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Iberostar Hotels & Resorts
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  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Aerial View
  • IBEROSTAR Tucán, Beach
  • IBEROSTAR Tucán, Beach


Our guests reviewsIBEROSTAR Tucán

  • Jenny Noblitt says: about 1 month


    "We had an amazing experience. We will be returning in the near future. The hotel is beautiful, the grounds and pools are awesome. We had monkeys outside of our room every morning. The staff are all friendly and helpful, Made us feel like we had been regulars for ever."

    Rating: 10,0
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  • D. Bielinski says: about 1 month

    Great resort but get with the 21st century and have wi-fi in the resort.

    "The hotel was great, food was delicious as was the service. the beach is beautiful at the Playa del Carmen Tucan resort. The zumba classes and the aqua aeroborics classes ran by Mauritzio and Fernando were great!! My only beef was with no Wi-Fi, the hotel wanted to charge for it, if Iberostar wants to keep up its 5 star ranking then it needs to meet international standards, everywhere you go to travel hotels/resorts offer free Wi-Fi."

    Rating: 8,0
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  • Emma Morse says: about 1 month


    "Highly recommend. It was a great place."

    Rating: 10,0
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  • Pete Williams says: about 1 month

    Don't understand what you mean? On the whole an average holiday

    "Booked for the Iberostar Quetzal but got put in the Iberostar Toucan - they might be all part of one resort but we didn't booked for Toucan so shouldn't have been put in there. We also booked because you advertised free wifi then got told on arrival that it was £25 a week!! Rep must have known this was a problem and advised us where to stand near the outer fence to pick up the free wifi from the next door hotel! On the whole the hotel was good = food, staff, service, cleaning all excellent. room a little tired looking but very comfortable, pool and beach facilities excellent, entertainment OK-ish. But the animals around the resort were fun."

    Rating: 7,0
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  • Tanya says: 2 months

    Very Nice Hotel

    "Excellent and Nice Hotel"

    Rating: 10,0
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  • Todd Jones says: 2 months


    "Had a great time. I don't care for the mini bar only being stocked every other day, should be stocked every day. Our room was cleaned around four o'clock in the afternoon,which I really didn't like, but we WERE on the third floor. Other than these minor things, we had a great time and will go back again. The staff was great and very helpful when we needed something. We have been to Iberostar multiple times. "

    Rating: 9,0
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  • Owen S Taylor says: 2 months

    Sadly we won't be returning

    "The hotel was clean and well looked after. The food was ok but most of the meat was dry and overcooked and it was always lukewarm unless you were lucky and was at the counter when fresh food was brought out. Sandwiches in the beach buffet were put under heated lights so were dried out!! and the food was very repetitive serving the same things every lunchtime. We love having our breakfast and evening meal sitting round the edge of the buffet feeding the fish. Unfortunately the beach and water spoilt our holiday. (I appreciate the seaweed was out of your control) We love to snorkel and see the fish but unfortunately didn't get into the sea due to the weed. The room was clean and serviceable but could do with two chairs to watch television and more english speaking channels. We were also a little disappointed that we were not welcomed back by the hotel as it was our third visit there and our travel agent e-mailed them to say so! "

    Rating: 8,0
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Call Center

Ico_usa USA +1-888-923-2722 Toll-Free Call
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Service hours (GMT-4)

- Monday to Friday (09:00 AM to 07:00 PM)

- Closed Saturday and Sunday (12:00 AM to 12:00 AM)