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  • IBEROSTAR Tucán, holidays in Playa del Carmen
  • IBEROSTAR Tucán - IBEROSTAR Hotels & Resorts
  • IBEROSTAR Tucán, 4.5 stars resort
  • IBEROSTAR Tucán, 4.5 stars nice accommodation


Our guests reviewsIBEROSTAR Tucán

  • Sam Tephabock says: 9 months

    Beautiful Resort in the Jungle

    "We stayed at the Iberostar Tucan on September 20-27th 2014. We were a party of 6 people. We all thoroughly enjoyed our stay at this all-inclusive resort and would return for another visit! Our favorite things: The star friends made for good entertainment and activity every day. All the star friends were so friendly and made sure to make the trip enjoyable. The jungle in the middle of the resort is amazing with some incredible sights including monkeys, peacocks, and other animals. The resort is well maintained for being 20+ years old. We loved all the open areas including the lobby. Our least favorite things: the food was okay (no one should go hungry) but it was very monotonous. We wished for more of a variety. The Mexican and Carribean specialty restaurant were horrible. The food was cold and so much food was wasted by people not eating the meals. They have so much potential and hopefully will improve. The Italian and Japanese specialty restaurants are great! "

    Rating: 7,0
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  • Marguerite Johnson says: 9 months

    Our experience was great - and we hope to visit another of your Iberostar locations in the near future! Thank you again for a wonderful vacation!

    "We thoroughly enjoyed our wonderful week with you at the Iberostar Tucan. It was a fabulous week! The staff is excellent - the view is breathtaking! I only have two negative comments: 1 - It would be nice if the swim up bar would be available a little longer than 5pm. That is a very enjoyable location and it closes too early! 2nd - the one restaurant on site we visited twice. One night it was Mexican and the 2nd was Tropical. The hostess at this restaurant was the least friendly staff member that we encountered our entire stay. And the food on both evenings was not good. We saw alot of food wasted both nights from not only us, but other tables that were not eating the food that they were served. The food was not hot, nor was it prepared well. However - even with those two experiences - I would return there again to enjoy all the good points of your resort. We truly had one of the best vacations of our life! Thank you - Margie and Roger Johnson"

    Rating: 9,0
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  • Addie Zwakhals says: 9 months

    Very pleasant hotel with good services and very friendly staff.

    "After 5th stay in a row in iberostar tucan this is still a very good hotel. We enjoyed our stay very much. Staff is very friendly, service good. Anomation is very good, shows in the evening are fine to watch. But there are some remarks to make: Food in buffet restaurant is not warm in the evening, except mexican buffet and create-your-own pasta. Diversity of food is good. A lot of renevations going on causing closure of restaurants and creating longer waiting times (up to 5 days)to book e.g specialty restaurants. Also services went down e.g had to get your own tea in buffet restaurant or wait 5-10 minutes to be serviced in buffet restaurant. During weekend before mexican indepence day nearly 100% occupation of the hotel. It seems the hotel cannot cope with such a lot of people. Services and availibility of went down. Diversity of shows in the evening might be changed more, now 1 new show per seaon. A lot of show are in the program for several years. "

    Rating: 8,0
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  • Groote says: 9 months


    "It was a very special experience! We stayed in Hotel Tucan and this hotel (inclusive staff) is really amazing! We hope to come back soon!"

    Rating: 9,0
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  • John Irsak says: 9 months


    " We stayed at Iberostar Tucan for 6 nights. Our room was great. Loved loved the pool and turquoise water. Service was good. The reservation restaurants had better food than the buffets. My only complaint would be poor selection of wine and the entertainment was lacking. There should be two different options. Other than that we had a great time. "

    Rating: 9,0
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  • Alan D says: 9 months

    Mexican Paradise

    "My wife and I stayed at the hotel Iberostar Tucan in Playar Del Carmen ,Mexico for 2 weeks commencing 06th Septemaber 2014. We had an excellent holiday - this was an idyllic holiday - a "Mexican Paradise". We have holidayed in Mexico on 4 previous occasions but the Hotel Iberostar Tucan has very friendly and helpful staff [ nothing is too much trouble ],the Hotel and rooms are very clean and the gardens / grounds are maintained in an excellemt condition. The food in the restaurant is excellently presented and the choice and quality is also excellent We stayed in Block 15 - facing the jungle side - which gave us the privilege of seeing the howler monkeys on our balcony daily [ do not be afraid of the monkeys, respect the animals at this resort and you will see some wonderful sights ]. The hotel provides a lovely laid back and restful atmosphere with lots of wildlife to see. Block 15 is centrally situated for quick and easy access to the restaurants;pool;Theatre and beach. A lot of fellow tourists from the UK who also stayed at this hotel told us that they would be going back next year. What can we say / the Iberostar Tucan is a wonderful place to holiday and the cheerful ; friendly and very efficient staff will make suer you have a really enjoyable holiday ! To enjoy the wonderful experience you will just have to try it for yourself. As I said we have visited 4 other reorts in Mexico and have had great holidays at each one [ all resorts have something special which makes it difficult to choose one favourite - until now ! we would definitely choose to make the Hotel Iberosatr Tucan our Favourite !!!! "

    Rating: 10,0
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  • Roman Grzelak says: 9 months

    happy holidays

    "I enjoyed my stay. Hotel beautifully located, the rooms clean and comfortable. The service friendly and happy to help. Meals varied and tasty. Photo service prices too high. I would recommend the hotel to others for the holidays."

    Rating: 8,0
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