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Iberostar Hotels & Resorts
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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Beach
  • IBEROSTAR Tucán, Beach


Our guests reviewsIBEROSTAR Tucán

  • Mrs. Berg says: 2 months


    "My husband and I stayed at this resort for six days to celebrate our honeymoon and we loved it. Iberostar Tucan provided great customer service throughout our stay. We really enjoyed the beach and pool areas-very clean, beautiful, and pleasant. Our room was always cleaned and we even had monkeys visit our balcony in the evening. The food was good as well. The only downside to the our stay was we arrived at the beginning of the off-season and maintenance renovations were just beginning. Thus, we couldn't eat in two of the restaurants while we were there. However, the buffet food made up for the loss and we enjoyed all of our meals regardless. We will definitely be recommending this resort to our friends and family and hopefully we can visit again soon!!"

    Rating: 9,0
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  • Jenny Noblitt says: 3 months


    "We had an amazing experience. We will be returning in the near future. The hotel is beautiful, the grounds and pools are awesome. We had monkeys outside of our room every morning. The staff are all friendly and helpful, Made us feel like we had been regulars for ever."

    Rating: 10,0
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  • D. Bielinski says: 3 months

    Great resort but get with the 21st century and have wi-fi in the resort.

    "The hotel was great, food was delicious as was the service. the beach is beautiful at the Playa del Carmen Tucan resort. The zumba classes and the aqua aeroborics classes ran by Mauritzio and Fernando were great!! My only beef was with no Wi-Fi, the hotel wanted to charge for it, if Iberostar wants to keep up its 5 star ranking then it needs to meet international standards, everywhere you go to travel hotels/resorts offer free Wi-Fi."

    Rating: 8,0
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  • Emma Morse says: 3 months


    "Highly recommend. It was a great place."

    Rating: 10,0
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  • Pete Williams says: 3 months

    Don't understand what you mean? On the whole an average holiday

    "Booked for the Iberostar Quetzal but got put in the Iberostar Toucan - they might be all part of one resort but we didn't booked for Toucan so shouldn't have been put in there. We also booked because you advertised free wifi then got told on arrival that it was £25 a week!! Rep must have known this was a problem and advised us where to stand near the outer fence to pick up the free wifi from the next door hotel! On the whole the hotel was good = food, staff, service, cleaning all excellent. room a little tired looking but very comfortable, pool and beach facilities excellent, entertainment OK-ish. But the animals around the resort were fun."

    Rating: 7,0
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  • Tanya says: 3 months

    Very Nice Hotel

    "Excellent and Nice Hotel"

    Rating: 10,0
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  • Todd Jones says: 3 months


    "Had a great time. I don't care for the mini bar only being stocked every other day, should be stocked every day. Our room was cleaned around four o'clock in the afternoon,which I really didn't like, but we WERE on the third floor. Other than these minor things, we had a great time and will go back again. The staff was great and very helpful when we needed something. We have been to Iberostar multiple times. "

    Rating: 9,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
Ico_mexico Mexico 01 800-849-1047 Toll-Free Call
Ico_brazil Brazil 55 713-676-4300 Toll-Free Call
Ico_canada Canada +1-888-923-2722 Toll-Free Call

Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)