by a member of the animation team who looked over my shoulder and looked at the answer to the question about animation. I reared this poor and he took exception to thus. He stood for a while debating my answer much to my annoyance. I was going to complain but could not trust myself to speak. It was very embarrassing for me and my family and should not have happened. I have been to thus hotel on seven occasions and have never experienced this. The worker left as I was about to be more assertive with him. My family were quite upset so I left it at that. I was also surprised about the amount of dirty cutlery this year. I have never come across this before. There is also no maxi club much to my granddaughters disappointment . Apparently there is not enough animation staff !! The kids pool area surface is in a poor state of repair and is sore on feet and I do not like the new idea of star prestige. It has created a them and us culture and has now placed parts of the hotel out of bounds unless you are an elite customer. Surely a four star hotel should have this avaiable to all guests. Free wifi should be avaiable as oar for the course of a good four star hotel. Overall Bouganville is ago good hotel with not a lot wrong with it. It hoas a very good location and staff are mostly very good. Again I wish to single out the reception team and Javier Lejarazu in particular."

    Rating: 8,0
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  • Pam Yvonne Angie says: 4 months

    a great hotel and great stafff

    "thankyou for another enjoyable stay at your hotel. This was our forth time here.there was 8 of us staying this time and we all had a great time . also thanks for taking note of my email to stay on the pool side of the hotel ,the views are great.we would like to thank the head waiter for making angies birthday fantastic , the table you did for her was amaizing with flowers ,chocolates, sweets and champane. also thanks to marcos the head chef fof making the cake with angies name on it , you made her day with all the fuss.the staff at this hotel are great ,we had good fun with victor ,candido ,whan and mateo. sorry everyone but mateo is the best,nothing is too much for him ,i told his boss miguel angel about mateo and he said mateo would be getting a gold iberostar, hope you dont have to wait too long for it mateo.also thanks to miguel for having our table ready at night ,the special touches are great.maguel gave me his gold iberostar and i will look after it for ever, thanks miguel. the food is excellent and plenty of choice, we were all inclusive and the drinks were all branded. this is why we come back to this hotel .the pool area is big and plenty of sun beds.thanks for a great time. pam yvonne angie x"

    Rating: 10,0
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  • Andrew Brown says: 4 months

    i would stay in the hotel again

    "the hotel staff was exellent, very clean hotel and the rooms were very comfortable "

    Rating: 9,0
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  • Kathleen says: 6 months

    I booked with Thomas Cook, a four star package. Whilst the hotel is extremely clean and the communal areas are of a four star standard lots of friendly staff on hand to help, food was varied and freshly prepared. Unfortunately our bedroom most certainly w

    "I booked with Thomas Cook, a four star package. Whilst the hotel is extremely clean and the communal areas are of a four star standard lots of friendly staff on hand to help, food was varied and freshly prepared. Unfortunately our bedroom most certainly was NOT, it has to be two of the most disappointing bedrooms I have ever stayed in, I would rate it at two star (at best) it was extremely clean, but shabby, well worn engrained furniture, stained lamp shades, plastic patio furniture painted (poorly) in an attempt to give it what? I've no idea! I understand that the hotel is currently undergoing a refurbishment (which did not impact on our holiday at all, work was very discreet) and some rooms already done are very a impressive four star standard, but this was little consolation when I was told there was no chance of being moved but after persistence I was offered to view another room on the fourth floor but it wasn't any different other than the view. So if your room is on floor five or below be prepared. The upside is that whilst work is being carried out there was plenty of room around the pool! Happy holidays. K"

    Rating: 7,0
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  • Nina says: 6 months

    Perfect

    "The food & the pools were amazing! We only had breakfast but there was so much to choose & it was so delicious! The service wAs excellent & I can only recommends the hotel! If I would ever travel again to tenerife I would totally choose again the hotel iberostar bouganville! The only 'bad thing' was the shower head! It shooted from everywhere out(this isn't in all room but yeah) I LOVED IT THERE! I can only recommends it✔️"

    Rating: 9,0
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  • Irina, Estonia says: 6 months

    Excellent

    "All was excellent. Very good place near the Ocean. Thank you!"

    Rating: 9,0
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  • Mark says: 6 months

    Good hotel but not 4*

    "It was a nice stay over easter, but we paid for upgrade and it was well worth it! Prestige rooms were very plain but pleasant! "

    Rating: 8,0
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