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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, holidays in Playa del Carmen
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Our guests reviewsIBEROSTAR Tucán

  • Marilyn Jernigan says: 2 months

    I'm not sure what this means.

    "We received excellent service at Iberostar Tucan. The food was plentiful and amazing. The activities were diversified and well done. The "Star Friends" were a wonderful group of young people who motivated everyone. My only complaint was the heat in the unairconditioned buffet areas. I feel like it would have made meals much more pleasurable."

    Rating: 9,0
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  • Mhg says: 2 months

    We will never return to this resort nor visit another Iberostar, and will be sure to tell all our friends about this experience.

    "Air conditioning in room did not work for more than 1 1/2 days. Following 2 unsuccessful attempts by maintenance to fix the problem, they replaced parts of the air conditioning unit. This caused flooding in the room which was never cleaned up by housekeeping. This also caused the smell of septic to seep into the room, due to the air conditioning unit being hooked up to sewer/septic water. This was completely unacceptable and ruined the first 2 days of our vacation. Management's apology... a small bottle of tequila (for the "inconvenience") and finally a room change. Unacceptable on so many levels. "

    Rating: 2,0
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  • Shane says: 2 months

    Great trip!

    "Great all inclusive resort right on the water. Fun activities all day and the staff is very friendly. The only negative for me was no Wifi to communicate with family at home and pool bar was not in the main pool. "

    Rating: 9,0
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  • Abell says: 2 months

    V. good

    "Ala carte restaurants need to need to be reviewed. Restaunrant staff need to smile a bit more."

    Rating: 8,0
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  • Christine Kerr says: 2 months

    Very good

    "Thoroughly enjoyed our stay. However, feel the rooms could do with being refurbished. Electrical sockets in bathroom were loose and not working but overall had a wonderful stay "

    Rating: 10,0
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  • Gj says: 5 months


    "Wonderful place. Excellent service - we were treated like royalty. Loved all the delicious food! We also enjoyed swimming and all the activities available to us. "

    Rating: 10,0
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  • Very Pleased says: 5 months

    Amazing vacation resort!

    "Resort was beautiful! I loved the tropical feel of it with all the wild animals, waterfalls, and trees! The food was fantastic and te people had amazing personalities. The beach was gorgeous and clean and leaving the resort to go into town we felt safe to do so. I would go back in a heart beat! "

    Rating: 8,0
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Call Center

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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)